multiSwitch – user manual
© TOPEX 2008 147
9.6
Configuring the
Call Hunting option
When a call is directed to a user and for some reason they cannot answer, the call will be
redirected to another user. If the second user is also busy, the call is routed to a third user. This is the
Call Hunting service. The order of routing the calls is established depending on the "
Call hunting
priority
" parameter;
0
Warning
: To accomplish the hunting operation, the users must be in the same hunting group!
Call hunting priority
- it is used to establish the priority to route a call from a busy destination to
another one. The algorithm must be a non linear one to avoid overcharging of a certain user. In the
case of a linear algorithm, when the destination number is busy, the call will be routed always to the
same user which will be overwhelmed;
To activate the Call Hunting option for a SIP user, first you have to create a hunting group in
the
Services – Hunting Groups
menu.
Figure 120 – Creating a hunting group
Access the configuration page for the SIP user for which you want to activate the hunting
service - User Management menu - SIP.
Figure 121 – Call Hunting for SIP users
In the "Call Hunting Group" field, select the previously created hunting group to which the SIP
user will belong.
