Three Square Market Kiosk, Manual

Page 1: ... S K I N S T R U C T I O N A L O P E R A T I O N S T R O U B L E S H O O T I N G M A N U A L ThreeSquareMarketKioskGuide Three Square Market 2801 Harvey St Hudson WI 54016 Phone 715 386 2233 By Dan Heineman ...

Page 2: ...n and Network Set Up 12 Kiosk Device Hardware Removal or Replacement 14 Kiosk Troubleshooting Guide 15 Item will not scan at kiosk 15 Bill acceptor not working with or without βα message next to App version 16 Touch Screen is not working 16 Credit Card Reader is not reading cards 17 Biometric fingerprint scanner not working 17 Black Screen and or Kiosk Rebooting Continuously 18 Index 19 Appendix A...

Page 3: ... will contain o Kiosk Computer PC o 15 Touchscreen Monitor o Ethernet Cable o Ethernet Switch o Kiosk Leveling Feet o Mouse o Keyboard o USB type A to B Cord o Kiosk Lock Key o Warranty See Appendix E p25 Must match corresponding TSM on computer to the last three on the kiosk shell number before building kiosk Proper lighting is a must when working inside the kiosk shell so have a flashlight ready...

Page 4: ...rd reader barcode scanner biometric scanner if ordered outlet power strip USB hub power cords MEI harness webcam and other items not listed above in the contents box Once ready ensure the computer is mounted to the back of the touchscreen and then align the bracket with the four bolts on the inside of shell Finally tighten nuts onto the bolts and ensure it is held firmly in place Now that everythi...

Page 5: ... which typically is COM3 but Three Square Market will finish when registering the kiosk 9 If using a biometric scanner follow this step simply plug into one of the computers or USB hub s 2 0 USB ports and the drivers are automatically installed after you plug in the reader for the first time 10 Locate the webcam at the top of the kiosk in the center and plug it into a 3 0 USB port on the computer ...

Page 6: ...ling Feet Kiosk Snap Ring 1 5 M3 0 5x10mm Screws for Credit Card Reader USB to Serial Adapter USB Hub Kiosk Cable Staple Clip 5 Port Network Switch Biometric Scanner Custom Decal Custom Wrap The kiosk shell will arrive with MEI Bill Acceptor MEI harness MEI Coin Recycler Fujitsu Bill Dispenser credit card reader barcode scanner biometric scanner if ordered outlet power strip USB hub power cords we...

Page 7: ...Bill Dispenser USB cord plugged into a 2 0 USB port on the computer Then power on the dispenser Three Square Market will finish the installing process when registering the kiosk 6 Next get the MEI Coin Recycler s USB cord and plug into a 2 0 USB port on the computer Then power on the coin recycler Three Square Market will finish the installing process when registering the kiosk 7 Using the MEI Bil...

Page 8: ...l Three Square Market and we will work with you to finish up the installation process and get your kiosk registered with the 32M system Junior Kiosk Model This model is roughly 25 in height 24 wide 11 25 deep and weighs approximately 75 lbs It leaves Three Square Market with a contentsbox itemslisted above and the Kiosk shellwithallthe items securelyfastened inside This and any additional informat...

Page 9: ...ply cord is securely in place on the monitor and computer proceed to plug both into the power supply Turn on and wait for computer to start up Windows and the kiosk software 4 Reference Troubleshooting Guide on page 14 and use the opening section as a guide to get to the desktop of your kiosk s computer 5 On the desktop of computer open the device manager as follows to open device manager click on...

Page 10: ... and get your kiosk registered with the 32M system Express Kiosk Model This model is roughly 25 in height 24 wide 11 25 deep and weighs approximately 70 lbs It leaves Three Square Market with a contentsbox itemslisted above and the Kiosk shellwithallthe items securelyfastened inside This and any additional information can be found at www 32marketstore com The kiosk will arrive in a couple of diffe...

Page 11: ...eference Troubleshooting Guide on page 14 and use the opening section as a guide to get to the desktop of your kiosk s computer 5 On the desktop of the computer open the device manager as follows to open device manager click on the Windows start button lower left corner of screen and then type device into the search bar at the bottom Once Device Manager populates into the list click on it At this ...

Page 12: ...essory Device Component check list Microsoft Surface Pro 2 Tablet 10 6 ClearType Full HD Touchscreen Tablet Power Supply Credit Card Reader Swiper Barrel Lock for kiosk Jadak Barcode Scanner CAT5e Patch Cable M3 0 5x10mm Screws for Credit Card Reader USB to Serial Adapter USB Hub Biometric Scanner Custom Decal Custom Wrap The tablet kiosk will arrive with credit card reader barcode scanner biometr...

