64
(E) 42HP84
Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and
some solutions.
Symptom
Solution
TV will not turn on
• Make sure the power cord is plugged in, then press POWER.
• Make sure the appropriate device mode on the remote control is
selected.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound
• Check the antenna/cable connections.
No sound, picture OK
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Make sure the SPEAKERS function in AUDIO menu is set properly.
Poor picture, sound OK
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
Poor reception of broadcast channels
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set
correctly.
Cannot receive above channel 13
• Make sure the TV/CABLE switch is set to the mode that
corresponds with the signal source type (cable company or outside
antenna).
Black box appears on the screen
• The closed caption feature may be set to one of the Text modes (T1,
T2, T3, or T4). Turn closed captioning OFF.
Unable to select a certain channel
• The channel may be locked with the CH LOCK feature, or erased
with the ADD/ERASE feature.
Multiple images
• The station may have broadcast difficulties. Try another channel.
• Antenna reception may be poor. Use a highly directional outdoor
antenna.
Poor color or no color
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
No stereo or SAP sound from a
• Make sure the MTS feature is set properly.
known MTS broadcast
The remote control does not operate
• Make sure the appropriate device mode is selected.
• Remove all obstructions between the remote control and the remote
control sensor in the TV.
• The remote control batteries may be dead. Replace the batteries.
Cannot access signal input sources
• Check the VIDEO LOCK feature.
(Video1, Video2, Video3,
ColorStream HD1/HD2, HDMI)
and/or Channels 3 and 4.
#01E_42HP84(E)63-66
7/13/04, 12:41 PM
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