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Q u e s t i o n s A b o u t R e c o r d i n g P r o g r a m s
Questions About Recording Programs
I can’t find my program in Search By Title or Search Using WishLists, etc., even
though I know it’s on.
•
The recorder uses the Channels You Receive list to search for programs in all the
features under Pick Programs to Record. To check if you’ve selected the program’s
channel, go to Messages & Setup, then My Preferences, then Customize Channels,
then Channels You Receive. Does the channel have a check mark next to it? To give it
one, highlight the channel and press SELECT. (For instructions on personalizing this
list, see page 59.)
•
Look on the Phone Connection screen (from TiVo Central, select Messages & Setup,
then Recorder & Phone Setup, then Phone Connection) for the time of the last
successful daily call for program information. If it was more than 36 hours ago, your
recorder may be having trouble calling the TiVo service. Select “Make Test Call” to
test the current phone settings. If the test call does not succeed, see the troubleshooting
chapter in the Installation Guide for phone troubleshooting. Next, start a daily call by
selecting “Make Daily Call Now.” If your daily call is successful, new program
information will be downloaded and organized, and become available to search in
about 1 to 5 hours.
•
Is your TiVo service account up to date? Check your account status on the System
Information screen (from TiVo Central, select Messages & Setup, then System
Information). If your account is suspended or closed and you wish to re-activate it, use
the number on the back cover of this guide to call TiVo Customer Care.
Summary of Contents for Series1
Page 1: ...Viewer s Guide How to activate and use your TiVo Service...
Page 2: ...Welcome to TiVo 20GVGFRONTmatter fm Page i Monday November 18 2002 12 23 PM...
Page 8: ...1 CHAPTER Guided Setup Basic Steps 2 Activating the TiVo Service 8...
Page 57: ...50 C h a p t e r 4 P i c k P r o g r a m s t o R e c o r d...
Page 77: ...70 C h a p t e r 5 M e s s a g e s a n d S e t u p...
Page 78: ...6 CHAPTER Troubleshooting Customer Support 72 Troubleshooting 73...
Page 102: ...Index...
