Stratagy ES Model C1 Installation Guide
Troubleshooting Tips
10
Stratagy ES Model C1 Installation Guide 12/01
Troubleshooting Tips
Problem Description
Suggestions
Dialogic Service will not start.
•
Check Windows NT System Event Viewer for log entries with
dlcg_log listed as the Source for causes of non-start.
•
If one or more Dialogic boards are installed, make sure;
•
Each board has a different board offset or ID.
•
Board IRQs have been set correctly per this Installation
Guide.
•
There isn’t a mixture of standard analog boards (Proline/2V,
Dialog/4) with SCbus boards (D/41ESC).
Stratagy ES Service will not start.
•
Check Windows NT Application Event Viewer for log entries with
StratagyES listed as the Source for causes of startup failure.
•
Check to make sure that Dialogic Service has started.
•
Check to make sure that the Stratagy Activation Module (SAM) is
securely connected to the system’s parallel port.
•
Rebuild the Stratagy ES Package list as directed in Chapter 16 –
Troubleshooting in the Stratagy ES Release 3 Installation and
Maintenance Manual.
Stratagy ES Service starts, but
system does not answer and ports
do not appear in the Voice Ports
window of Stratagy ES
Administration.
Typically this occurs if the Toshiba OEM board signature is missing
on the board. Try another board (preferably one that has worked in
another system).
Stratagy ES does not answer.
•
Make sure the Stratagy ES Service is running by viewing the
Stratagy Enterprise Server Control window.
•
Check all phone cable connections.
•
Try another voice board.
Summary of Contents for C1
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