WWW.THOROUGHCLEAN.COM.AU
6. WARRANTIES
THOROUGHCLEAN LIMITED WARRANTY
LIMITED WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to
be of acceptable quality and the failure does not amount to a major failure.
The benefits to the consumer under this warranty are in addition to other rights and remedies of the
consumer under a law in relation to the goods sold under warranty.
Warranty Period/s:
1 year ThoroughClean Manufacturer's Warranty on Build (Defects in material and workmanship)
5 year ThoroughClean Manufacturer's Warranty on Galvanized Frames (Defects against rust &
welding cracks)
12 months ThoroughClean Warranty on Pressure Pump (Note: Maintenance is not warranty.
Excludes service and consumables required at scheduled maintenance intervals)
2-year Manufacturer's Warranty on Electric Motors
3-year Manufacturer's Warranty on HONDA engines
3-year or 2000 hours Manufacturer's Warranty on KOHLER engines (whichever comes first)
Responsibility of the Consumer under this Limited Warranty:
Only clean, potable water should be used through our pressure cleaners with a flow rate at least
15% more than the pump requirements (e.g. an 18 LPM pump requires at minimum a water
supply of 21 LPM to prevent pump cavitation)
Strict adherence to the maintenance daily checks and schedule with proof of scheduled
maintenance service required by an authorised agent or qualified mechanic and/or electrician.
Maintenance Service is not covered under warranty. (Warranty excludes normal maintenance and
consumables like oil, nozzles, swivels, filter mesh, HP hose, guns, by-pass valves)
It is the consumer's responsibility to deliver the machine in question to our service premises or to
the premises of our appointed agent at the consumer's expense for replacement or repair as
applicable.
Claim Procedure:
Contact ThoroughClean by phone or e-mail informing us of your pressure cleaner's problem or
defect.
Once the extent of the claim has been assessed, we retain the right to compensate the consumer
for such defect, or repair (pars & labour), or replace the machine under warranty.
All warranties will be carried out by ThoroughClean authorised staff or appointed agents at a
premises to be determined by the Manufacturer.
It is the responsibility (and cost) of ThoroughClean or our appointed agent to return the machine
In order to take advantage of the ThoroughClean limited warranty, you must have maintenance performed
according to the schedule (contained in the relevant owners manual supplied with this product), by an
authorised ThoroughClean dealer or ThoroughClean service technician.
You are free to have your ThoroughClean product serviced by any suitably qualified mechanic or electrical
(depending on the requirement mechanical or electrical) and this will not affect your statutory warranties,
however, failure by the owner to have the recommended servicing carried out by an authorised
ThoroughClean dealer means that you cannot take advantage of the ThoroughClean limited warranty.
In order to ensure your safety, we strongly recommend that you only use an authorised ThoroughClean dealer
for servicing. Only authorised ThoroughClean Dealers have access to all of the special tools, technical
information, parts and training required to maintain your ThoroughClean product in peak operating
condition.
ThoroughClean warrants each new ThoroughClean Pressure Cleaner to be free from defects in material and
workmanship under normal domestic and Industrial use and service for the period specified below,
conditional to the limitations and exclusions printed on this page. This warranty applies only to new
ThoroughClean pressure cleaners distributed in Australia by us and authorised ThoroughClean dealers.
