Toshiba B-FP2D-GH30-QM-S Owner'S Manual Download

Page: 32 / 38

13. Troubleshooting 31

In the case of the following symptoms, check the respective points and take corrective action.

When the printer does not operate properly

Symptom

Point to check (Cause)

Solution

The printer is not turned on
by pressing the [POWER]
button.

The battery pack is not loaded
correctly.

Load a fully charged battery pack.

A fully charged battery pack
is loaded but the operating
time is short.

The battery life is expired.

Load a fully charged new battery pack

The printer cannot
communicate via the USB.

The printer is not turned on.

Turn on the printer.

The printer is communicating via
wireless communication.

Terminate the wireless communication.

The issue mode is incorrect.

Select a correct issue mode.

The printer cannot
communicate via Bluetooth.

The printer is not turned on.

Turn on the printer.

The distance to the host PC is too far.

Bring the printer to within 3m of the host
PC.

The printer is used in a location where
it is subjected to noise or interference.

Avoid such a location.

The printer address is not correctly set
on the host PC.

Set the correct printer address on the host
PC.

The issue mode is incorrect.

Select a correct issue mode.

The printer cannot
communicate via wireless
LAN.

The printer is not turned on.

Turn on the printer.

The distance to the host PC is too far.

Bring the printer within a wireless
coverage area.

Obstacles block the radio wave.

Use the printer in a location with no
obstacles.

The printer is used in a location where
it is subjected to noise or interference.

Avoid such a location.

The printer address is not correctly set
on the host PC.

Set the correct printer address on the host
PC.

The channel setting for the access
point or host PC is incorrect.

Avoid using a channel which interferes
with adjacent access points.

The issue mode is incorrect.

Select a correct issue mode.

Printouts are too light.
The printer received print
data but does not print.

The print head is dirty.

Clean the print head.

The media roll is not loaded properly.

Load the media roll properly.

The media roll used has deteriorated
past its use date.

Load a new media roll.

The media is not a Toshiba Tec
approved one

Use Toshiba Tec approved media.

The printer received print
data but does not print.

The STATUS lamp is lit or blinking.

Clear the error.

The media roll is not loaded correctly.

Load the media roll correctly.

Summary of Contents for B-FP2D-GH30-QM-S

Page 1: ...Portable Printer Owner s Manual B FP2D GH30 QM S B FP2D GH50 QM S ...

Page 2: ...efore using the Peel off Unit 20 How to put away the peel off roller 22 10 How to Attach the Accessories 23 Belt clip 23 Shoulder strap Option 24 11 Data Transmission 25 USB 25 Wireless 26 12 Daily Maintenance 27 Print head 27 Platen and the strip shaft 27 Media sensor window and the media path 28 Top cover and the operation panel 28 13 Troubleshooting 29 14 Printer Specification 32 15 Media Speci...

Page 3: ...2 CONTENTS ...

Page 4: ... and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause...

Page 5: ...l help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product For more detailed information about the take back and recycling of this product please contact your supplier where you purchased the product This symbol is applicable for EU member states only Battery users must not dispose of batteries...

Page 6: ...ement économique Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 L appareil ne doit pas produire de brouillage 2 L appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement To prevent radio interference to the licensed service this device is intended to...

Page 7: ... Europe 1 to 13 36 to 48 52 to 64 100 to 140 PCB Trace antenna built in module 2 0dBi 802 11b 1 2 5 5 11 Mbps 802 11g 6 9 12 18 24 36 48 54 Mbps 802 11n MCS0 to MCS7 with and without Short GI OFDM with BPSK QPSK 16 QAM and 64 QAM 802 11b with CCK and DSSS 97 dBm 18 dBm CAUTION y To avoid injury be careful not to catch or jam your fingers while opening or closing the cover y Do not touch moving par...

Page 8: ...dust or gas y Any data stored in the memory of the printer could be lost during a printer fault y DO NOT open the top cover and battery cover during operation Doing so will stop printer operation y DO NOT scratch the surface of printed labels or receipt with a sharp object y Be sure to use a shielded interface cable CAUTION y This manual may not be copied in whole or in part without the prior writ...

Page 9: ...this product as this may cause a fire y Use the specified battery only Failure to do this may cause fire or electric shock y Danger of explosion if the battery is incorrectly replaced Replace the battery only with a Toshiba Tec Corporation Battery Pack Model B FP803 BTH QM R Discard used batteries according to the manufacturer s instruction y Do not disassemble and modify the battery because it ha...

Page 10: ...direct sunlight High temperature may activate or damage the protection unit of the battery disabling the electric charge or causing it to overheat burst or burn y Unload the battery when the machine will not be used for a longtime Failure to do this may cause machine failure y Keep the battery away from flame a heat source or other locations subject to high temperature Failure to do this may cause...

