Toshiba GA-1121, Service Manual

Page 1: ...GA 1121 SE R VI C E G UI DE for Toshiba d ig ital cop ier s A guide for ser vice technicians Part Number 45040232 9 February 2004 ...

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Page 3: ...S BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU Apple s liability to you for actual damages from ...

Page 4: ... APPLICABLE LAW EFI MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE EXPRESS IMPLIED STATUTORY OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU AND EFI SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED B...

Page 5: ...vity light 2 1 Buttons 2 2 Screens 2 3 Functions screen 2 5 Config Mode 2 7 Shutting down rebooting and restarting the GA 1121 2 7 Shutting down and rebooting the GA 1121 2 7 Restarting the GA 1121 2 8 Chapter 3 Service Procedures Overview 3 1 GA 1121 assembly 3 3 Accessing GA 1121 assembly components 3 4 Checking connections 3 6 GA 1121 board 3 8 Replacing GA 1121 board components 3 11 CPU coolin...

Page 6: ...out 4 2 Checking external connections 4 3 Checking internal connections 4 4 Inspecting the system 4 5 Normal startup sequence 4 8 Error messages and conditions 4 9 Diagnostic tools 4 13 Video diagnostics 4 13 Test E mail 4 14 Printing the Test Page 4 15 Appendix A Specifications Hardware features A 1 Networking and connectivity A 1 User software A 1 Safety and emissions compliance A 1 Index ...

Page 7: ...e GA 1121 Control Panel Tells you how to use the Control Panel for GA 1121 functions such as canceling print jobs or printing Test and Configuration pages Chapter 3 Service Procedures Describes removal and replacement procedures for GA 1121 assembly components Chapter 4 Troubleshooting Identifies the source of common problems and suggests ways of correcting them Appendix A Specifications Provides an ...

Page 8: ...n indicates a need for special care and safety when handling the equipment Precautions Always observe the following general precautions when installing and servicing the GA 1121 assembly Report any shipping damage If there is any evidence of shipping or handling damage to packing boxes or their contents save the damaged boxes and parts call the shipper immediately to file a claim and notify your au...

Page 9: ... extra service calls and save the cost of a new board When possible work on a ground connected antistatic mat Wear an antistatic wristband grounded at the same place as the antistatic mat If that is not possible Attach a grounding strap to your wrist Attach the other end to a good ground When you remove an electronic component place it into an antistatic bag immediately Do not walk across a carpet...

Page 10: ...rvice the GA 1121 you should bring the following ESD wrist grounding strap Antistatic mat 1 and 2 Phillips head screwdrivers non magnetic Small needlenose pliers Flashlight This guide and any technical notes you may have for the GA 1121 ...

Page 11: ...ware running on networked PCs and Mac OS computers Print files in color and black and white Print PostScript EPS and PDF files Use the copier as a high resolution color scanner with EFI Fiery Scan software Use 136 resident fonts 117 Adobe Type 1 PostScript and 19 TrueType plus two Adobe Multiple Master fonts used for font substitution when printing PDF files The Fiery Downloader or any third party La...

Page 12: ...1121 which sends the information to the copier Raster data is supplied to the laser in the copier at full copier rated speeds in order to charge the drum and render the final image on paper One or more high speed DIMMs dual in line memory module on the GA 1121 board hold image data during printing The DIMM configuration is 256MB FIGURE 1 2 GA 1121 functional diagram GA 1121 Board Power supply Extern...

Page 13: ... computers that will use the GA 1121 over the network The User Software CD includes Adobe PostScript Printer Driver Enables users to print to the GA 1121 from Windows and Mac OS computers also supports special GA 1121 and PostScript 3 features PostScript Printer Description file PPD This file is used with the PostScript printer driver that allows the GA 1121 to appear in popular applications Print a...

Page 14: ...other remote destination EFI Job Monitor Windows only Allows users to monitor the print status of jobs sent to the GA 1121 and to track the status of consumable materials on the printer Printer Delete Utility Enables users to find and delete GA 1121 printer drivers from their computers Color management files ColorSync and ICM color management files that enables users to maintain consistent color from...

