Diagnostic Information
2-3
5060-XXX
Operator Panel: Operator Panel displays all
diamonds continuously, sounds 5 beeps and POST
inoperative
Go to
“Operator Panel LCD/Status LED/Buttons
Service Check” on page 2-81
.
Operator Panel: One PEL or random PELS are
missing
Replace the
“Operator Panel” on page 4-25
.
Paper feed problems, base printer
Go to the
“Paper Path Service Check” on
page 2-105
.
Paper feed problems, integrated tray
Go to the
“Tray 1 Service Check” on page 2-98
.
Paper fails to pick from Tray 1
Go to
“Autocompensator Service Check” on
page 2-99
.
Paper feed problems, MPF
Go to the
“Multipurpose Feeder (MPF) Service
Check” on page 2-102
.
Printer prints black only, no colors
Check to make sure that the printer is not set up to
print black only. If the printer is set up correctly,
check the Black Retract Motor and gears for correct
operation. If the gears are operating correctly,
replace the Retract Motor Assembly. If this does not
correct the problem, replace the
“Engine Board”
on page 4-14
.
Print Quality:100% Single color printed
* All Black Print
* All Cyan Print
* All Magenta Print
* All Yellow Print
Go to
“Print Quality Service Checks” on
page 2-69
.
Print Quality: Blank Page (No Image)
Go to
“Blank Page (No Image)” on page 2-70
.
Print Quality: Evenly spaced horizontal marks or
lines on the printed page
Go to
“Evenly spaced horizontal marks or lines
on the page” on page 2-74
.
Print Quality: Black Line
Black horizontal lines are most likely caused by a
shorted charge roll in the print cartridge. Replace
the black print cartridge.
Print Quality: Colored lines, steaks, or smudges
Go to
“Colored lines, streaks, or smudges” on
page 2-73
.
Print Quality: Light lines or streaks appear on the
printed page
Go to
“Light lines or streaks appear on the
page” on page 2-80
.
Print Quality: Light Print
Go to
“Light print over the entire page” on
page 2-72
.
Print Quality: Missing Colors
Go to
“Missing Colors” on page 2-71
.
Print Quality: Uneven printing
Go to
“Uneven printing” on page 2-79
.
Print Quality: Poor Color Registration
Go to
“Poor Color Registration” on page 2-75
.
Print Quality: Toner on the back of the page
Go to
“Toner is on the back of the printed page”
on page 2-80
.
Symptom
Action
Summary of Contents for e-STUDIO 20CP
Page 2: ...COLORPRINTER e STUDIO20CP ...
Page 3: ... ii ...
Page 5: ......
Page 19: ...xvi Service Manual 5060 XXX ...
Page 37: ...1 18 Service Manual 5060 XXX ...
Page 161: ...2 124 Service Manual 5060 XXX ...
Page 200: ...Repair Information 4 15 5060 XXX 4 Remove the right rear cover screw type 121 on page 4 4 A ...
Page 246: ...Connector Locations 5 17 5060 XXX RIP Board ...
Page 254: ...Connector Locations 5 25 5060 XXX HVPS Board ...
Page 256: ...Connector Locations 5 27 5060 XXX HVPS Developer Board ...
Page 257: ...5 28 Service Manual 5060 XXX ...
Page 261: ...7 2 Service Manual 5060 XXX Assembly 1 Covers ...
Page 263: ...7 4 Service Manual 5060 XXX Assembly 1 1 Covers ...
Page 269: ...7 10 Service Manual 5060 XXX Assembly 5 Paper Feed Output Redrive ...
Page 271: ...7 12 Service Manual 5060 XXX Assembly 6 Multipurpose Feeder MPF ...
Page 273: ...7 14 Service Manual 5060 XXX Assembly 7 500 Sheet Integrated Tray ...
Page 277: ...7 18 Service Manual 5060 XXX Assembly 9 1 ITU Assembly ...
Page 279: ...7 20 Service Manual 5060 XXX Assembly 10 Cartridge Contact Assembly ...
Page 281: ...7 22 Service Manual 5060 XXX Assembly 11 Electronics ...
Page 283: ...7 24 Service Manual 5060 XXX Assembly 11 1 Electronics ...
Page 291: ...7 32 Service Manual 5060 XXX Assembly 12 Output Expander ...
Page 293: ...7 34 Service Manual 5060 XXX Assembly 12 1 Output Expander ...
Page 295: ...7 36 Service Manual 5060 XXX Assembly 13 5 Bin Mailbox ...
Page 297: ...7 38 Service Manual 5060 XXX Assembly 13 1 5 Bin Mailbox ...
Page 299: ...7 40 Service Manual 5060 XXX Assembly 14 500 Sheet Tray Option ...
Page 301: ...7 42 Service Manual 5060 XXX Assembly 14 1 500 Sheet Tray Option ...
Page 303: ...7 44 Service Manual 5060 XXX Assembly 15 Duplex Unit ...
Page 305: ...7 46 Service Manual 5060 XXX Assembly 15 1 Duplex Unit ...
Page 307: ...7 48 Service Manual 5060 XXX Assembly 16 HCIT ...
Page 309: ...7 50 Service Manual 5060 XXX Assembly 16 1 HCIT ...
Page 323: ...I 8 Service Manual 5060 XXX ...