Diagnostic Information
2-49
5060-XXX
Cyan Cartridge Drive Assembly Service Check
Error Code 164
Error Code 152
Error Code 158
Step
Actions and Questions
Yes
No
1
Cyan Cartridge Drive Assembly - Error Code 164
indicates that an incorrect motor is detected. Replace the
Cyan Cartridge Drive Assembly. Go to
“Cartridge Drive
Assembly (Cyan, Magenta, Black)” on page 4-27
.
Perform the
“Automated Motor Detection” on page 3-20
.
Does the printer display Error Code 164?
Go to step 2
Problem
Solved
2
Reflash the NVRAM on the Engine Board.
Is Error Code 164 still being displayed?
Call your next
level support
Problem
Solved
Step
Actions and Questions
Yes
No
1
Error Codes 152 and 158. These error codes indicate that
the Cyan Cartridge Drive Motor has either failed to lock or
has lost lock. Check the Cyan Cartridge Drive Motor Cable
connection to J47 on the Engine Board.
Is the cable installed correctly?
Go to step 2
Install the
cable correctly
2
Check the Cyan Cartridge Drive Motor Cable connection to
the Cyan Cartridge Drive Motor card.
Is the cable installed Correctly?
Go go Step 3
Install the
cable correctly
3
Check continuity of the Cyan Cartridge Drive Motor Cable.
Is there continuity?
Go to Step 4
Replace the
Cyan
Cartridge
Assembly
Cable
4
Replace the Cyan Cartridge Drive Assembly.
Does this fix the problem?
Problem
Solved
Go to step 5
5
Replace the Engine Board.
Does this fix the problem?
Problem
Solved
Call your next
level support
Summary of Contents for e-STUDIO 20CP
Page 2: ...COLORPRINTER e STUDIO20CP ...
Page 3: ... ii ...
Page 5: ......
Page 19: ...xvi Service Manual 5060 XXX ...
Page 37: ...1 18 Service Manual 5060 XXX ...
Page 161: ...2 124 Service Manual 5060 XXX ...
Page 200: ...Repair Information 4 15 5060 XXX 4 Remove the right rear cover screw type 121 on page 4 4 A ...
Page 246: ...Connector Locations 5 17 5060 XXX RIP Board ...
Page 254: ...Connector Locations 5 25 5060 XXX HVPS Board ...
Page 256: ...Connector Locations 5 27 5060 XXX HVPS Developer Board ...
Page 257: ...5 28 Service Manual 5060 XXX ...
Page 261: ...7 2 Service Manual 5060 XXX Assembly 1 Covers ...
Page 263: ...7 4 Service Manual 5060 XXX Assembly 1 1 Covers ...
Page 269: ...7 10 Service Manual 5060 XXX Assembly 5 Paper Feed Output Redrive ...
Page 271: ...7 12 Service Manual 5060 XXX Assembly 6 Multipurpose Feeder MPF ...
Page 273: ...7 14 Service Manual 5060 XXX Assembly 7 500 Sheet Integrated Tray ...
Page 277: ...7 18 Service Manual 5060 XXX Assembly 9 1 ITU Assembly ...
Page 279: ...7 20 Service Manual 5060 XXX Assembly 10 Cartridge Contact Assembly ...
Page 281: ...7 22 Service Manual 5060 XXX Assembly 11 Electronics ...
Page 283: ...7 24 Service Manual 5060 XXX Assembly 11 1 Electronics ...
Page 291: ...7 32 Service Manual 5060 XXX Assembly 12 Output Expander ...
Page 293: ...7 34 Service Manual 5060 XXX Assembly 12 1 Output Expander ...
Page 295: ...7 36 Service Manual 5060 XXX Assembly 13 5 Bin Mailbox ...
Page 297: ...7 38 Service Manual 5060 XXX Assembly 13 1 5 Bin Mailbox ...
Page 299: ...7 40 Service Manual 5060 XXX Assembly 14 500 Sheet Tray Option ...
Page 301: ...7 42 Service Manual 5060 XXX Assembly 14 1 500 Sheet Tray Option ...
Page 303: ...7 44 Service Manual 5060 XXX Assembly 15 Duplex Unit ...
Page 305: ...7 46 Service Manual 5060 XXX Assembly 15 1 Duplex Unit ...
Page 307: ...7 48 Service Manual 5060 XXX Assembly 16 HCIT ...
Page 309: ...7 50 Service Manual 5060 XXX Assembly 16 1 HCIT ...
Page 323: ...I 8 Service Manual 5060 XXX ...