Page 15: ... WebTools The GA 1121 can support Internet or intranet access with EFI Fiery WebTools which include Status WebLink Installer WebDownloader WebScan and WebSetup For more information on WebTools see the GA 1121 user documentation ...

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Page 17: ...providing status information FIGURE 2 1 GA 1121 Control Panel Activity light The activity light on the GA 1121 Control Panel indicates copier status and provides the following information Activity light status Condition Off Off when the GA 1121 is off Solid green Solid green indicates the copier is ready to receive jobs processing or printing a job or communicating with a remote computer for examp...

Page 18: ...splayed menu item and proceeds to the next screen Use to scroll up the screen to the previous entry in a list or portion of a message When the top of the screen is reached pressing the up arrow displays the bottom of the screen Use to scroll down the screen to the next entry in a list or portion of a message When the bottom of the screen is reached pressing the down arrow displays the top of the s...

Page 19: ...ton moves from the Idle screen to any active runtime screens RIP Print Alert and then to the Functions screen Pressing the Cancel button moves from any active runtime screen to the Functions screen and then to the Idle screen FIGURE 2 2 GA 1121 Control Panel screens RIP Cancel Job Info X3E XXXXXX Print Cancel Job Functions Print Pages Alert Door Open RIP screen Alert screen Print screen Functions ...

Page 20: ...l a job display Cancel Job and press the Cancel button Print status screen Allows you to cancel the job being printed Displays the name of the user who sent the job the number of copies printed so far and the number of copies requested To cancel a job display Cancel Job and press the Cancel button Alert screen Displays a message if an error or other Alert condition arises Pressing the down arrow b...

Page 21: ...ion Prints the current device configuration including information about all current Setup settings calibration profile and the Ethernet address of the GA 1121 board Job Log Prints the log of the last 55 jobs For more information about the job log see the GA 1121 user documentation Control Panel Map Prints a visual overview of the screens that you can access from the Control Panel display This map is...

Page 22: ...y to configure Setup according to the network and user environment See the GA 1121 user documentation for a list of options and detailed descriptions of each Setup option NOTE Setup is required the first time the copier is powered on and after GA 1121 system software is installed You must save changes to Server Network and Printer Setup after installing system software Run Diagnostics When you selec...

Page 23: ... installation see page 3 28 Clear Server Clears all jobs from the GA 1121 queues This option also clears the Job Log all jobs saved on the GA 1121 hard disk drive and the index of all archived jobs Version Info Displays system information for the GA 1121 Shutting down rebooting and restarting the GA 1121 Generally you can leave the GA 1121 and the copier running all the time This section describes...

Page 24: ...conds before powering it back on TO REBOOT THE GA 1121 1 Press the Menu button on the Control Panel to access the Functions menu 2 Use the Down arrow button to scroll to Shut Down Press the Set button 3 Use the Down arrow button to scroll to Reboot System Press the Set button The GA 1121 will reboot Restarting the GA 1121 Restarting the GA 1121 resets the GA 1121 system software but does not reboo...

Page 25: ... 3 11 DIMMs page 3 13 Battery page 3 14 Fans page 3 17 Hard disk drive page 3 18 System software page 3 23 See Figure 3 1 on page 3 2 for an overview of GA 1121 board components Replacement parts are available from your authorized service representative When performing the procedures described in this chapter see Precautions on page viii and Tools you will need on page x The GA 1121 system softwar...

Page 26: ...2 3 4 5 10 9 8 7 6 Key 1 Faceplate 2 Tray 3 GA 1121 board 4 Hard disk drive 5 HDD power cable 6 HDD cable 7 Battery 8 DIMM s 9 CPU assembly 10 Copier interface connector 11 Intake fan 1 12 Intake fan 2 13 Power supply cable 14 Control Panel cable 15 Top cover 11 12 13 14 15 ...

Page 27: ...ry at the factory The GA 1121 connects to the copier via the copier interface connector at the back of the GA 1121 assembly When the entire GA 1121 assembly is installed inside the copier the following connectors are accessible from the faceplate 25 pin parallel port for dongle 10 100BaseT network port 36 pin parallel port for system software installation Following are instructions for accessing r...

