Toshiba IDM5060, Installation Instructions Manual

Page 1: ...IP Telephone Installation Title Page Effective July 1 2017 all Telecom product ordering maintenance warranty and support obligations have been transferred to Mitel Networks Inc February 2015 ...

Page 2: ... not be liable for any commercial losses loss of revenues or profits loss of goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF A...

Page 3: ...ns made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important i...

Page 4: ...e 911 Warning The IPedge and VIPedge system must have a constant source of electricity and network connection availability to function In the event of a power failure or network availability outage the VIPedge system s SIP service will be disabled The user understands that in the event of a power or network outage the IPedge and VIPedge systems will not support 911 emergency services and further t...

Page 5: ...d means ninety 90 days from the earlier of the date a You purchase the license for the Software or b the Software is Delivered to You Delivered means a for Software provided to You that is stored on CD ROM DVD portable memory stick or device flash drive or on any other portable hard media device Media from the date on which the Media on which the Software is stored is delivered to You and b for So...

Page 6: ...ftware or Documentation irrespective of whether any of the foregoing is registered or unregistered You must reproduce all copyright notices on any copy of the Software and Documentation The Software and Documentation is copyrighted by Mitel Networks Corporation or reprinted with authorization from third parties including Toshiba 2007 2017 All rights reserved and any such rights in copyrighted mate...

Page 7: ...he above limited warranty 6 3 The limited Software warranties provided to You under this Agreement shall become void if one of the following occurs a the Software is not used properly in accordance with the Documentation or is otherwise abused damaged or negligently serviced or maintained by anyone other than Mitel b maintenance is performed on the Software by anyone not authorized by Mitel c the ...

Page 8: ...t subject to the requirements of FAR 52 227 19 Commercial Computer Software Restricted Rights June 1987 or DFAR 227 7202 3 Rights in commercial computer software or commercial computer software documentation effective 6 30 95 For uses with the U S Government the Contractor Manufacturer is Mitel Networks Inc 1146 N Alma School Road Mesa Arizona 85201 11 0 Technical Support 11 1 For technical suppor...

Page 9: ...E INSTALLATION 1 9 ADM Installation procedure 1 9 INITIAL START UP 1 11 CONNECTING 1 12 IPedge 1 12 VIPedge 1 12 END USER REFERENCE GUIDE 1 13 Backlight Options 1 13 Change Backlight Settings all except IP5131 1 13 Change IP5131 Backlight Settings 1 13 Brightness Control 1 13 LCD Contrast Adjustments 1 14 Mic Mute Key 1 14 RESET IPT TO DEFAULT 1 15 Four Line Phones 1 15 Nine Line Phones 1 15 CARBO...

Page 10: ...2 Edit a Station 2 2 Change a Prime DN 2 2 Delete a Station 2 2 Create a Range of DNs 2 2 Export Data 2 2 Import Data 2 2 IPedge Net Station 2 2 Survivable Station 2 2 Station Assignment 2 3 PREFERENCE 2 3 Prime DN 2 3 Station Type 2 3 Name to Display 2 3 Network Calling Number 2 3 Station SpDial Bins 2 3 Set System Speed Dial 2 3 VM MW Center Port 2 3 System Call Forward 2 4 Create New Mailbox 2 ...

Page 11: ...r Registration 2 8 Station Connecting Equipment 2 8 Calling Name Type 2 8 Specified Caller ID 2 8 System Speed Dial Supplement 2 8 SIP Inband Mode 2 8 SIP Channel Number 2 8 SUPPORTING ASSIGNMENTS 2 9 FLEXIBLE FEATURE ACCESS CODES 2 9 DSS 2 9 KEY ASSIGNMENTS 2 9 Copy Icon 2 9 Timer 2 9 Ring Down 2 10 IPT Data 2 10 Station IP Address Type 2 10 Station IP Address 2 10 Auto Assign Station ID 2 10 Sta...

Page 12: ...T Installation Manual July 2014 Base UDP Port for IP Telephone Media Channel 2 12 Group 2 12 EMPA 2 12 Phantom DN Locator 2 12 SYSTEM PORT NOTES 2 12 Chapter 3 IPT Initialization Reset and Auto Registration ...

