Action
Yes
No
Step 3
a
Check for an error message on the display.
b
Clear the message.
Does the error message still appear?
Go to step 4.
The problem is solved.
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
“Supported flash drives and file types” on page 62
.
Does the error message still appear?
Go to step 5.
The problem is solved.
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?
Contact
customer
support
.
The problem is solved.
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.
Action
Yes
No
Place letter
‑
or A4
‑
size paper in the tray, and then resend the print job.
Does the print speed increase?
The problem is solved. Contact
customer
support
.
Print jobs do not print
Action
Yes
No
Step 1
a
From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note:
If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Step 2
a
Check if the printer is plugged in and turned on, and if
Ready
appears
on the printer display.
b
Resend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Troubleshooting
176
Summary of Contents for eS305CP
Page 125: ...2 Open the top door 3 Remove the toner cartridges Maintaining the printer 125 ...
Page 130: ...16 Insert the waste toner bottle 17 Insert the right side cover Maintaining the printer 130 ...
Page 134: ...2 Open the top door 3 Remove the toner cartridges Maintaining the printer 134 ...
Page 138: ...14 Insert the waste toner bottle 15 Insert the right side cover Maintaining the printer 138 ...
