TPM 053
Version 1.0, May 30, 2017
Page | 1
INTRODUCTION
Gateway Installation and Operation Manual
CUSTOMER SUPPORT
24 Hour Technical Support Line
1-877-462-4085
Titan Logix provides 24 hour technical support for their products. Call the technical support number:
•
to arrange a service call
•
if you have immediate questions regarding operations and installation
•
if you have a request for documentation and/or software
•
technical assistance
R
ETURNS FOR
R
EPAIR
,
R
EPLACEMENT
,
OR
C
REDIT
Inside Sales (8:00-4:30 Mountain Daylight Time)
1-877-462-4085
NOTE
Returned product for repair, replacement, or credit, must be accompanied by a Titan
Logix generated RMA number.
To generate an RMA number:
1.
Call the Inside Sales number to speak with a representative and obtain an RMA number
2.
Provide the serial number of the item with a description of issue and expected resolution
3.
Describe the issue and indicate whether the item is defective, missing components, not suitable
for the intended use, or purchased in error
4.
Indicate the expected resolution (repair, replacement, return)
5.
Return the item together with the RMA number to the indicated Titan service facility
When speaking with your Titan representative, please indicate whether the item is still under
warranty.
Shipping cost to and from a Titan Logix service facility is the responsibility of the customer unless the
product is under warranty. If the product is under warranty, the freight cost to Titan is incurred by the
customer. From Titan, the cost is incurred by Titan.
All returns for credit are subject to a 20% restocking fee.