Page 11: ...e 1 Print head 11 DCIN connector 2 Peel off unit 12 USB port 3 Top cover open button 13 Battery lever 4 Operation panel 14 Charging terminal 5 Platen 6 Media sensor 7 Top cover 8 Tear bar 9 Battery cover 10 Strap slot 5 6 7 9 13 10 10 12 14 11 4 3 8 1 2 6 ...

Page 12: ... 3 Accessories No Part Name No Part Name 1 Owner s Manual 5 Print head cleaner 2 Safety Precaution Sheet 6 BD address label 3 CDROM 7 Belt clip 4 OTF License Guide 8 M 3x8 screw 7 5 4 1 2 3 6 BD Address abcdefabcdef 8 ...

Page 13: ...during printing the number of unprinted labels is displayed COVER OPEN The top cover is open LBL PRESENT The printer is waiting for the printed label to be removed from the media outlet indicates the number of unprinted labels WAITING XXXX The printer is waiting for a recovery of the battery voltage or a temperature decrease in the print head or the motor 2 WLAN signal strength Indicates the WLAN ...

Page 14: ...w battery warning state Operable y Lights up in red Low battery state y Blinks in blue Communicating or internal processing is in progress or a printed label is waiting to be removed y Blinks in red Error state 10 CHARGE lamp Lights up in orange while the battery pack is charging and goes out when the battery charge is completed 11 POWER button Turns on or off the printer How to turn on the printe...

Page 15: ...RNING y If the battery pack leaks liquid or gives out smoke or a bad smell immediately stop using it and keep it away from fire Failure to do this may cause an explosion or a fire y In the United States used lithium ion batteries should be returned to the store where you bought the machine USA only y LITHIUM ION BATTERY DISPOSE OF PROPERLY y Do not handle a damaged or leaking lithium ion battery y...

Page 16: ...y pack in the printer and connect an optional adapter before using it 1 slot battery charger B EP800 CHG QM R 6 slot battery charger B EP800 CHG6 QM R AC adapter B FP800 AC QM S 1 slot cradle charger B FP802 CR QM S 4 slot cradle charger B FP802 CR4 QM S DC jack plug adapter B FP800 DCJA QM R y When using 1 slot cradle charger it is possible to print while charging y When using 4 slot cradle charg...

Page 17: ...16 6 Removing the Battery Pack 6 Removing the Battery Pack 1 Press the battery lever 1 to open the battery cover 2 2 Pull the tab 4 to remove the battery pack 3 from the printer 1 2 4 3 ...

Page 18: ...nal AC adapter cigarette lighter adapter or DC adapter 1 Open the cover 1 2 Connect the power adapter cable 2 into the DCIN connector 3 y For details refer to the Owner s Manual for the respective optional adapters y When using an optional battery charger to charge the battery packs refer to the Owner s Manual for the respective models of battery chargers 1 2 3 ...

Page 19: ...Do not move the paper guides without unlocking the paper guide lever This may cause a breakage of the paper guides 3 Place the media roll 5 in the printer y Use caution when working with the tear bar The edge is sharp y Only outside wound media roll can be used in this printer CAUTION The print head becomes hot immediately after printing Let the print head cool down before loading the media roll 1...

Page 20: ...idth 5 Pull the top edge of the media roll 5 toward the operation panel side Remove the slack of the media roll and close the top cover 2 y Use the Toshiba Tec approved media only Toshiba Tec is not responsible for any print result caused by use of other media y When you order media contact the nearest Toshiba Tec representative 3 4 5 2 ...

Page 21: ...cover open button 1 to open the top cover 2 2 Push the lock lever 3 in the direction of the arrow The peel off unit 4 comes out 3 Refer to Loading the Media Roll on the previous page and set the media roll 5 Peel off one sheet of the label and dispose of it 4 Move the paper guide lever 6 toward the operation panel side Adjust the paper guides 7 to the media roll width 1 2 4 3 5 6 7 ...

Page 22: ...d close the top cover 2 6 Close the peel off unit 4 y Do not pull the center of the peel off roller hard This may cause a breakage of the peel off roller y Do not forcibly pull out the peel off roller or push it into the printer This may cause a breakage of the peel off roller y Use caution when working with the tear bar The edge is sharp 5 2 4 ...

Page 23: ...d push it into the printer in the direction indicated by the arrow until it clicks y Do not pull the center of the peel off roller hard This may cause a breakage of the peel off roller y Do not forcibly pull out the peel off roller or push it into the printer This may cause a breakage of the peel off roller y Use caution when working with the tear bar The edge is sharp 1 2 3 ...

Page 24: ...with two screws M 3x8 2 Only use the supplied screws to secure the belt clip Use of other screws may damage the inside of the printer 2 Fasten the belt clip 1 to your belt 3 CAUTION y Care should be taken not to drop the printer when securing it to your waist or slinging it over your shoulder y For fixing the printer to your belt its width should be 40 mm or less Use of the other belts may cause t...

