Diagnostic Information
2-113
5060-XXX
24x Error Code displayed, media does not reach the Pass Thru
Sensor
Step
Action and Questions
Yes
No
1
Is Tray X a HCIT 2000 Sheet Option?
Go to
“HCIT
2000 Sheet
Option
Service
Check” on
page 2-119
Go to step 2
2
Check the media installed in the tray to make sure it meets
specifications.
Does the media meet specifications?
Go to step 3
Inform the
customer that
media loaded
in Tray x does
not meet
specification
3
Check to make sure that the media is loaded correctly,
check the side and back restraints to make sure they are
located and seated properly.
Is the media loaded correctly?
Go to step 4
Load the
media
correctly
4
Check to see if the paper is trying to feed from the tray.
Note: You can observe the autocompensator feed rolls and
the paper thru the tray access door. You run the Tray x feed
test from the diagnostic menu to help diagnose a feed
problem.
Is the media leaving the tray?
Go to step 8
Go to step 5
5
Are the autocompensator pick arm rolls turning?
Go to step 6
Go to step 10
6
Check the autocompensator pick arm rolls for any sign of
wear or contamination.
Are the autocompensator pick arm rolls worn or
contaminated?
Replace the
Pick Arm Rolls.
It is best to
replace both
rolls at the
same time.
Go to step 7
7
Check paper tray wear strips for any signs of wear or
contamination.
Are the wear strips worn or contaminated?
Replace the
wear strips
Go to step 8
8
Check the pass thru sensor for correct operation by running
the Tray x Sensor test from the diagnostic menu.
Does the Pass Thru Sensor operate correctly?
Check for any
obstructions
that might
catch the
media and
create a paper
jam
Go to step 9
Summary of Contents for e-STUDIO 20CP
Page 2: ...COLORPRINTER e STUDIO20CP ...
Page 3: ... ii ...
Page 5: ......
Page 19: ...xvi Service Manual 5060 XXX ...
Page 37: ...1 18 Service Manual 5060 XXX ...
Page 161: ...2 124 Service Manual 5060 XXX ...
Page 200: ...Repair Information 4 15 5060 XXX 4 Remove the right rear cover screw type 121 on page 4 4 A ...
Page 246: ...Connector Locations 5 17 5060 XXX RIP Board ...
Page 254: ...Connector Locations 5 25 5060 XXX HVPS Board ...
Page 256: ...Connector Locations 5 27 5060 XXX HVPS Developer Board ...
Page 257: ...5 28 Service Manual 5060 XXX ...
Page 261: ...7 2 Service Manual 5060 XXX Assembly 1 Covers ...
Page 263: ...7 4 Service Manual 5060 XXX Assembly 1 1 Covers ...
Page 269: ...7 10 Service Manual 5060 XXX Assembly 5 Paper Feed Output Redrive ...
Page 271: ...7 12 Service Manual 5060 XXX Assembly 6 Multipurpose Feeder MPF ...
Page 273: ...7 14 Service Manual 5060 XXX Assembly 7 500 Sheet Integrated Tray ...
Page 277: ...7 18 Service Manual 5060 XXX Assembly 9 1 ITU Assembly ...
Page 279: ...7 20 Service Manual 5060 XXX Assembly 10 Cartridge Contact Assembly ...
Page 281: ...7 22 Service Manual 5060 XXX Assembly 11 Electronics ...
Page 283: ...7 24 Service Manual 5060 XXX Assembly 11 1 Electronics ...
Page 291: ...7 32 Service Manual 5060 XXX Assembly 12 Output Expander ...
Page 293: ...7 34 Service Manual 5060 XXX Assembly 12 1 Output Expander ...
Page 295: ...7 36 Service Manual 5060 XXX Assembly 13 5 Bin Mailbox ...
Page 297: ...7 38 Service Manual 5060 XXX Assembly 13 1 5 Bin Mailbox ...
Page 299: ...7 40 Service Manual 5060 XXX Assembly 14 500 Sheet Tray Option ...
Page 301: ...7 42 Service Manual 5060 XXX Assembly 14 1 500 Sheet Tray Option ...
Page 303: ...7 44 Service Manual 5060 XXX Assembly 15 Duplex Unit ...
Page 305: ...7 46 Service Manual 5060 XXX Assembly 15 1 Duplex Unit ...
Page 307: ...7 48 Service Manual 5060 XXX Assembly 16 HCIT ...
Page 309: ...7 50 Service Manual 5060 XXX Assembly 16 1 HCIT ...
Page 323: ...I 8 Service Manual 5060 XXX ...