13. Troubleshooting 29
13. Troubleshooting
When a problem occurs during the operation, check the following troubleshooting guide and take the corrective
action suggested.
When the problem still persists even if the following solutions have been performed, do not attempt to repair it by
yourself. Turn off the printer and remove the battery pack. Then contact a Toshiba Tec service representative for
assistance.
When an error message is displayed, follow the respective instructions and press the [PAUSE] button. The error will be
cleared.
If an error message is displayed
Error Message
Cause
Solution
COMMS ERROR
A parity error or framing error has
occurred during communication.
Turn the power off and then back on. Send
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
PAPER JAM
The media roll is not loaded correctly.
Load the media roll correctly.
The media has jammed in the printer.
Remove the jammed media and load the
media roll correctly. Press the [PAUSE]
button.
The media roll has not been fed
correctly.
Load the media roll correctly and press
the [PAUSE] button.
The reflective sensor does not detect
black marks.
Load the correct media roll with black
marks and press the [PAUSE] button.
The transmissive sensor does not
detect gaps between labels.
Load the correct media roll. If the problem
recurs, set a threshold.
NO PAPER
The printer ran out of media roll.
Load a new media roll and press the
[PAUSE] button.
COVER OPEN
The top cover is open.
Close the top cover.
HEAD ERROR
A part of the print head element is
broken.
Turn off the printer and contact a Toshiba
Tec service representative for
replacement of the print head.
FLASH WRITE ERROR
A flash memory write error occurred.
Turn the power off and then back on. Send
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
FORMAT ERROR
A flash memory format error occurred.
Turn the power off and then back on. Send
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
FLASH MEMORY FULL
The flash memory has insufficient area
for storing data.
Turn the power off and then back on. Re-
format the memory to free up space then
send data from the host PC to the printer
again. If the problem recurs, turn off the
power and contact a Toshiba Tec service
representative.
LOW BATTERY
The remaining battery capacity is low.
Turn the power off and replace the battery
pack with a fully charged one.