Page 25: ...r strap B EP900 SS QM R to the printer 1 Pass either end of the shoulder strap 1 through the strap slot 2 on the front of the printer 2 Pass the end of the shoulder strap 1 through the buckle 3 Slide the buckle 3 to adjust the length of the shoulder strap 1 3 Repeat for the other end of the shoulder strap 1 1 2 2 3 ...

Page 26: ... open the cover 1 3 Connect the USB cable 2 to the USB port 3 4 Connect the USB cable to the host PC 5 Send data from the host PC to the printer y For details of the USB cable consult the nearest Toshiba Tec representative y When disconnecting the USB cable follow the instructions of the system of the host PC 1 3 2 1 ...

Page 27: ...re to read Precautions for Handling of Wireless Communication Devices before operating the printer y Confirm that there are no obstacles between the printer and the host PC Obstacles may cause a communication failure The radio connectivity is affected by the operating environment Especially metal obstacles metal powder or locations enclosed by metal walls may prevent proper communication For the i...

Page 28: ...y damage the print head y The print head becomes hot immediately after printing Allow it to cool before performing any maintenance Wipe the print head element 1 with a print head cleaner pen 2 After one or two linerless label media rolls are used wipe off any residual glue dirt from the print head Use caution when working with the tear bar The edge is sharp While rotating the platen 1 wipe it with...

Page 29: ...nerless label media rolls are used wipe off any residual glue dirt from the media guides Wipe the cover and operation panel window 2 with a soft cloth slightly moistened with absolute ethyl alcohol Remove any residual glue dirt from the media outlet 3 with a cotton swab slightly moistened with absolute ethyl alcohol After one or two linerless label media rolls are used wipe off any residual glue d...

Page 30: ...lack marks Load the correct media roll with black marks and press the PAUSE button The transmissive sensor does not detect gaps between labels Load the correct media roll If the problem recurs set a threshold NO PAPER The printer ran out of media roll Load a new media roll and press the PAUSE button COVER OPEN The top cover is open Close the top cover HEAD ERROR A part of the print head element is...

Page 31: ...emperature range HIGH VOLT ERROR The battery voltage is abnormal Turn off the printer Remove the battery pack reload it and turn on the printer again If the problem recurs turn off the power and contact a Toshiba Tec service representative CHARGE ERROR An error was detected while charging the battery pack It could be the end of the battery life Replace the battery pack with a new one Command error...

Page 32: ...ect printer address on the host PC The issue mode is incorrect Select a correct issue mode The printer cannot communicate via wireless LAN The printer is not turned on Turn on the printer The distance to the host PC is too far Bring the printer within a wireless coverage area Obstacles block the radio wave Use the printer in a location with no obstacles The printer is used in a location where it i...

Page 33: ...ans Sans CJK LCD TFT Color LCD 128x128 dots with a backlight Battery 7 2V 2500mAh Nominal Capacity Li Ion battery Dimension 97 W x 130 D x 69 H mm Excluding the project parts Weight with a battery pack installed 462 g 469 g Operating temperature 15 C to 40 C 5 F to 104 F Operating humidity 20 80 RH No condensation Charging temperature AC adapter 0 C to 40 C 32 F to 104 F Memory Flash ROM 128 MB SD...

Page 34: ...33 15 Media Specification I H H E E B D F F G D G C A J J B A Tags Receipts Labels Print surface Feed direction Roll direction facing outside Roll direction facing outside Black Mark Reverse Side Print surface Feed direction ...

Page 35: ...9 9 67 0 999 9 B Label length Min 7 0 10 0 7 0 Max 996 9 60 0 996 9 C Backing paper width Min 26 0 Max 58 0 D Label width Min 24 0 Max 58 0 D Media width Min 24 0 32 0 Max 58 0 58 0 E Label to label gap Min 3 0 Max 7 0 E Black mark length Min 3 0 Max 7 0 F Vertical gap width Min 1 0 Max 7 0 G Effective print width Max 54 0 H Effective print length Max 995 0 58 0 995 0 I Unprintable area 1 0 from t...

Page 36: ...y dust or gas y The thermal paper used for direct thermal printing must not have specifications which exceed Ca 800 ppm Na 800 ppm K 800 ppm and Cl 600 ppm y Some ink used on pre printed labesl may contain components which shorten the print head s product life Do not use labels pre printed with ink which contains hard substances such as carbonic calcium CaCO3 and kaolin Al2O3 2SiO2 2H2O For furthe...

Page 37: ...36 16 Care Handling of the Media Roll ...

Page 38: ... 1 OSAKI SHINAGAWA KU TOKYO 141 8562 JAPAN Portable Printer Owner s Manual B FP2D GH30 QM S B FP2D GH50 QM S 2019 2022 Toshiba Tec Corporation All rights reserved PRINTED IN INDONESIA Ver04 F BU21000400 EN ...

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