Section 20:
Tool
Box
Operation
T
ieline
T E C H N O L O G Y
Page 169
Figure 42: ToolBox Incompatibility Error Message
20.10.
Updating Firmware
From time to time it may be necessary for you to update the firmware on your
codec. This is a fairly simple procedure. To check for the latest software available,
and to download
Tool
Box
, please visit the software support page on our website
at http://www.tieline.com/support/software.html
If you require new codec firmware, click on the “I need an upgrade” link on the
software support page and complete the Software Upgrade Request Form.
If you are upgrading or downgrading the firmware version in your codec, you will
require the matching version of
Tool
Box
software for your firmware - if you wish
to use
Tool
Box
to configure your codec. You can match the version of firmware
and
Tool
Box
software by checking the RPTP version in the file name for each
software package.
For example, if you are using
Tool
Box
software v.XXXX RPTP81, then the
firmware version you install in your codec must be an RPTP81 version or
Tool
Box
will not be able to communicate with your codec.
If you are simply wishing to upgrade the firmware in your codec, you can use any
version of
Tool
Box
to do this.
To find out what version of software you are running on your codec, go to the
Unit Details
menu item on the codec. Unit Details will list all the programs
installed along with their versions. To scroll down the list simply rotate the
MENU
SELECTOR
. The firmware updating process is as follows (please note that in this
example we are upgrading a
COMMANDER
G
3
rack unit codec but the
principles apply to all
T
ieline
codecs):
1.
Once you have attached
your codec to a PC via a
USB, LAN or serial cable,
open
Tool
Box
and you
will see the
Upgrade
button on the software
toolbar (there is no need
to ‘connect’ your codec to
Tool
Box
software). Press
this button and the
Firmware upgrade