30 13. Troubleshooting
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The number of unprinted labels 1 to 9999 (in units of label)
EXCESS HEAD
TEMPERATURE
The print head temperature reached
the upper limit of the operating
temperature.
Stop printing and wait until the printer is
automatically restored. If the problem
recurs, turn off the power and contact a
Toshiba Tec service representative.
AMBIENT TEMP ERROR
The ambient temperature reached the
upper limit of the operating
temperature.
Stop printing until the ambient
temperature falls within the printer’s
operating temperature range.
BATTERY TEMP ERROR
The battery is extremely hot.
Turn off the printer. Disconnect the power
adapter if connected. Wait until the
battery temperature falls within the
printer’s operating temperature range.
HIGH VOLT.ERROR
The battery voltage is abnormal.
Turn off the printer. Remove the battery
pack, reload it, and turn on the printer
again If the problem recurs, turn off the
power and contact a Toshiba Tec service
representative.
CHARGE ERROR
An error was detected while charging
the battery pack.
It could be the end of the battery life.
Replace the battery pack with a new one.
Command error example
PC001;0A00,0300,
When a command error occurs, up to
16 alphanumeric digits or symbols are
displayed on the upper line of the LCD.
Turn the power off and then back on. Send
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
Other error messages
A hardware or software failure occurs.
Turn the power off and then back on. If the
problem recurs, turn off the power and
contact a Toshiba Tec service
representative.
Error Message
Cause
Solution