Toshiba B-670-QQ, Owner'S Manual

Page 1: ...TEC Thermal Printer B 670 680 QQ SERIES Owner s Manual ...

Page 2: ...essly approved by manufacturer for compliance could void the user s authority to operate the equipment WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures CAUTION Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the swi...

Page 3: ...s indication Prohibited Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock If the machines share the same outlet with any other electrical appli...

Page 4: ... ribbons DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high tem peratures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equip ment likely to cause mains interference...

Page 5: ...7 1 8 LOADING THE MEDIA 8 1 9 INSERTING THE OPTIONAL FLASH MEMORY CARD B 672 only 9 1 10 INSERTING THE OPTIONAL PCMCIA CARD B 682 only 10 1 11 CARE HANDLING OF THE MEDIA AND RIBBON 11 1 12 GENERAL MAINTENANCE 12 1 12 1 CLEANING 12 1 12 2 UNDER THE MEDIA GUIDES 12 3 12 3 COVERS AND PANELS 12 3 12 4 REMOVING JAMMED MEDIA 12 4 12 5 THRESHOLD SETTING 12 6 13 TROUBLESHOOTING 13 1 Page EO1 33015 CAUTION...

Page 6: ... general set up and maintenance information and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 1 APPLICABLE MODEL 1 1 APPLICABLE MODEL B 672 QQ B 682 TS10 QQ B 682 TS10 QQ US Model name description B 6 7 2 T S 1 0 Q Q Destination Code QQ US North America block QQ Except for QQ...

Page 7: ... ribbon Available bar code types JAN8 JAN13 EAN8 EAN8 2 digits EAN8 5 digits EAN13 EAN13 2digits EAN13 5 digits UPC E UPC E 2 digits UPC E 5 digits UPC A UPC A 2 digits UPC A 5 digits MSI ITF NW 7 CODE39 CODE93 CODE128 EAN128 Industrial 2 to 5 Customer Bar Code POSTNET KIX CODE RM4SCC ROYAL MAIL 4STATE CUTOMER CODE Two dimensional code Data Matrix PDF417 QR Code Maxi Code Micro PDF417 CP Code B 67...

Page 8: ... LAN card 3 COM EtherLink III recom mended ATA card Conforming to PC card ATA standard Flashmemorycard 4MBcard SeePage 10 1 Option Name Cutter module Strip module D RAM PC Board B 672 only Flash memory card B 672 only PCMCIA interface board B 682 only Type B 4208 QM B 4908 H QM FMBC0067801 B 8700 PC QM Source See NOTE 1 See NOTE 1 See NOTE 2 See NOTE 3 See NOTE 1 NOTES 1 Available from your neares...

Page 9: ...8 sec the width will be 115 to 160 mm Type Spool type Width 115 mm 185 mm See NOTE 5 Length 300 m Outer diameter Ø72 mm max 2 3 MEDIA 2 3 MEDIA Fig 2 1 I I J H H G G D C C 1 1 2 2 A A F B E Stop position Cut position Label Reference coordinate Reference coordinate Refer to the following NOTE 2 Black Mark on reverse side Stop position Cut position Feed direction Tag paper Black Mark on reverse side...

Page 10: ... 3 Expansion I O Interface Connector MESSAGE DISPLAY LCD When power is turned on and it is ready to print ON LINE is displayed POWER LED Green Lights when the power is turned on ON LINE LED Green 1 Flashes when communicating with a host computer 2 On while printing ERROR LED Red Lights when a communication error occurs when the media ribbon ends or the printer does not operate correctly FEED Key F...

Page 11: ... i F F O X o N S T R Y S U B Y D A E R e m i t n o r e w o p e h t t a t u p t u o s i N O X o N e m i t f f o r e w o p e h t t a t u p t u o s i F F O o N F F O N O Y S U B Y D A E R F F O X N O X e m i t n o r e w o p e h t t a t u p t u o s i N O X e m i t f f o r e w o p e h t t a t u p t u o s i F F O X N O N O e m i t n o r e w o p e h t t a t u p t u o s i N O X F F O X N O X e m i t f f o...