Page 28: ...1 Shut down the copier 2 Open the side of the copier so that you can access the GA 1121 assembly For details on opening the copier see the other documentation included with the copier 3 Remove the network cable from the GA 1121 network port see page 3 27 4 Pull the GA 1121 assembly about six inches out of the copier slot 5 Remove the power supply cable from the copier power supply see page 3 7 6 R...

Page 29: ...ure the faceplate to the GA 1121 tray Pull the faceplate away from the tray and set it aside 2 Remove the seven screws that secure the top plate to the GA 1121 tray Lift the top cover off of the assembly tray and set it aside GA 1121 components are now accessible FIGURE 3 2 Screws for faceplate and top cover ...

Page 30: ...ey are intact Faulty ribbon cables are easily overlooked Check the contact point between the cable and the connector to ensure that they have not separated If a ribbon cable is suspect substitute it with a tested cable 3 Make sure that all GA 1121 cables and the DIMM s are properly aligned and well seated on their GA 1121 connectors For connector and DIMM socket locations on the GA 1121 see Figure...

Page 31: ...onnector 1 Power supply cable Copier power supply J918 2 HDD power cable Hard disk drive J911 3 HDD cable Hard disk drive J920 4 CPU fan cable CPU fan J351 5 Control Panel cable Copier J919 6 Intake fan 1 cable Intake fan 1 J353 7 Intake fan 2 cable Intake fan 2 J352 1 2 3 4 5 7 6 Hard disk drive GA 1121 board ...

Page 32: ...921 4 Control Panel cable connector J919 5 BIOS socket U202 6 HDD cable connector J920 7 Battery BT200 8 DIMM socket J48 9 DIMM socket J49 10 HDD power cable connector J911 11 Power supply cable connector J918 12 CPU CPU fan heatsink U1 13 Cable connector for intake fan 1 J353 14 Cable connector for intake fan 2 J352 15 CPU fan cable connector J351 16 Copier interface connector NOTE Connectors and...

Page 33: ...r cable at J911 Power supply cable at J918 Control Panel cable at J919 Intake fan 1 cable at J353 Intake fan 2 cable at J352 4 Remove the hard disk drive as described on page 3 19 5 Remove the 7 screws that secure the board to bottom of the tray 6 Carefully lift the board out of the tray To avoid damage to components on the back of the board first lift the board straight up before lifting it away f...

Page 34: ...s described on page 3 20 3 Replace cables to their connectors on the GA 1121 board HDD cable to J920 HDD power cable to J911 Power supply cable to J918 Control Panel cable to J919 Intake fan 1 cable to J353 Intake fan 2 cable to J352 4 Reassemble the GA 1121 and verify its functionality see the connection verification steps described in Restoring GA 1121 functionality after service on page 3 22 ...

Page 35: ...cooling assembly The CPU cooling assembly consists of two components a heatsink and an air intake fan The CPU fan runs continuously when the copier is on TO REMOVE THE CPU COOLING ASSEMBLY 1 Remove the CPU fan cable from board connector J351 2 Using a Phillips screwdriver remove the four screws that fasten the CPU fan to the CPU heatsink Set aside the screws so that you can replace them later When...

Page 36: ... a pair of needlenose pliers pinch together the fastener ends of each pin accessible through a hole in the bottom of the tray At the same time pull the pin head up to detach the pin from the GA 1121 board FIGURE 3 6 Removing the CPU heatsink 5 Remove the CPU heatsink from the CPU socket Pull pin up Pinch fastener ends together through tray bottom ...

Page 37: ...ke sure not to apply excessive pressure on the board 5 Connect the CPU fan cable to connector J351 6 Reassemble the copier and verify functionality as described in other copier documentation DIMMs There are two DIMM sockets on the GA 1121 board J48 and J49 A DIMM dual in line memory module is held in place by levers at each end of its socket on the GA 1121 board The GA 1121 is configured with eithe...

