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Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment 
(except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS 
dealer to a retail customer in new condition, be free from defects in material and workmanship for 
twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other 
than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the 
modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, 
neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than 
TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if 
the equipment is installed or used in combination or in assembly with products not supplied by TAIS 
and which are not compatible or are of inferior quality, design, or performance.

Customer will, at its sole cost and expense, provide the necessary Uninterruptible Power Supply (UPS) 
equipment as specified by TAIS in the Stratagy ES General Description for use with the Stratagy ES 
system at all times. System failures and/or damages resulting from either not using a UPS with the 
Stratagy ES or the use of a UPS not equivalent to that specified by TAIS are not covered by this 
warranty.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal 
obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer 
of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their 
option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail 
customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are 
proven to be defective, and which are returned to TAIS through one of its authorized dealers within the 
warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any 
direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or 
otherwise. Under no circumstances will any such person be entitled to any sum greater than the 
purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to 
the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later 
than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to 
the attention of an authorized TAIS dealer within the prescribed time results in the customer being not 
entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION 
SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF 
THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE 
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND 
FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No 
such modification or extension is effective unless it is in writing and signed by the vice president and 
general manager, Telecommunication Systems Division.

Summary of Contents for C1

Page 1: ...Installation Guide Model C1 Enterprise Server STRATAGY IMPORTANT Installing Technician Please Read This guide contains the essential information for the proper installation of Stratagy ES hardware ...

Page 2: ...ineering or manufacturing methods may warrant Part Number SES IG SYSC1 VA 4025085 Version A December 2001 Copyright 2001 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or inform...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...ch defective or missing parts as are causing the malfunction with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers withi...

Page 5: ... the components in the server Before starting this procedure use an anti static wrist strap to discharge any static electricity you may be carrying 1 Check the packing list on the side of the carton to make sure that you have received all the items 2 Make sure that you have a Phillips screwdriver Step 1 Remove Cover Facing the back panel of the server unlock the latch push up on the cover latch bl...

Page 6: ...e board Do NOT duplicate offset addresses 3 Verify Hookswitch State SW1 DIP switch 4 must be set to Off 4 Verify that the jumper on JP7 is installed see figures below If more than one ProLine 2V and Dialog 4 board is installed in the Stratagy ES remove the jumper on JP7 from all but one of the ProLine 2V or Dialog 4 boards 5 Go to Step 4 Install Voice Board s on page 4 to continue the system insta...

Page 7: ...rd CAUTION If you find a PEB Terminator on the board s XTERM Socket remove it D 41ESC Set the board identification number by turning the rotary switch SW1 shown at right to one of the 16 board ID settings 0 9 A F Begin with 0 and increment setting for each additional board 2 Verify Hookswitch State D 41ESC Verify that the SW2 DIP switch 1 is set to Off shown above right 3 Go to Step 4 Install Voic...

Page 8: ...insure that all other boards and cables are properly seated Step 6 Complete Stratagy ES Hardware Setup 1 Replace the server s cover 2 Connect the following items connections shown at right Keyboard Monitor Mouse SAM Modem s phone jack to a PBX or CO line using RJ11C connectors and cables The hardware portion of this installation is now complete 110V Retaining Plate 6009 Remove screw and lift cover...

Page 9: ... DCM The DCM Main screen displays 3 Highlight the Family in the left hand column and the Model of the board in the right hand column Click Next Family Model Proline Proline 2V D x1D Dialog 4 4 Type a unique name for the voice board Click Next The Properties screen for the board displays shown at right 5 Highlight the Address parameter in the upper portion of the screen From the Value field s pull ...

Page 10: ...m group to identify any problem s 11 Click File then Exit The DCM Main screen closes 12 Go to Step 9 Connect Voice Board s to Telephone Lines on page 7 to continue the system installation procedure D 41ESC Voice Board 1 From the Windows NT click Start Programs Dialogic System Software Dialogic Configuration Manager DCM The DCM Main screen displays 2 From the DCM screen click Action then Auto Detec...

Page 11: ...rify the settings It can be helpful to run the Universal Dialogic Diagnostics Utility in the Dialogic System Software program group to identify any problem s 9 Click File then Exit The DCM Main screen closes 10 Go to Step 9 Connect Voice Board s to Telephone Lines on page 7 to continue the system installation procedure Step 9 Connect Voice Board s to Telephone Lines Note A standard telephone does ...

Page 12: ... you leave this screen displayed on the desktop Step 11 Verify System s Basic Functions Verify that each port works and voice playback and basic auto attendant function Dial the extension number for each port Stratagy ES should for each port Answer and play the default company greeting Thank you for calling greeting 1 in User ID mailbox 990 Continue to play the default caller instructions greeting...

Page 13: ... User Guide for soft key and call record operation 3 Test If it doesn t work go back to Set Voice Board s Hardware Switches on page 2 Data and Speech Highway 6021 ACTU Processor PCB Relay Contact Programmable RCA Jack 600 ohm Page Output MOH BGM Jack Volume Control Up to Four Programmable Serial RS 232 Port Modular Jacks Available Local CTX WinAdmin BSIS 2 Optional Conference SW with PAD AMDS Remo...

Page 14: ...entries with StratagyES listed as the Source for causes of startup failure Check to make sure that Dialogic Service has started Check to make sure that the Stratagy Activation Module SAM is securely connected to the system s parallel port Rebuild the Stratagy ES Package list as directed in Chapter 16 Troubleshooting in the Stratagy ES Release 3 Installation and Maintenance Manual Stratagy ES Servi...

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Page 16: ... I n c Te l e c o m m u n i c a t i o n S y s t e m s D i v i s i o n 9740 Irvine Blvd Irvine CA 92618 1697 949 583 3700 http telecom toshiba com 2001 Toshiba America Information Systems Inc Printed in U S A Strata is a registered trademark of Toshiba Corporation ...

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