Page 12: ... tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to the host computer should be one of the following two types NOTE Use an RS 232C cable with imperial inch connector securing screws 5 1 REQUIREMENTS FOR OPERATION DB 9S Connector to PC DB 25P Connector to Printer DB 25S Connector to PC DB 25P Connector to Printer PIN No 1 2 3 4 5 6 7 8 9 Housi...

Page 13: ...ATION Fit the left and right side holders into the dowels of the holder base and fasten the side holders to the holder base with the thumbscrews Left Side Holder Thumbscrew Right Side Holder Dowel Holder Base WARNING Turn the POWER SWITCH to OFF before connecting the power cord or cables B 672 B 682 Expansion I O Cable 4 3 2 1 1 2 3 4 1 Power Cord 2 Serial Interface Cable RS 232C 3 Parallel Interf...

Page 14: ...PEN Ribbon media replacement 3 As Fig 7 2 shows unroll and loosen the ribbon a little 4 Insert the ribbon under the print block so that the ribbon supply end is positioned backside of the printer Fig 7 1 Ribbon Ribbon Core Right Side Cover Top Cover Head Lever OPEN Head Lock Plate There are two types of media available for printing on these are standard media and direct thermal media a chemically ...

Page 15: ... ribbon wrinkles while printing move the ribbon levers back or forth until the wrinkle is removed Protrusion Ribbon Core Notch Ribbon Ribbon Lever STEP 1 STEP 2 Spring Guide Wheel Guide Wheel Fig 7 3 NOTE When removing the ribbon be careful not to snag the ribbon on the part 8 Set the head lock plate 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 1 Labels...

Page 16: ...lder Shaft Media Holder Holder Shaft Lock Lever Media Lock Lever Release Lock CAUTION DO NOT MOVE the Media Guides using the screw 1 Install the holder stand on the rear of the printer 2 Loosen the screw and slide the media guides outside WARNING 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to st...

Page 17: ...rely 6 The black mark feed gap sensor is selectable between the fixed type and the movable type by changing the DIP switch setting on the B 672 For the B 682 contact your authorized TOSHIBA TEC representative to change the Operation Panel setting When the fixed type is selected the black mark sensor is located at the center of the media and the feed gap sensor is at 10 mm left to the black mark se...

Page 18: ...k on it s self and feed it under the print head past the sensor so that the black mark can be seen from above 2 Adjust the sensor position to that of the black mark the upper hole indicates the position of the black mark sensor Fig 8 4 Black Mark Sensor Feed Gap Sensor Black Mark Media Adjusting Knob Fig 8 5 Media Media Adjusting Knob NOTE Make sure to set the sensor to detect the center of the bl...

Page 19: ...paper of label Cutting label will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life 2 If the top edge of label winds onto the platen in cut issue set the DIP SW 1 5 of the B 672 to ON For the B 682 contact your authorized TOSHIBA TEC representative to change the Operation Panel setting 3 Use of tag paper with the thickness exceeding the specified...

Page 20: ...roller and the backing paper holder After taking up any slack of the media set the backing paper release bar in position Fig 8 8 Media Backing Paper Backing Paper Holder Backing Paper Release Bar 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 1 Labels or thin tag paper 2 Thick tag paper CAUTION When using labels ensure that the head lever is set to positi...

Page 21: ... or storing it in a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following flash cards can be used The 1MB card is read only and the 4MB card can read write Flash Memory Card WARNING Turn the power OFF when inserting or removing the flash memory card CAUTION Toprotectmemorycards dischargestaticelectricityfromyourbodybytouchingtheprinterrear...

