Obtaining Technical Support
P/N 7010-0752
6-9
To contact TPS Customer Support via e-mail, use one of the
following electronic mail addresses (Table 6-2).
When e-mailing TPS customer support, provide the following
information for better, faster service:
1. The device’s model and configuration settings.
In CE-CDU, click
File
Receiver Info
and click
Save to file
.
Enter a name for the file and save it to your computer. Attach this
file to the email.
2. The serial number of the device (located under the battery).
3. The system/hardware specifications for the device(s); such as,
operating system and version, memory and storage capacity,
processor speed, etc.
4. The symptoms and/or error codes/messages that precede and
follow the problem.
5. The activities being tried when the problem occurs. If possible,
include the exact steps being taken up to when the error message
or other problem occurs.
6. How regularly the problem occurs.
Table 6-2. Technical Support E-mail
For Questions Related To...
Use...
Hardware (receivers, antennas, firmware)
hardware@topcon.com
GPS+ and 3DMC
psg@topcon.com
OAF
options@topcon.com
RTK
rtk@topcon.com
PC-CDU
pccdu@topcon.com
If in doubt...
support@topcon.com
TIP
For quick and effective support, provide a detailed
description of the problem as described below.
GMS-2_OM_Book.book Page 9 Friday, December 28, 2007 1:47 PM
Summary of Contents for GMS-2
Page 2: ...ECO 3198 GMS 2_OM_Book book Page 2 Friday December 28 2007 1 47 PM ...
Page 106: ...GMS 2 Operator s Manual Notes Index GMS 2_OM_Book book Page 4 Friday December 28 2007 1 47 PM ...
Page 107: ...Notes Notes ExtraNotes_our fm Page 1 Friday December 28 2007 2 10 PM ...
Page 108: ...Notes Notes ExtraNotes_our fm Page 2 Friday December 28 2007 2 10 PM ...