SAILOR 700 VSAT User Manual
47
Chapter 4 - Troubleshooting
Error Messages
The table below lists error messages that might appear on the ACU display to
indicate a system problem. Many of these faults should only be repaired by a
Thrane & Thrane-authorized technician. For details on finding a Thrane & Thrane-
authorized technician, see
“Technical Support” on page 66
.
Error Message
Description
The system is not yet receiving valid
position data from the GPS. It might take
a few minutes for the GPS to acquire a
fix. If this message does not clear, check
for ADU blockage. You can also try
turning the ACU off, then back on.
The GPS is not communicating with the
ACU. Try turning the ACU off, then back
on. If the error persists, the GPS module
inside the ADU might need to be
replaced. Contact a Thrane & Thrane-
authorized technician.
Your vessel is located outside the mini-
VSAT Broadband coverage area, where
service is unavailable (or you are
located within a governmentally
restricted area). Service will be restored
once you reenter the coverage area.
The transmitter is temporarily disabled
due to severe sea conditions or
excessive vibration.
The ADU is pointing within one of your
programmed RF radiation hazard zones.
See
“Configuring RF Radiation Hazard
Zones” on page 20
for details.
The ADU’s azimuth motor or limit switch
failed. Contact a Thrane & Thrane-
authorized technician.
The ADU’s elevation motor or limit
switch failed. Contact a Thrane &
Thrane-authorized technician.
The ADU’s skew motor or limit switch
failed. Contact a Thrane & Thrane-
authorized technician.
WAITING FOR GPS
ERROR:
GPS FAILURE
OFFLINE
OUTSIDE COVERAGE
TRANSMIT INHIBITED
BY CTRL UNIT
RF RADIATION HAZARD!
TRANSMIT INHIBITED
ERROR:
ANTENNA AZ ASSEMBLY
ERROR:
ANTENNA EL ASSEMBLY
ERROR:
ANTENNA SKEW ASSMBLY
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