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English
Check the following before requesting repair service. If the problem persists, contact the store where
the rice cooker was purchased.
Symptom
Check point
Action
See page
Rice is under cooked.
Rice cooker does not start.
Be sure to power cord is plugged
in. (Detachable power cord is
available only in 220-240 voltage.)
Be sure to properly insert
the power plug and the rice
cooker plug into the AC outlet
and the rice cooker receptacle
respectively.
4
・
9
・
21
・
24
Are the power plug and the rice
cooker plug properly inserted
into the AC outlet and the rice
cooker receptacle respectively?
Is the AC cord plugged into the
AC outlet?
Securely plug the AC cord into
the AC outlet.
Rice has not cooked by the
preset time.
Timer did not work.
Does the display show current
time?
Correctly set the current time.
15
See “Cooking time is too long” on page 29.
Impossible to set the timer.
Does the display show current
time?
Correctly set the current time.
15
Does “0:00” blink?
Correctly set the current time.
15
Did you select “Quick”, “Mixed
rice•Sweet rice”, “Slow cook” or
“Steam” menu?
“Quick”, “Mixed rice•Sweet rice”,
“Slow cook” or “Steam” cannot
be cooked using the timer.
17
Was an inapplicable time set?
Set time suitable to timer-
controlled cooking.
There is "beeping alarm' when
the [Timer] key is pressed.
The beeps are generated if no
keys are pressed with in 30
seconds after the [Timer] key is
pressed.
Set time immediately after
pressing the [Timer] key.
17
Display unit blurs.
Are burns and rice grains stuck
to the gasket or brim of the inner
pan?
Remove them entirely.
9
・
27
・
28
Is the outer surface of the inner
pan wet?
Wipe the wet surface with a dry
cloth.
Impossible to reheat.
There is a “beeping alarm” when
the [Start] key is pressed.
Rice is cold. Rice of below about
131°F/55°C cannot be reheated.
19
Is the Keep warm lamp off?
Press [Keep warm] key. Be sure
[Keep warm] lamp is on and then
press [Start].
Sound is heard during cooking,
steaming, warming or reheating
rice.
“Click-click” sound.
Microcomputer’s sound. This is
not a defect.
−
“Splash” sound (only when
keeping rice warm)
Generated from metallic parts
being contracted. This is not a
defect.
Water splashing sound (only
when cooking or steaming rice). This is not a defect.
A noise quite different from the
above is heard.
Contact the store where the rice
cooker was purchased.
−
Water or rice has entered the
rice cooker body.
Water or rice may cause problems. Contact the store where the
rice cooker was purchased.
−
10
TROUBLESHOOTING
“Rice cooker is in cooking operation” includes rice cooking, slow cooking and steaming.