Page 13: ...nning station wire near devices that generate electrical noise such as neon or fluorescent light fixtures CAUTION Do not use cleansers that contain benzene paint thinner alcohol or other solvents on the telephone s rubber feet The color of the rubber may transfer to the desk or mounting surface Important When installing the handset cord ensure that it is plugged into the Handset connector If the h...

Page 14: ...erating temperature ranges Storage 20 60 C 4 140 F 20 80 non condensing humidity Operation 0 40 C 32 104 F 20 80 non condensing humidity Type Part Number Description Telephones IP5122 SD IP5622 SD 4 Line LCD with backlight 10 Programmable keys IP5022 SD IP5522 SD 4 Line LCD without backlight 10 Programmable keys IP5122 SDC 4 Line LCD with backlight 10 Programmable keys and CO Line circuit option I...

Page 15: ...are a total of six different angles of tilt available When wall mounted there are two angles available Refer to the figures below and the installation section for more detail Table 1 1 IP5000 Series Telephones and ADMs Physical Dimensions Device Width Depth Without Tilt IP5000 series telephones 10 16 in 258 mm 6 10 in 155 mm IDM5060 10 16 in 258 mm KM5020 LM5110 3 54 in 90 mm Width Depth 1 in 25 m...

Page 16: ...IP5000 Series Telephone Tilt Angles 1 4 IPT Installation Manual Feb 2015 Figure 1 1 IP5000 Series Desk top Tilt Angle With Tilt Stand Extension Figure 1 2 IP5000 Series Wall Mount Angles Tilt Stand Extension 0 no Tilt 20 Tilt ...

Page 17: ...series IPT or PoE switch In some situations the IP5000 cannot start without this short interval IP5000 series telephones equipped with an ADM may require a local power supply if the PoE switch cannot provide sufficient power for both the phone and the ADM Refer to Table 1 3 on Page 1 8 of this chapter for power requirements CAUTION As above when powering up by AC power adapter you must leave the a...

Page 18: ...s on the IP5000 series telephones are identified with icons The connector icons and their meaning are shown below Icon Function Add On Module ADM Cable Connector AC Power Adapter 12 VDC Input Handset Cord Headset Cord External Speaker Control Box BESCB1A connection IP Network Connection PC Connection CO Line Connection model IP5122 SDC only DC IN 12V ...

Page 19: ...5 1 7 Figure 1 3 IP5000 series Telephone Connectors LAN Cable LAN Connection from internal switch optional Handset Local Power Headset ACO Line SDC Station only The IP5000 series telephones include the special long tail handset cords required to fit the tilt bases ADM cable External Speaker Cord Cord ...

Page 20: ... 0 IP5xx IDM5060 3 10 3 0 21 8 6 018 0 IP5xx IDM5060 2 9 4 0 20 7 8 0 16 0 IP5xx IDM5060 1 8 4 0 18 7 0 0 15 0 IP5xx LM5110 2 10 3 0 21 8 6 0 18 0 IP5xx LM5110 1 9 4 0 20 7 8 0 16 0 IP5xx KM5020 2 8 9 0 19 7 4 0 15 0 IP5xx KM5020 1 8 2 0 17 6 8 0 14 0 1 Power ratings are only telephone and option modules consumption The values do not include LAN cable power loss and apply to PoE not local power su...

Page 21: ...rm a single unit The ADM and telephones tilt independently CAUTION Unplug the LAN cable and power cable if equipped from the IP5000 series telephone before attaching the ADM Plugging the ADM cable in while the IP5000 series telephone is powered will damage the telephone ADM or both ADM Installation procedure 1 Unplug the LAN cable from the telephone If equipped with a local power adapter unplug th...

Page 22: ...nector Refer to Figure 1 4 4 Plug in the IP5000 series telephone power cord if using a local power supply Plug in the LAN cable Figure 1 4 IP5000 Series ADM Connection IP5000 series Telephone ADM ADM ADM connection bracket ADM cable ADM cable is routed under the clips Allow equal service loops on both ends to allow telephone and ADM angle adjustment IN OUT IN Service loops ...

