SAILOR 700 VSAT User Manual
50
Chapter 4 - Troubleshooting
Troubleshooting a VoIP Service Problem
If you have problems establishing a VoIP connection with your Thrane IP Handset,
you may use the following guidelines:
Problem
Remedies
No power in the handset
•
Check that the IP handset is
plugged in to the supplied D-Link
PoE Switch in port 1, 2, 3 or 4.
These are the only four sockets
that support PoE.
•
Check that the D-Link PoE switch
is powered (green light in System
Power LED on the front of the PoE
switch).
•
If there is no green light in the
System Power LED, check power
to the AC/DC power supply for the
PoE switch.
The handset display shows the
following error message:
•
Check that the SIP settings are
entered correctly in the SIP profile
in the handset. (Select
SIP >
Options > Edit/View
)
a
•
Check that the IP address of the IP
handset is correct. Default setting
is DHCP enabled.
(Select
Network > Settings
and
check the IP address)
•
Check that the SAILOR 700 VSAT
system is online on the Internet
by sending a ping command from
the DOS command prompt to a
known IP address, such as
4.2.2.1
,
which is a DNS server that
answers to ping commands.
•
Check that your Thrane Reseller
has activated your
SAILOR 700 VSAT Voice account.
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