Diagnostic Information
2-73
5060-XXX
Colored lines, streaks, or smudges
Single color streaks in non-print areas are most likely caused by a cleaner problem in the
print cartridge. Replace the print cartridge.
A problem with all colors having spots or streaks that are different on each page is most
likely caused by damage to the ITU Assembly. Replace the
“ITU Assembly” on
page 4-40
.
If only one color streaks in print areas, go to step 1.
2
Toner Cartridge Check - Try a new toner cartridge for the
missing color.
Does a new toner cartridge fix the problem?
Problem
Solved
Go to Step 3
3
High Voltage Contact Block Assembly Check, PC Drum
Contact Pin - Check for a stuck PC Drum Contact in the HV
Contact Block Assembly for the missing color cartridge.
Refer to figure 1 for the location of the PC Drum Contact
Pin.
Is the pin stuck or does not operate smoothly?
Repair the HV
Contact Block
Assembly.
Go to Step 4
4
High Voltage Contact Block Assembly Check, Continuity
Check for continuity from the PC Drum Contact Pin to the
PC Drum Developer Pin Spring.
Is there continuity?
Go to Step 5
Repair the HV
contact Block
Assembly.
5
High Voltage Contact Block Assembly Check, PC Drum
Developer Pin Spring - Check the PC Drum Developer Pin
Spring to make sure it is not bent or damaged.
Is the spring bent or damaged?
Replace the
PC Drum
Developer Pin
Spring.
Replace the
“HVPS
Developer
Board” on
page 4-38
Step
Action and Questions
Yes
No
1
Print Cartridge Check - Try a new print cartridge.
Doe a new print cartridge fix the problem?
Problem
Solved
Go to Step 2
2
Printhead Check - The printhead lens may be contaminated
by toner. Check for any signs of contamination on the lens
of the printhead.
Is the printhead contaminated?
Go to
“Printheads”
on page 4-33
and replace
the failing
printhead
Replace the
“ITU
Assembly”
on page 4-40
Step
Action and Questions
Yes
No
Summary of Contents for e-STUDIO 20CP
Page 2: ...COLORPRINTER e STUDIO20CP ...
Page 3: ... ii ...
Page 5: ......
Page 19: ...xvi Service Manual 5060 XXX ...
Page 37: ...1 18 Service Manual 5060 XXX ...
Page 161: ...2 124 Service Manual 5060 XXX ...
Page 200: ...Repair Information 4 15 5060 XXX 4 Remove the right rear cover screw type 121 on page 4 4 A ...
Page 246: ...Connector Locations 5 17 5060 XXX RIP Board ...
Page 254: ...Connector Locations 5 25 5060 XXX HVPS Board ...
Page 256: ...Connector Locations 5 27 5060 XXX HVPS Developer Board ...
Page 257: ...5 28 Service Manual 5060 XXX ...
Page 261: ...7 2 Service Manual 5060 XXX Assembly 1 Covers ...
Page 263: ...7 4 Service Manual 5060 XXX Assembly 1 1 Covers ...
Page 269: ...7 10 Service Manual 5060 XXX Assembly 5 Paper Feed Output Redrive ...
Page 271: ...7 12 Service Manual 5060 XXX Assembly 6 Multipurpose Feeder MPF ...
Page 273: ...7 14 Service Manual 5060 XXX Assembly 7 500 Sheet Integrated Tray ...
Page 277: ...7 18 Service Manual 5060 XXX Assembly 9 1 ITU Assembly ...
Page 279: ...7 20 Service Manual 5060 XXX Assembly 10 Cartridge Contact Assembly ...
Page 281: ...7 22 Service Manual 5060 XXX Assembly 11 Electronics ...
Page 283: ...7 24 Service Manual 5060 XXX Assembly 11 1 Electronics ...
Page 291: ...7 32 Service Manual 5060 XXX Assembly 12 Output Expander ...
Page 293: ...7 34 Service Manual 5060 XXX Assembly 12 1 Output Expander ...
Page 295: ...7 36 Service Manual 5060 XXX Assembly 13 5 Bin Mailbox ...
Page 297: ...7 38 Service Manual 5060 XXX Assembly 13 1 5 Bin Mailbox ...
Page 299: ...7 40 Service Manual 5060 XXX Assembly 14 500 Sheet Tray Option ...
Page 301: ...7 42 Service Manual 5060 XXX Assembly 14 1 500 Sheet Tray Option ...
Page 303: ...7 44 Service Manual 5060 XXX Assembly 15 Duplex Unit ...
Page 305: ...7 46 Service Manual 5060 XXX Assembly 15 1 Duplex Unit ...
Page 307: ...7 48 Service Manual 5060 XXX Assembly 16 HCIT ...
Page 309: ...7 50 Service Manual 5060 XXX Assembly 16 1 HCIT ...
Page 323: ...I 8 Service Manual 5060 XXX ...