TPM 053
Version 1.0, May 30, 2017
Page | 39
TROUBLESHOOTING & MAINTENANCE
Gateway Installation and Operation Manual
Condition
Resolution
Finch II Communication not established
1.
Ensure the cable connections between the
junction box, Gateway and the Finch II
display unit are secure
2.
Confirm that the Finch II and TD80 are
operating normally as per TPM 010
3.
Confirm the Finch II firmware version
supports Gateway operation, firmware
version 1.07.00 or greater
Condition
Resolution
Remote network server is not communicating
1.
Check the Remote Server and DNS settings
2.
Check PPP link status is checked
3.
Cycle the power to the Gateway
4.
Observe the PPP link and remoter server
communication after 2 minutes