Page 22: ...se the card to excessive humidity by wiping it with a wet cloth or storing it in a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following PCMCIA cards can be used WARNING Turn the power OFF when inserting or removing the PCMCIA card CAUTION To protect PCMCIA cards discharge static electricity from your body by touching the printer rear cove...

Page 23: ...re high humidity dust or gas The thermal paper used for direct thermal printing must not have the specifications which exceed Na 800 ppm K 250 ppm and CL 500 ppm Some ink used on pre printed labels may contain ingredients which shorten the print head s product life Do not use labels pre printed with ink which contain hard substances such as carbonic calcium CaCO3 and kaolin Al2 O3 2SiO2 2H2 O For ...

Page 24: ...h quality and performance of your printer it should be regularly cleaned The greater the usage of the printer the more frequent the cleaning i e low usage weekly high usage daily 1 Turn the power off 2 Open the top cover and right side cover 3 Turn the head lever to raise the print head 4 Remove the ribbon and media 5 Clean the element of print head with print head cleaner 6 Clean the platen with ...

Page 25: ...ribbonendsensorplate besuretofitbothstudsinthenotchesoftheribbon end sensor plate 9 Remove the pinch roller block then clean the roller belt and feed roller with cloth moistened by alcohol Fig 12 2 Stud Stud Pinch Roller Lever White Screw Ribbon End Sensor Plate Fig 12 3 Pinch Roller Block Roller Belt Feed Roller 10 Reassemble the pinch roller block in the reverse order of removal ...

Page 26: ...d by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NOTE Clean printer cover with an electrostatic free cleaner for automated office equipment Screw Media Guide Screw Media Guide Fig 12 4 WARNING 1 DO NOT POUR WATER directly onto the printer 2 DO NOT APPLY cleaner or detergent directly onto any cover or panel 3 NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the...

Page 27: ...ed media DO NOT USE any sharp implement or tool as these could damage the printer 7 Clean the print head and platen then remove any further dust or foreign substances 8 Place the portion of the media guide plate on the media sensor Secure the media guide plate with the white screw Fig 12 5 Media Sensor Media Guide Plate Media Guide Plate Clamp Connector White Screw 24741710304 9 Media jams in the ...

Page 28: ...Lower the backing paper release bar to remove the jammed media 2 Clean the strip roller and backing paper holder with ethyl alcohol White Screw Cutter Unit Swing Cutter Media Guide Screw Fixed Cutter Cutter Cover Fig 12 7 Backing Paper Release Bar Backing Paper Holder Strip Roller Fig 12 8 WARNING 1 Be sure to turn the power off before cleaning the cutter unit 2 The cutters are sharp and care shou...

Page 29: ... when using pre printed labels 6 If the printer continues to print out of position after setting the threshold adjust the feed gap sensor in the system mode Reset the threshold again Make sure that the transmissive sensor for pre printed labels is selected in the feed and issue commands 1 The printer is in stand by 2 Load a media roll in the usual way 3 Press the PAUSE key 4 The printer enters the...

Page 30: ... key Load a new ribbon Press the RESTART key Problem 1 The media is not fitted correctly 2 The media path is jammed and does not feed smoothly 3 The installed media type does not match the selected sensor 4 The black mark position on the media does not match the sensor position 5 The installed media size is different from the programmed size 6 The feed gap sensor cannot see the difference between ...

Page 31: ... 3 Turn the power off and contact your Authorized Service representative Replace the card with a new one and re send data In case of flash memory card only 1MB and 4MB cards can be used B 682 4 MB only Turn the power off then on again or press the RESTART key Check the program data Call your Authorized Service representative if necessary Problem The print head is too hot This message is displayed ...

Page 32: ...presentative if necessary 1 Clean the cutter blades 2 The blades are worn Call your Authorized Service representative Problem No print Dots missing in the print Unclear or blurred printing Power does not come on Printer does not cut You see a raised nap where the media has been cut Solution Correct the command and re send it again Turn the power off then on again If the problem still exists turn t...