Page 23: ...mpt to connect to the IPedge system The start up sequence indicators are described below 1 All of the Feature Buttons FB will light green 2 Next all of the FBs will go out 3 The FBs will light red in sequence one row at a time from the bottom of the telephone until all of the FBs are lit 4 The FB will all light green then go out 5 The telephone status will be displayed on the LCD ...

Page 24: ... IPT will initialize and look for an IPedge system If there are more than one IPedge system on the net the IPT will try each server until it connects 5 When the IPT connects to an IPedge server it will ask for the DN of the station 6 If the DN you enter is not in the IPedge database the IPT will look for another IPedge server The IPT display will not change during this process 7 If the DN you ente...

Page 25: ...s to 30 300 seconds 7 Press Hold to save the settings Change IP5131 Backlight Settings 1 Press Hold 3 6 9 simultaneously 2 Press the Others soft button 3 Use the Soft Keys to select BL Mode 4 Press a softkey to select Always Off Always On On Demand 5 Press the Set softkey then press it again 6 Press the BL Timer softkey 7 Use the dial pad to enter a value 1 10 seconds to 30 300 seconds 8 Press the...

Page 26: ... increase contrast 3 Press Contrast key to decrease contrast 4 Lift the handset off hook on hook to save settings Note Holding the softkey does not continue to change the setting The softkey must be pressed for each step of contrast change Mic Mute Key The Mute key on the IP5000 series telephones mutes not only the microphone but also the handset microphone as well The MIC key on the telephones to...

Page 27: ...onnection for this initialization procedure it only needs power 2 Ensure that the handset is on hook 3 Press Hold 3 6 9 simultaneously 4 Press Vol s then press Hold 5 Press FB1 FB2 FB3 FB4 6 Press Hold 7 Press Hold 8 Lift the handset then place it back on hook The IPT will initialize then start in default mode Nine Line Phones 1 Plug the IPT into a LAN or plug in a power adapter The IPT does not n...

Page 28: ...ange the telephone handset headset setting from Auto to Carbon 1 Press 3 6 9 Hold simultaneously 2 Press 0 3 Press FB6 to toggle Handset On Off Press FB11 to toggle Headset On Off FB LED On CARBON FB LED Off AUTO default 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode To change the headset transmit sensitivity level to Low or Normal Four Line Display Phones 1 Pre...

Page 29: ...s or LCR access code to dial out through the IP network on the Los Angeles office trunks However an emergency call made from the New York station using a trunk access or LCR code would go to a Los Angeles area emergency call center If the New York station user selects the local CO line button the call will go through the local N Y central office to a local emergency call center Also if the link to...

Page 30: ...ctors that meet UL 497A must be installed on the analog CO line connected to IP5122 SDC stations The protectors must be properly connected to an earth ground WARNING Avoid using an IP5122 SDC connected to a CO Line during a thunderstorm There is a slight chance of electric shock from lightning Toshiba recommends disconnecting the CO Line cord from the IP5122 SDC when lighting is forecast Figure 1 ...

Page 31: ...d to the CO Line i e Two IP5122 SDCs and one FAX 3 REN must not exceed the specification from the PSTN CO IPT Initialization The IP5122 SDC has a fourth initialization option FB04 ACO Default 1 Place the telephone in Programming Mode Press 3 6 9 Hold simultaneously 2 Press Vol s then press Hold 3 Press FB04 FB04 ON Revert to factory default ACO settings FB04 OFF Use the saved ACO settings Features...

Page 32: ...and IPT operation are set by programming from the station 1 Press 3 6 9 Hold simultaneously 2 Press then press Hold Table 1 4 IP5122 SDC Functions in Analog CO Line Operation Feature Operation Handset Headset Functions for both IPT and Analog CO operation Handset mute Not supported Off Hook Dialing Functions for both IPT and Analog CO operation Hands free Not supported in analog CO mode The speake...