Page 38: ...ard is located at BT200 To replace it use a 3V manganese dioxide lithium coin cell battery Panasonic CR2032 or equivalent CAUTION There is danger of explosion if the battery is replaced with the incorrect type Replace only with the same type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions ACHTUNG Es besteht Explosionsgefahr wenn die Batterie d...

Page 39: ... the battery on the GA 1121 board socket BT200 see Figure 3 4 on page 3 8 2 Carefully lift up the clip that holds the battery Use caution when lifting up the clip excessive force could cause the clip to lose its tension FIGURE 3 8 GA 1121 battery 3 Pull the battery out of its socket and release the clip 4 To insert a new battery slide the battery into the socket under the clip with the positive si...

Page 40: ... assembly as described on page 3 4 and page 3 5 2 If you are removing intake fan 1 remove the fan cable from board connector J353 3 If you are removing intake fan 2 remove the fan cable from board connector J352 4 Remove the two screws that secure the fan to the GA 1121 tray be sure to hold the nuts on the inside of the corner mounting 5 Lift the fan out of the tray 1 2 3 4 Key 1 Intake fan 1 2 In...

Page 41: ...nts Instructions for installing system software are provided to service technicians in a separate kit and also are included in this guide If you are replacing the HDD you need The appropriate System Software CD The latest version of user software for networked computers that will be printing to the GA 1121 Proper handling Handle the hard disk drive with care Use proper ESD practices when grounding...

Page 42: ...Configuration page records the customer s current Setup configuration If you are installing a new drive you will need to reinstall system software The Setup configuration will be reset to the default configuration when the HDD is replaced Font List details the fonts that are resident on the GA 1121 HDD The installed fonts will need to be reinstalled when the HDD is replaced 2 Remove and open the GA 11...

Page 43: ... with care and place it in an antistatic bag Do not touch the drive with magnetic objects such as magnetic screwdrivers Do not place items near the hard disk drive that are sensitive to magnets such as credit cards and employee ID cards See Proper handling on page 3 18 Hard disk drive stand offs Hard disk drive ...

Page 44: ...page 3 22 7 If the HDD is a replacement install system software as described on page 3 23 Replacing the GA 1121 assembly Use the procedure below to reinstall the GA 1121 assembly in the copier after service TO REPLACE THE GA 1121 ASSEMBLY 1 Shut down the copier 2 Open the side of the copier For details on opening the copier see the other documentation included with the copier 3 Place the GA 1121 a...

Page 45: ... the GA 1121 assembly that you loosened during inspection or service 2 Reinstall the GA 1121 assembly in the copier as described on page 3 21 3 Before you leave the customer site verify GA 1121 operation as outlined below FIGURE 3 11 GA 1121 connection verification steps Check the Setup options See the GA 1121 user documentation Connect the GA 1121 to the network See the GA 1121 user documentation ...

Page 46: ... Fonts Installing system software deletes all fonts that the customer has installed on the GA 1121 Only resident fonts will be restored during system software installation Fiery Downloader can be used to reinstall any additional fonts the customer may have downloaded To determine which additional fonts were downloaded to the GA 1121 print the Font List before you format the HDD and again after you...

Page 47: ...t ECP mode is not supported at all If ECP is not supported you can either install an add in board not provided use a different PC or opt for a much slower installation using Compatibility Mode In addition to accessing the BIOS setting up the PC also requires certain port and printer settings in Windows 9x Me Before you begin installing system software follow the procedure for setting up the PC TO ...

Page 48: ... from the Manufacturers list and click Next 7 Select LPT 1 Printer Port from the list of available ports and click Next 8 Accept the default printer name In response to the question Do you want your Windows based programs to use this printers as the default printer select No Then click Next 9 In response to the question Would you like to print a test page select No Then click Finish The generic pr...

Page 49: ... the parallel Port Mode to ECP Compatibility mode will work but the installation will take much longer 12 Click Spool Settings Specify settings as described below and then click OK Select Spool print jobs so program finishes printing faster and then select Start printing after first page is spooled Selecting these options ensures no disruption from a parallel port timeout If the option is available ...

