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Sales are final after 30 days and AquariumVac.com will not issue any credit or refunds for returned
Products.
A 20% Restocking Fee applies to returned products.
All shipping and handling fees are not refundable. Return shipping charges are the responsibility of the
sender.
Special Orders:
*Return of special customized orders is not acceptable and not refundable.
DOA (“Dead-On-Arrival”):
Upon receipt of a Product, Buyer should promptly turn on the Product to make sure it is working
properly. If the Product does not power up, or if the Product appears to malfunction, Buyer should
immediately contact AquariumVac.com technical support to obtain an RMA and shipping
instructions. Upon receipt of the RMA, Buyer should return the “defective” Product to the Company,
accompanied by the RMA number issued by AquariumVac.com. At its own discretion, the Company will
either repair or replace the Product. AquariumVac.com will only accept DOA Products if returned to the
Company within the Product’s twelve (12) month warranty period. (Within 30 days from receipt).
Normal Products Operation and Usage:
After the 30-day grace period, should a Product suddenly stop functioning properly, Buyer should
communicate with AquariumVac.com technical support team to resolve the issue. If the issues cannot be
resolved remotely with the aid of the Company’s technical support, AquariumVac.com personnel will issue
the Buyer an RMA and shipping instructions so that Buyer can return the Product to AquariumVac.com for
repair or exchange only. AquariumVac.com will only accept Products if returned to the Company within
the Product’s twelve (12) month warranty period.
AquariumVac.com will only accept Product returns with an RMA. To obtain an RMA, or to communicate
with the Company about any other issue and to make any inquiries, please email AquariumVac.com at
cs@aquariumvac.com. The Company will issue an RMA number and instructions for returning the product
within two (2) business days after receiving a request.
AquariumVac.com management encourages all Buyers to register purchased Products at
AquariumVac.com website by filling out the registration form online.
Disassembling Products and tempering with the security seal without a proper authorization from
AquariumVac.com technical support team will void this warranty.
AquariumVac.com management appreciates your business.
Warranty Period: One year from purchase date.
Extended warranty is available.
Contact Us:
Sales at: sales@aquariumvac.com
Information and Supports at: info@aquariumvac.com
Copyright. All Rights Reserved. AquariumVac.com © 20122