Page 13: ...n for a wireless icon or computer monitor cord icon to ensure the computer is online Call Three Square Market if you experience any difficulty with this 8 At this point call Three Square Market and we will work with you to finish up the installation process and get your kiosk registered with our system Depending on whenyour kiosk was ordered you will have a couple differentmakes it could be MEI Se...

Page 14: ...connection is preferred over a wireless or hotspot connection All kiosk communication is strictly outbound and does not require any inbound communication DVR Night Owl Product Information and Network Set Up ThefollowinginformationistheonlysupportThreeSquareMarketprovidesfortheNightOwlSecuritySystem Regardless of which system was purchased Night Owl 4 Channel DVR X9 44 50 o 4 Channel Security Syste...

Page 15: ...ystem with a 2TB HDD 8 Hi Res 900 TVL Cameras and Free Night Owl Pro App Night Owl s cutting edge X9 168 2TB is a 960H complete security solution with a 2TB pre installed hard drive 8 hi resolution 900 TVL cameras with 70 wide angle viewing and remoteplayback Utilizingtheincluded6ft HDMIcable vieworplaybackfootage seeingevery detail clearer than ever With this TRUE 960H DVR now you can enlarge you...

Page 16: ... and secure the new one with the screws that were in place If mounting a biometric scanner for the first time or replacing drill hole in side of kiosk for the conversion kit Place the biometric scanner in the bracket and use 1 sheet metal screws to mount to the kiosk If replacingthe MEISeries2000 BillMechanism firstdisconnect the power supply Thendisconnect the harness from computer Once those are...

Page 17: ... screen does not change or actually scan o Go to the desktop of computer through task manager or site admin button on kiosk when logged in and open device manager To open device manager click on Windows start button lower left corner of screen and then type device into search bar at the bottom Once Device Manager populates into the list click on it Check for errors then unplug scanner from compute...

Page 18: ... the computer After that you need to power on the bill accepter Finally restart the computer so that the connection reset Disabled from System o Check for red light blinking twice Once confirmed disconnect USB cord that goes from the bill acceptor to the computer Next power off the bill acceptor ONLY Then plug the USB cord back into the computer After that you need to power on the bill accepter Fi...

Page 19: ...o confirm the following instructions are carried out correctly Locate Biometric Device at the top to ensure there are no device errors registering with Windows Then unplug it from the computer USB hub wait 5 seconds plug back in and finally restart the computer If the LED does not turn on remove the finger and wait for 5 seconds to allow the sensor to reset Then try again Ensure proper usage by yo...

Page 20: ...or window o Problematic fingerprints By following the above guidelines you should be able to get consistently good results Sometimes however certain skin conditions or environments may cause poor fingerprint images Damp skin may cause fingerprints that are too dark or smudged but can be remedied by wiping fingers before input If your finger is extremely dry you can safely use a moisturizing lotion...

Page 21: ...er is not reading cards 17 18 Ctrl Alt Del 15 Custom Decal 2 4 7 8 10 Custom Wrap 2 4 7 8 10 desktop 15 Device Manager Installation Troubleshooting 3 5 7 9 15 16 Disabled from System Troubleshooting 16 DVR 12 DVR Night Owl 12 Ethernet Cable 1 Ethernet Switch 1 Express Kiosk 8 Fan Guard Grill 2 4 6 8 Fujitsu F53 4 Fujitsu Power Supply 4 Fujitsu Power Supply Outlet Cord 4 Full Kiosk 1 Green Lights a...

Page 22: ...t i 1 3 5 6 7 8 9 10 11 12 15 16 Touch Screen is not working 16 un calibrated Touchscreen 16 USB Hub Installation Troubleshooting 2 4 6 8 10 USB to Serial Adapter 2 4 6 8 10 USB type A to B MEI Harness Troubleshooting 1 2 4 5 6 7 9 Monitor 5 7 9 Touchscreen 2 VGA cable Monitor 2 5 7 9 Warranty Kiosk Parts 1 webcam Installation Troubleshooting 2 3 4 5 7 8 9 Webcam Installation Troubleshooting 2 4 6...

Page 23: ...K I O S K O P E R A T I O N S M A N U A L 21 Appendix A ...

Page 24: ...K I O S K O P E R A T I O N S M A N U A L 22 Appendix B ...

Page 25: ...K I O S K O P E R A T I O N S M A N U A L 23 Appendix C ...

Page 26: ...K I O S K O P E R A T I O N S M A N U A L 24 Appendix D ...

Page 27: ...K I O S K O P E R A T I O N S M A N U A L 25 Appendix E ...