Page 50: ...are resident on the GA 1121 Along with the fonts that are provided on the System Software CD the customer may have installed additional fonts that will be deleted when system software is installed 3 Power off the copier and the PC before attaching any cables 4 Connect an IEEE 1284 cable to the LPT1 port on your PC generally a 25 pin D type connector and to the 36 pin parallel connector on the GA 1...

Page 51: ... DOS prompt type the following command copy Boot efi lpt1 b Do not press the Enter key yet Boot efi refers to the boot file on the System Software CD and b specifies the binary option not ASCII Make sure to spell the filename correctly and include the file extension 5 Power on the copier As soon as the activity light on the Control Panel lights up press the Enter key on the PC NOTE If the Enter key is...

Page 52: ...ol Panel press the Set button The Config Mode screen appears 11 Select the Resume Boot option and press the Set button Once the system boots up the language screen will appear on the Control Panel 12 Select the language you want to use 13 At the Setup screen select Run Setup and press the Set button Reenter the customer s settings from the Configuration page that you printed earlier Enter settings ...

Page 53: ...121 printing system This chapter does not attempt to provide troubleshooting information for attached computers such as PCs or Mac OS computers for print engines or for networks You should refer problems in these areas to the appropriate service departments and network administrators When performing the service procedures described in this chapter follow the precautions listed on page viii The ter...

Page 54: ...ctioning no unauthorized software or hardware is installed on the GA 1121 and there are no problems with a particular print job or application For problems that persist after you have verified the external and internal connections this section describes how to inspect the system This section includes the following Checking external connections on page 4 3 Checking internal connections on page 4 4 I...

Page 55: ...ter All external cables are plugged into the proper external connectors on the GA 1121 faceplate see Figure 4 2 The power cable from the GA 1121 is attached to the printer power supply The top LED next to the network port is lit to indicate network connectivity The Control Panel cable is attached to the GA 1121 Control Panel FIGURE 4 2 External connectors on the GA 1121 If all the connections are ...

Page 56: ... touch any components inside the GA 1121 attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the GA 1121 3 Inspect the inside of the GA 1121 Make sure no unwanted objects have been dropped inside the GA 1121 Look for cables that are obviously loose Reseat each connector firmly Make sure each connector is properly aligned with its mati...

Page 57: ...E 4 1 Verifying the system Conditions to verify Part and page references When problem occurs verify that Main power switch on copier is on Power cable from the copier is attached to the correct connector on the GA 1121 board Power cable from the copier is connected properly to the power outlet GA 1121 assembly is well seated connected properly to the copier Network link activity LED on RJ 45 conne...

Page 58: ... positioned not backwards installed in the correct connector and appears undamaged Each DIMM is well seated and installed in the correct slot Battery is installed GA 1121 board page 3 8 Each DIMM is well seated and installed in the correct slot DIMM connectors are not oxidized DIMM for GA 1121 page 3 13 The CPU cooling assembly is Properly positioned CPU fan is not upside down Firmly attached to t...

Page 59: ...ached to the correct connector on the GA 1121 board Undamaged Hard disk drive HDD page 3 17 Each cable required Is present Is installed in the correct connector Is well seated Appears undamaged including connectors Control Panel cable page 3 7 HDD cable page 3 7 HDD power cable page 3 7 Power supply cable page 3 7 XREF TABLE 4 1 Verifying the system Conditions to verify Part and page references ...

Page 60: ...and then check Figure 4 3 on page 4 8 for the possible problems and suggested actions FIGURE 4 3 Normal startup sequence Diagnostics in progress Diagnostics passed System booting Please wait Please wait Info Server Name Press any key to enter config mode System software on the HDD completes startup process Diagnostic code on the HDD tests areas on the GA 1121 board Error report is displayed if one...

Page 61: ...blem persists verify the DIMM connection Test the DIMM by rebooting with the DIMM installed in the other socket If the problem still persists replace the DIMM 4 If the problem persists replace the GA 1121 board see page 3 8 Control Panel activity light is lit but no text appears One of the following Cable connection between GA 1121 and the Control Panel is faulty Control Panel interface is faulty ...

