CardVisor Hardware Manual - Edge
Page 26 of 32
Trouble Shooting – Handheld Computer & Magnetic Stripe Reader Problems
Problem
Possible Problem
Possible Solution
Visor is stuck in
power down mode
Try soft reset (See the Resetting the Handheld section above for additional
details)– remove from the bar code reader cradle and turn over Handspring
Visor so that you can see the back of it. Using an unfolded paper clip or a
similar small blunt-tipped object, gently press the reset hole on the back.
Batteries are low or
dead
Connect external power. If this does not work, leave on charger for 30
minutes and try a soft reset. If this does not work, place unit in Hotsync
cradle with power connected and try soft reset. If unit still does work, try
hard reset. See the Resetting the Handheld section.
Unit does not
power up after
pressing front
buttons – Screen
Blank
Hardware failure
Contact TokenWorks Technical support. Note: if Handspring Visor not
purchased from TokenWorks, then contact Handspring technical support at
www.handspring.com
Magnetic stripe is
dirty
Clean stripe with soft cloth.
Magnetic Card may
be damaged
Try another card.
CardTool is hung
Run Reset menu item from main menu. If still experiencing problems,
perform soft reset with stylus or paper clip. See the Resetting the Handheld
section.
Magnetic Card may
be miss-aligned
during card swipe
Ensure card is being held flush to base of card track during swipe. Try
swiping at different speeds, in a different direction, holding the card at
different locations, or changing the orientation of the Handspring.
CardVisor is not
decoding swiped
cards -
"swipe
again"
displayed
Firmware memory
requires reflash
Remove and reinsert CardTool reader. If CardWelcome application
automatically reflashes firmware, then this probably will resolve the
problem. If not, Remove and reinsert CardTool reader again. Do not hit OK
button to launch CardVisot but instead, select pull-down menu icon (below
house icon in graffiti area), and tap on ‘reflash now’ menu item. This will
force a firmware reflashed.
Firmware memory
requires reflash
Remove and reinsert CardTool reader. If CardWelcome application
automatically reflashes firmware, then this probably will resolve the
problem. If not, Remove and reinsert CardTool reader again. Do not hit OK
button to launch CardVisot but instead, select pull-down menu icon (below
house icon in graffiti area), and tap on ‘reflash now’ menu item. This will
force a firmware reflashed.
CardVisor does
not respond to
card swipe and
does not display
‘
Swipe A Card
’
message when
first launched.
CardTool is hung
Run Reset menu item from main menu. If still experiencing problems,
perform soft reset with stylus or paper clip.
CardVisor
application not
visible on Main
application
launcher screen
Category not set to
All or unfiled.
Select All or unfiled in the top right corner of the screen.
CardVisor does
not launch when
Date Book button
is pressed
Date Book button
not associated with
Cardvisor
Application
Tap
Applications Icon
and then tap on
CardWelcome
application on main
screen OR Remove and Reinsert the CardTool reader. This will
automatically associated the CardVisor application with the Date Book and
Address Buttons (Address Button is for bar codes version only)
Swipe data not
displayed in
MemoPad
Application
The MemoPad
Category is set to
display only personal
or business memos.
Change Category to ‘All’ or ‘CardVisor.’ To see Unparsed license data, set
category to ‘RawData’
