The Toro Warranty
A One-Year Limited Warranty
Compact Utility Equipment
(CUE) Products
Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly warrant your Toro Compact Utility
Equipment (“Product”) to be free from defects in materials or workmanship.
The following time periods apply from the date of purchase:
Products
Warranty Period
Pro Sneak
Compact Tool Carriers,
Trenchers, Stump Grinders,
and Attachments
1 year or 1000 operating hours,
whichever occurs first
Kohler Engines
3 years
*
All other Engines
2 years
*
Where a warrantable condition exists, we will repair the Product at no cost
to you including diagnosis, labor, and parts.
*
Some engines used on Toro Products are warranted by the engine manufacturer.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, follow this procedure:
1.
Contact any Authorized Toro Compact Utility Equipment (CUE)
Service Dealer to arrange service at their dealership. To locate a
dealer convenient to you, access our website at www.Toro.com. You
may also call our Toro Customer Care Department toll free at the
number below.
2.
Bring the product and your proof of purchase (sales receipt) to the
Service Dealer.
3.
If for any reason you are dissatisfied with the Service Dealer’s
analysis or with the assistance provided, contact us at:
SWS Customer Care Department
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll Free: 888-384-9940
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the
Operator’s Manual
. Such routine maintenance,
whether performed by a dealer or by you, is at your expense. Parts
scheduled for replacement as required maintenance (“Maintenance Parts”),
are warranted for the period of time up to the scheduled replacement time
for that part. Failure to perform required maintenance and adjustments can
be grounds for disallowing a warranty claim.
Items and Conditions Not Covered
Not all product failures or malfunctions that occur during the warranty period
are defects in materials or workmanship. This express warranty does not
cover the following:
•
Product failures which result from the use of non-Toro replacement
parts, or from installation and use of add-on, modified, or unapproved
accessories
•
Product failures which result from failure to perform required
maintenance and/or adjustments
•
Product failures which result from operating the Product in an abusive,
negligent or reckless manner
•
Parts subject to consumption through use unless found to be defective.
Examples of parts which are consumed, or used up, during normal
product operation include, but are not limited to, belts, wipers, spark
plugs, tires, filters, gaskets, wear plates, seals, O-rings, drive chains,
clutches.
•
Failures caused by outside influence. Items considered to be outside
influence include, but are not limited to, weather, storage practices,
contamination, use of unapproved coolants, lubricants, additives, or
chemicals, etc.
•
Normal “wear and tear” items. Normal “wear and tear” includes, but is
not limited to, worn painted surfaces, scratched decals, etc.
•
Repairs necessary due to failure to follow recommended fuel
procedure (consult
Operator's Manual
for more details)
–
Removing contaminants from the fuel system is not covered
–
Use of old fuel (more than one month old) or fuel which contains
more than 10% ethanol or more that 15% MTBE
–
Failure to drain the fuel system prior to any period of non-use
over one month
•
Any component covered by a separate manufacturer’s warranty
•
Pickup and delivery charges
General Conditions
Repair by an Authorized Toro Compact Utility Equipment (CUE) Service
Dealer is your sole remedy under this warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental or consequential damages in connection with the
use of the Toro Products covered by this warranty, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under this warranty. All implied warranties of merchantability
and fitness for use are limited to the duration of this express warranty.
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the
above exclusions and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Except for the engine warranty coverage and the Emissions warranty
referenced below, if applicable, there is no other express warranty. The
Emissions Control System on your Product may be covered by a separate
warranty meeting requirements established by the U.S. Environmental
Protection Agency (EPA) or the California Air Resources Board (CARB).
The hour limitations set forth above do not apply to the Emissions
Control System Warranty. Refer to the California Emission Control
Warranty Statement supplied with your Product or contained in the engine
manufacturer’s documentation for details.
Countries Other than the United States or Canada
Customers who have purchased Toro products outside the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee
policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee
information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
Australian Consumer Law:
Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro
Dealer.
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