SN Symptom
Recommended Action
1
LED is not lit
Check the power cord connection
2
Can’t login to the NMS
Check Chapter 13
3
The WEB UI is not in order and can’t save the settings Clear your browsing data
4
No RF output
Check the output setting
Check the output modulation
Check the cable connection
5
No video and audio in TV
Check the video and audio in another TV
Check the input video resolution
Check the output frequency
6
Bad picture and on-off sound
Check the connection of the video source
High output level: Add the attenuator to low the level
Low output level: Add an amplifier to boost up the level
7
Other issue
Please contact us for technical support
WARRANTY ( 1 YEAR)
Thor equipment has been thoroughly tested and found to be in proper operating condition when
shipped from the factory and is warranted to be free from defects in materials or workmanship that may
develop within one year of the date of purchase.
Prior authorization with a return authorization number issued by Thor or its representative is required
for all returns. The purchaser shall be responsible for all freight charges on shipment to Thor unless
otherwise authorized. Charges to return a unit or part to purchaser will be paid by Thor. Any claim for
damage that occurs in transit to the purchaser must be filed by the purchaser with the carrier in
accordance with the carrier’s regulations.
Thor shall not be responsible for the shipping charge if the returned unit turns out to be without defect.
A Return Material Authorization (RMA) Number is required on all products returned to Thor.
Regardless of
whether the product is being returned for repair or a credit. Before returning a product, please contact
the Thor salesperson who you were in contact with.
If there’s not enough space in this form, please attach a separate sheet of paper.
Thanks for using our products.
For more products, please visit our website:
http://www.thorbroadcast.com
email:
sales@thorfiber.com
Buyer:
RMA Number:
Mode Number
Products ID Number
Problem
Summary of Contents for H-16RCA-RF-MOD
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