Page 33: ...l using FB1 FB2 and FB3 as shown in the table below 4 Press Hold again Headset Transmit Levels Transmit Level FB1 FB2 FB3 IPT Level ACO Level Max louder OFF OFF OFF 12 dB 8 dB ON OFF OFF 8 dB 8 dB OFF ON OFF 4 dB 4 dB Default ON ON OFF 0 dB 0 dB OFF OFF ON 4 dB 4 dB ON OFF ON 8 dB 7 dB OFF ON ON 12 dB 7 dB Min softer ON ON ON 16 dB 7 dB ...

Page 34: ...rnal amplifier It can be used to power a paging speaker an amplified talk back speaker or Loud Ringer for a telephone There are two options utilizing an BESCB1A Telephone External Ringer Telephone External Speaker System hardware requirements vary depending on the BESCB1A option selected See the following installation procedures for the hardware requirements for each option Figure 1 7 BESCB1A Fron...

Page 35: ... has been manually answered from the electronic or digital telephone This turn off feature prevents audio feedback problems External Speaker Specifications The Output from the BESCB1A is wired to a customer supplied External Speaker The Speaker should be capable of handling three watts or more The output can be connected to a high or low impedance speaker The speaker impedance and power available ...

Page 36: ...e with two wood screws included to wall 3 Connect the wiring the cables to the BESCB1A terminals 4 Route the wires through the cabinet slot at the bottom Secure the wires to the BESCB1A base with the provided cable tie 5 Connect the DC Adapter cable Do not plug the Adaptor into the AC power connector until the BESCB1A cover has been replaced 6 Attach the DC cable to the tab on the BESCB1A with one...

Page 37: ...EXTERNAL SPEAKER RINGER AMPLIFIER BESCB1A Wall Mount and Wiring the BESCB1A IPT Installation Manual Feb 2015 1 25 Figure 1 9 BESCB1A Rear View Mounting Screw Hole Mounting Screw Hole ...

Page 38: ...re 1 10 BESCB1A Circuit Board Telephone to External Speaker Connection The HESC1A 65 cable is used to connect the BESCB1A to the telephone This cable is used to connect the telephone to the BESCB1A as a Telephone External Ringer The cable is not included in the BESCB1A it must be ordered separately Volume Control DC Power In ...

Page 39: ... Talkback To DKT IPT To IOU No Talkback To MDFB 8 16 ohm To External Speaker 2K 10K ohm DKT IPT IOU See Note Some BESCB1A units were shipped with silk screen marks showing the DKT IPT connections on terminals 3 5 and 7 instead of 3 4 and 5 as shown above If you have one of these units connect to the HESC1A 65 cable as shown on the unit 3 5 L2 and 7 Note Refer to Figure 1 13 for Wiring connections ...

Page 40: ...12 Telephone External Ringer Figure 1 13 External Ringer Wiring Diagram LAN BESCB External AC Adapter Speaker External Ringer IP5000 series Telephone 1 2 3 4 5 6 7 8 9 10 11 8 16 ohm 2K 10K ohm 1 2 3 4 5 6 GN Y BL R BK W L2 to Red L2 to Yellow to Green HESC1A 65 Cable to the speaker DKT IPT IOU Low impedance speaker use High impedance speaker use Jacketed Twisted Pair 14 24 AWG Note Refer to Figur...

Page 41: ...umber of licenses allows the administrator to create a user pool of DNs for certain survivability purposes The administrator must consider that more stations can be assigned than can register with the system Note Toshiba recommends that the number of stations assigned does not exceed the number of licenses VIPedge Licenses Each telephone on the VIPedge solution require a V BIZ STD or V BIZ STD TF ...

Page 42: ...entered into the IPedge VIPedge system IPedge Net Station Check mark the Select IPedge Net Station box if applicable This will send the IPedge network DN information for this station to the other nodes IPedge Net is supported on IPedge systems only Survivable Station This reature applies to R1 2 and later IPedge systems survivability is an inherent property of VIPedge Table 3 Station Assignment Ex...

Page 43: ... only ACD Announce Required for ACD announcements SIP VM IPedge Messaging Name to Display The name that will display on this telephone when idle and display on the calling and called stations during intercom calls Network Calling Number Enter the CLID telephone number that should be sent for this station when making external calls through the IPedge Net network 32 digits max When this station make...

