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If you need further assistance
If you need further assistance
If you have followed the recommendations in this section
and are still having problems, you may need additional
technical assistance. This section contains the steps to take
to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating
system or the program you are using, it is important to
investigate other sources of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
❖
If your hardware device is not working, consult the user
manual that came with the device for troubleshooting
tips.
❖
If the problem occurs while you are running a program,
consult the program’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.
For the number of a Toshiba dealer near you, see “Toshiba
voice contact” in this section.
Contacting Toshiba
If you still need help and suspect that the problem is
computer-related, Toshiba offers a variety of resources to
help you.
Toshiba’s Technical Support Web site
In Canada, please visit www.toshiba.ca/support.
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖
Your computer’s and port replicator’s serial numbers
❖
The computer and any optional devices related to the
problem
❖
Backup copies of your Windows
®
operating system and
all other preloaded software on your choice of media
