Paper frequently jams
Action
Yes
No
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of the
paper.
•
Make sure the paper is below the maximum paper fill indicator.
•
Check if you are printing on a recommended paper size and type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2.
The problem is solved.
Step 2
a
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Go to step 3.
The problem is solved.
Step 3
a
Review the tips on avoiding jams. For more information, see
“Avoiding
jams” on page 144
.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support
.
The problem is solved.
Paper jam message remains after jam is cleared
Action
Yes
No
a
Do either of the following:
•
For touch
‑
screen printer models, touch
or
Done
.
•
For non
‑
touch
‑
screen printer models, select
Next
>
>
Clear
the jam, press OK
>
.
b
Follow the instructions on the printer display.
Does the paper jam message remain?
Contact
customer
support
.
The problem is solved.
Troubleshooting
172
Summary of Contents for eS305CP
Page 125: ...2 Open the top door 3 Remove the toner cartridges Maintaining the printer 125 ...
Page 130: ...16 Insert the waste toner bottle 17 Insert the right side cover Maintaining the printer 130 ...
Page 134: ...2 Open the top door 3 Remove the toner cartridges Maintaining the printer 134 ...
Page 138: ...14 Insert the waste toner bottle 15 Insert the right side cover Maintaining the printer 138 ...