Page 62: ...ng after first page is spooled is selected in printer Properties on the PC Installation failed Checksum error File from System Software CD has been transferred in the wrong format Make sure b appears in the MS DOS command line for copying the file in binary format see page 3 27 Installation failed Write failed One of the following Problem with the connection between the GA 1121 and PC HDD error 1 ...

Page 63: ...sing or incorrectly placed printer description files System software may be corrupted Also see the GA 1121 user documentation for additional information Unable to connect to the network or top network LED is not lit One of the following Network cable or connection is faulty Network is faulty System software is corrupted Ethernet interface on the GA 1121 board is faulty 1 Have the network administra...

Page 64: ...stScript or application error System software is corrupted 1 Cancel the GA 1121 print job 2 If this fails to clear the problem reboot the GA 1121 3 If the problem persists select Clear Server from the menu on the Control Panel see page 2 7 4 Set Print Cover Page to Yes and re send the problem job The Cover Page will indicate PS Error You can also double click the problem job in the Command WorkSta...

Page 65: ...ome other color A faulty connection between the GA 1121 and the printer 1 Check again that the GA 1121 assembly is well seated and connected properly to the copier 2 Reboot the GA 1121 If the user can print the GA 1121 Test Page but cannot print a job from a computer on the network make sure the network administrator has Checked all components of the network including cables connectors terminators...

Page 66: ...RUN VIDEO DIAGNOSTICS 1 At the GA 1121 Idle screen press the Menu key to view the Functions menu 2 Select Run Diagnostics and then Video Diagnostics 3 Press the Set key to start the diagnostics 4 If Video Diags passed appears press the Menu key to return to the Functions menu 5 If Video Diags failed appears try the following actions Check that the GA 1121 assembly is well seated and connected prop...

Page 67: ...ce the E mail polling interval To find out the length of the polling interval in minutes look up the Polling Interval under Email Services on the current Configuration Page 5 Print the Email Log to verify that the E mail internal transmission and reception was successful To print the Email Log see Functions screen on page 2 5 The Email Log should report Transmission succeeded and Reception succeeded...

Page 68: ... the job 4 Examine the quality of the Test Page from the copier If the Test Page prints you know that the GA 1121 print engine is functional and that the connection between the GA 1121 and the printer is good If the Test Page does not print refer to the suggested actions for this problem in Table 4 2 on page 4 9 When you examine the Test Page keep in mind that All color patches should be visible e...

Page 69: ...scription of GA 1121 user software is provided in the GA 1121 user documentation For optimal GA 1121 performance current versions of the user software should be maintained on every network computer that might print to the GA 1121 Safety and emissions compliance The GA 1121 has been certified to meet or surpass the following government standards Safety approvals EMC approvals UL 60950 2000 FCC Class...

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Page 71: ...nostics Ethernet address 4 11 Run Diagnostics option 2 6 Test E mail 4 14 DIMMs banks 3 13 configurations 1 2 3 13 removal and replacement 3 14 disk space 3 24 down arrow key 2 2 E ECP mode 3 24 EFI Job Monitor 1 4 E mail Log option 2 5 E mail printing testing 4 14 EMC approvals A 1 enter key 2 2 EPS files printing 1 3 error light 2 1 errors check power cable 4 12 ESD electrostatic discharge safety ...

Page 72: ...ii P PostScript files printing 1 3 precautions viii Print Control Panel Map option 2 5 Print Font List option 2 5 printing 2 1 color server Test Page 2 5 configuration page 2 5 Control Panel Map 2 5 E mail Log 2 5 font list 2 5 Job Log 2 5 pages 2 5 Print Pages option 2 5 R Reboot Server option 2 5 2 6 Resume Printing option 2 6 ribbon cables checking connections 3 6 right arrow key 2 2 RipChips 1 2...

Page 73: ...I 3 Index U up arrow key 2 2 user software A 1 User Software CD 1 3 User Software contents 1 3 V Video Diagnostics 2 6 W WebTools 1 5 ...

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