Preface
v
Customer Service
We hope this manual provides all the information and instructions you need to
operate the TE3000. However, if you need assistance, contact Tiernan Customer
Service at our corporate headquarters, located in the United States, through any of
the following methods:
!
Phone 858-587-0252, Monday – Friday,
7:30 a.m. – 6:00 p.m. pacific standard time
!
Fax
858-587-0257
!
Email support@tiernan.com
!
24-hour emergency Customer Service Paging Center: 858-587-0252 ext. 500
Leave a detailed voice message and your call will be returned.
Product Shipments
Please verify that your company name and address are correct on the packing slip
that is included with your equipment. Notify Tiernan Customer Service if any of
the information is incorrect.
Ensure that you write down the following numbers and include them in any
correspondence with Tiernan concerning your order:
Errors
If any part of your shipment is missing or incorrect, call Tiernan Customer
Service.
Cartons and Packing Materials
The factory shipping carton and packing materials are designed to protect the
equipment from excessive shock and vibration that can occur during shipping.
Use the original shipping carton and packing materials to repack the unit for
shipment to another location or to return the unit to Tiernan for repair.
For additional information on equipment repacking, refer to the Warranty booklet
that accompanied the product shipment.
LCD Display
When you receive your TE3000, the LCD display may be covered with a plastic
protective covering. To remove the protective covering, gently lift one of the
corners and peel off the covering.
Warranty Information
For warranty or return material authorization information, refer to the Warranty
booklet that accompanied the product shipment.
Other Tiernan Products
The Tiernan Web site also provides information about the entire line of Tiernan
products and systems, including encoders, integrated receivers/decoders (IRD),
switches, ATM products, network interfaces, and network management software.
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Purchase order
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Model
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Reference line
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Sales order
Summary of Contents for TE3000
Page 10: ...viii Preface ...
Page 14: ...4 TE3000 Overview ...
Page 52: ...42 Using the Front Panel ...
Page 94: ...84 Maintenance and Software Upgrades ...
Page 96: ...86 Technical Specifications ...
Page 102: ...92 TE3000 PID Assignments ...
Page 112: ...102 Glossary ...