TPM 053
Version 1.0, May 30, 2017
Page | 36
TROUBLESHOOTING & MAINTENANCE
Gateway Installation and Operation Manual
Diagnostic Step
Detail
1.
Observe antenna location
Unobstructed view of sky
2.
Launch the Gateway
Configuration Utility
Establish a Wi-Fi connection with the Gateway
3.
Verify Gateway settings.
Troubleshooting may
continue without this step,
but some issues may not be
resolved.
Gateway Configuration screen
: Click the “Retrieve From
Gateway
” button
and confirm all settings
4.
Finch II communication
Gateway Status screen: Confirm the following:
a)
Communication Established, checked
b)
Received Packet Counts, incrementing at the
expected rate; see the Sensor Data Rate setting
5.
Cellular connection
Gateway Status screen: Confirm the following:
a)
PPP Link Status, checked
b)
IMEI
c)
SIM Card Detected, checked
d)
Signal Strength, good
6.
Remote server connection
Gateway Status screen: Confirm the following:
a)
Communication Established, checked
b)
Sent Packet Counts, incrementing at the expected
rate; see the Stationary Rate setting
7.
GPS data
Gateway Status screen: Confirm the following:
a)
Communication Status, checked
b)
GPS Fix Status, checked
c)
GPS Longitude and Latitude, current location
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