Diagnostic Information
2-77
5060-XXX
Residual Image
If only one color has a residual image repeated every 95mm, replace the print cartridge.
If all colors have a residual image 147mm from the top of the page, replace the fuser
assembly.
Note: Do the following steps before you replace the fuser assembly:
1.
Check Media Type setting on the Operator Panel. If the setting is for light paper,
select the correct setting for the current media type.
2.
If the problem continues, set the fuser temperature selection to "High".
3.
If the problem continues, check the page count. If the page count is greater than
150k copies and the fuser has not been replaced, advise the customer to install a
new fuser CRU or a Maintenance Kit.
If only one color has a residual image problem, go to
“Step A” on page 2-77
.
If all colors have a residual image problem, go to
“Step B” on page 2-78
.
Step A
Step
Action and Questions
Yes
No
1
Print Cartridge - This is most likely caused by a failure of the
cleaner in the print cartridge. Try a new print cartridge for
the faulty color.
Does this fix the problem?
Problem
Solved
Go to Step 2
2
HV Contact Block Assembly, Doctor Blade or TAR Contact
Check for a stuck TAR contact pin in the HV Contact Block
assembly of the color with the problem. Check figure 1 for
pin location.
Is the TAR contact pin stuck or operating smoothly.
Go to Step 3
Repair the HV
Block Contact
for the faulty
color.
3
Doctor Blade Contact - Check to make sure the Doctor
Blade cable is connected to the Doctor Blade terminal on
the Developer HVPS.
Is the cable connected correctly?
Go to Step 4
Connect the
cable
correctly.
Replace the
cable if it is
broken or
damaged.
4
Doctor Blade Contact Pin in HV Contact Block Assembly
Check to make sure the Doctor Blade Contact Pin in the HV
Contact Block assembly is not stuck and is operating
smoothly. Look at figure 1 for pin location.
Is the Doctor Blade contact pin stuck operating smoothly?
Go to Step 5
Repair the HV
Block Contact
for the faulty
color.
5
Continuity Check - High Voltage Contact Assembly - Check
continuity from the Developer HVPS Contact Spring to the
Charge Roll Pin in the contact assembly.
Is there continuity?
Go to Step 6
Repair the
High Voltage
Contact
Assembly as
necessary
Summary of Contents for e-STUDIO 20CP
Page 2: ...COLORPRINTER e STUDIO20CP ...
Page 3: ... ii ...
Page 5: ......
Page 19: ...xvi Service Manual 5060 XXX ...
Page 37: ...1 18 Service Manual 5060 XXX ...
Page 161: ...2 124 Service Manual 5060 XXX ...
Page 200: ...Repair Information 4 15 5060 XXX 4 Remove the right rear cover screw type 121 on page 4 4 A ...
Page 246: ...Connector Locations 5 17 5060 XXX RIP Board ...
Page 254: ...Connector Locations 5 25 5060 XXX HVPS Board ...
Page 256: ...Connector Locations 5 27 5060 XXX HVPS Developer Board ...
Page 257: ...5 28 Service Manual 5060 XXX ...
Page 261: ...7 2 Service Manual 5060 XXX Assembly 1 Covers ...
Page 263: ...7 4 Service Manual 5060 XXX Assembly 1 1 Covers ...
Page 269: ...7 10 Service Manual 5060 XXX Assembly 5 Paper Feed Output Redrive ...
Page 271: ...7 12 Service Manual 5060 XXX Assembly 6 Multipurpose Feeder MPF ...
Page 273: ...7 14 Service Manual 5060 XXX Assembly 7 500 Sheet Integrated Tray ...
Page 277: ...7 18 Service Manual 5060 XXX Assembly 9 1 ITU Assembly ...
Page 279: ...7 20 Service Manual 5060 XXX Assembly 10 Cartridge Contact Assembly ...
Page 281: ...7 22 Service Manual 5060 XXX Assembly 11 Electronics ...
Page 283: ...7 24 Service Manual 5060 XXX Assembly 11 1 Electronics ...
Page 291: ...7 32 Service Manual 5060 XXX Assembly 12 Output Expander ...
Page 293: ...7 34 Service Manual 5060 XXX Assembly 12 1 Output Expander ...
Page 295: ...7 36 Service Manual 5060 XXX Assembly 13 5 Bin Mailbox ...
Page 297: ...7 38 Service Manual 5060 XXX Assembly 13 1 5 Bin Mailbox ...
Page 299: ...7 40 Service Manual 5060 XXX Assembly 14 500 Sheet Tray Option ...
Page 301: ...7 42 Service Manual 5060 XXX Assembly 14 1 500 Sheet Tray Option ...
Page 303: ...7 44 Service Manual 5060 XXX Assembly 15 Duplex Unit ...
Page 305: ...7 46 Service Manual 5060 XXX Assembly 15 1 Duplex Unit ...
Page 307: ...7 48 Service Manual 5060 XXX Assembly 16 HCIT ...
Page 309: ...7 50 Service Manual 5060 XXX Assembly 16 1 HCIT ...
Page 323: ...I 8 Service Manual 5060 XXX ...