The Toro Warranty
A limited warranty (see warranty periods below)
Concrete, Masonry,
and Compaction
Equipment
Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly warrant your Toro Concrete, Masonry,
and Compaction Equipment Products listed below to be free from defects
in materials or workmanship.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
The following time periods apply from the date of purchase:
Products
Warranty Period
Concrete Mixers
1 year
•
Spindle Bearings
Lifetime* (original owner only)
Mortar Mixers
1 year
•
Drum Bearings and Seals
Lifetime* (original owner only)
Forward Plate Compactors
2 years
Reversible Plates
1 year
Rammer Compactors
2 years
Mud Buggy
1 year
Vibrating Trench Roller
2 years
Concrete Saws
1 year
Masonry Saws
1 year
Power Trowels
1 year
Screeds
1 year
Concrete Vibrators
1 year
Where a warrantable condition exists, we will repair the Product at no cost
to you including diagnosis, labor, and parts.
*
Lifetime Warranty - If the bearing(s) or seal(s) on your mixer fail, it will be replaced under warranty,
at no cost for parts or labor.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, follow this procedure
**
:
1.
Contact any Authorized Servicing Outlet to arrange service at their
dealership. To locate one convenient to you, access our website at
www.Toro.com. Select “Where to Buy” and select “Contractor” under
product type. You may also call our toll free number below.
2.
Bring the product and your proof of purchase (sales receipt) to them.
3.
If for any reason you are dissatisfied with the Service Outlet’s
analysis or with the assistance provided, contact us at:
SWS Customer Care Department
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll Free: 800-888-9926
**
Toro Authorized Rental Customers who have purchased products directly from Toro and have
signed the Toro Rental Customer Agreement have the ability to perform their own warranty work.
Please visit Toro’s Rental Portal for electronic warranty clam filing procedures or call the toll free
number above.
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the
Operator’s Manual
. Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Parts scheduled for replacement as required maintenance (“Maintenance
Parts”), are warranted for the period of time up to the scheduled
replacement time for that part. Failure to perform required maintenance
and adjustments can be grounds for disallowing a warranty claim.
Items and Conditions Not Covered
Not all product failures or malfunctions that occur during the warranty
period are defects in materials or workmanship. This express warranty
does not cover the following:
•
Product failures which result from the use of non-Toro replacement
parts, or from installation and use of add-on, modified, or unapproved
accessories
•
Product failures which result from failure to perform required
maintenance and/or adjustments
•
Product failures which result from operating the Product in an
abusive, negligent or reckless manner
•
Parts subject to consumption through use unless found to be
defective. Examples of parts which are consumed, or used up, during
normal product operation include, but are not limited to, belts, wipers,
spark plugs, tires, filters, gaskets, wear plates, seals, O-rings, drive
chains, clutches.
•
Failures caused by outside influence. Items considered to be outside
influence include, but are not limited to, weather, storage practices,
contamination, use of unapproved coolants, lubricants, additives, or
chemicals, etc.
•
Normal “wear and tear” items. Normal “wear and tear” includes, but is
not limited to, worn painted surfaces, scratched decals, etc.
•
Any component covered by a separate manufacturer’s warranty
•
Pickup and delivery charges
General Conditions
Repair by an Authorized Servicing Outlet or Self-Service as an Authorized
Rental Customer is your sole remedy under the warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental or consequential damages in connection with
the use of the Toro Products covered by this warranty, including
any cost or expense of providing substitute equipment or service
during reasonable periods of malfunction or non-use pending
completion of repairs under this warranty. All implied warranties
of merchantability and fitness for use are limited to the duration
of this express warranty. Some states do not allow exclusions of
incidental or consequential damages, or limitations on how long
an implied warranty lasts, so the above exclusions and limitations
may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Except for the engine warranty coverage and the Emissions warranty
referenced below, if applicable, there is no other express warranty. The
Emissions Control System on your Product may be covered by a separate
warranty meeting requirements established by the U.S. Environmental
Protection Agency (EPA) or the California Air Resources Board (CARB).
Refer to the California Emission Control Warranty Statement supplied with
your Product or contained in the engine manufacturer’s documentation for
details.
Countries Other than the United States or Canada
Customers who have purchased Toro products outside the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee
policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee
information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
Australian Consumer Law:
Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro
Dealer.
374-0288 Rev B
Summary of Contents for RP-1200
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