Toro PowerPlex 51138 Manual Download

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Troubleshooting

Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.

Problem

Possible Cause

Corrective Action

1. The chain brake is engaged.

1. Disengage the chain brake by moving

the chain brake rearward.

2. The battery pack is low on charge.

2. Charge the battery pack.

3. The battery pack is not fully seated.

3. Ensure that the battery pack is inserted

all the way into the housing.

4. The battery pack is too hot.

4. Allow the battery pack to cool.

5. The battery pack has exceeded high

amperage limits.

5. Release the trigger, then press the

trigger switch.

The motor does not run or runs
intermittently.

6. There is debris under the cover.

6. Remove the cover and clean out any

debris.

The motor runs, but the chain does not
rotate.

1. The chain is not properly seated on the

drive sprocket.

1. Install the chain and ensure that the

links are properly seated in the drive
sprocket.

The chain brake does not engage.

1. There is a chain brake malfunction.

1. Immediately take the chain saw to a

Authorized Service Dealer.

1. The chain is not tensioned correctly.

1. Set the proper tension on the chain.

2. The chain is dull.

2. Replace the chain.

3. The chain is installed backward.

3. Install the chain correctly.

The chain saw does not properly cut.

4. The chain is dry.

4. Check the oil level.

1. The oil port is plugged.

1. Clean out debris from the oil port.

2. The oil groove in the guide bar is

plugged.

2. Clean out debris in the bar.

The chain oil is not lubricating properly.

3. The strainer in the oil tank is plugged

(if equipped).

3. Clean debris out of the strainer in the

oil tank (if equipped).

The battery pack loses charge quickly.

1. The battery pack is over or under the

appropriate temperature range.

1. Move the battery pack to a place

where it is dry and the temperature is
between 0°C (32°F) and 40°C (104°F).

1. The battery charger is over or under

the appropriate temperature range.

1. Unplug the battery charger and move

it to a place where it is dry and the
temperature is between 0°C (32°F)
and 40°C (104°F).

The battery charger is not working.

2. The outlet that the battery charger is

plugged into does not have power.

2. Contact your licensed electrician to

repair the outlet.

1. There is moisture on the leads of the

battery pack.

1. Allow the battery pack to dry or wipe it

dry.

The chain saw does not run or run
continuously.

2. The battery pack is not fully installed

into the chain saw.

2. Remove and then replace the battery

pack into the chain saw making sure
that it is fully installed and latched.

The battery pack shows only 3 LED
indicators after only a few seconds of
using a fully charged battery.

1. This is a normal occurrence.

1. Shut off the tool and press the

battery-charge-indicator button or the
remove the battery from the tool to
display the actual battery charge.

All 4 LED indicators are blinking on
the battery pack after you press the
battery-charge-indicator button on the
battery pack and the current charge
displays (when the battery pack is not in
use).

1. The battery pack is over or under the

appropriate temperature range.

1. Move the battery pack to a place

where it is dry and the temperature is
between 0°C (32°F) and 40°C (104°F).