Page 44: ... Note Click on Show advanced configuration to show all parameters COS Day 1 Class of Service for Day 1 mode Value 1 32 default 1 COS Day 2 Class of Service for Day 2 mode Value 1 32 default 1 COS Night Class of Service for Night mode Value 1 32 default 1 Note Refer to System feature Day Night Service DRL Day 1 Destination Restriction Level for Day 1 mode Value 1 16 default 1 DRL Day 2 Destination ...

Page 45: ...o on ISDAN lines 2 The IPedge Net network does not support 3 1 kHz data and speech all standard telephone equipment must be set to Speech if making calls calls on IPedge Net Possible values Audio Default or Speech Display DN This number will display on the LCD of telephones when calling or when called by this station or VM port If this station is a member of a Hunt Group that has a Pilot Number an...

Page 46: ...its light ON then press Hold again and go off and on hook Disable If you do not want your telephone to beep when you are on an existing call Enable default or Disable The beep tone can be two beeps or continuous as set in Station Station Assignment Preference Show advanced configuration Call Waiting Tone Dial Directory Enable The telephone User Name will appear in the large display telephone Direc...

Page 47: ...on other stations by dialing the other station number plus 7 8 or 9 or by pressing the Msg key Disable This station can not activate station to station message waiting on other stations by dialing the station number plus 7 8 9 or by pressing the Msg key This parameter does not apply to Voice Mail ports they use the special Message Waiting access codes Enabled or Disabled default Enabled Tenant Num...

Page 48: ...If disabled this DN cannot be logged out remotely and log into another IPT SoftIPT If enabled this DN can be logged out remotely and logged into another IPT SoftIPT station This parameter enables and disables IP User Mobility Station Connecting Equipment Not Applicable Calling Name Type Not Applicable Specified Caller ID Enable Station Name is displayed after answered to Internal call Disable Stat...

Page 49: ...tems for purposes of survivability The administrator must consider the following when stations are created in excess of available licences stations attempting to register with the system may be denied based on the number of available licenses DSS An IPT can support up to three DSS units up to the system maximum Enter 000000 six zeroes as the Equipment Number for each DSS you are assigning to this ...

Page 50: ...es in Station Station Assignment IPT Data tab Auto Assign Station ID this parameter Enabling System System IP Data Automatic Assignment of Station ID is equal to using permitted in Station Station Assignment IPT Data tab Auto Assign Station ID Disabling in System System IP Data Automatic Assignment of Station ID is equal to using Not Permitted in Station Station Assignment IPT Data tab Auto Assign...

Page 51: ...inal You can use A Z a z and 0 9 up to 64 characters It doesn t have to be unique in the system Toshiba recommends using a password for every SIP terminal to help prevent unauthorized users connecting to the system Connection to Media Relay Server Set the connection mode to the Media Relay Server during port forwarding NAT Either Auto default or Manual For the IPT Data connection to use the Media ...

Page 52: ...up Use this tab to assign this DN to a Call Pickup Group or Paging Group SIP stations can not be a member of a Paging Group EMPA This tab is used to assign the Phone Display Language and the EMPA Language Phantom DN Locator To display a list of Phantom DNs select Station Phantom DN To display a list of the DNs a PhDN is assigned to select Station Phantom DN Click on the PhDN then click on the Loca...

Page 53: ...he telephone unplug the telephone then plug it in When the IPT starts it comes up in Initial Mode In this mode it will contact the VIPedge center and look for its serial number If the serial number is found it will prompt for the Directory Number DN When a correct DN is entered the telephone will register to the VIPedge server If the serial number is not found it looks for IPedge systems When the ...

Page 54: ...e initialize the IPT starts looking for an IPedge server When an IPedge server is found the IPT will prompt you for a DN Enter the DN then press the Enter softkey If that DN is found on the IPedge server database the IPT will initialize Getting Server Address Getting Server Address Serial not register Set to onpremise mode And restart IP Address Setting Enter DN Enter Bksp Cncl Enter DN 2101 Enter...

Page 55: ...e server The Server Not Found and Make Busy displays are status displays not error messages When the IPT registers with the IPedge server the phone connects in Make Busy mode then changes to ready If you see any of these displays do not touch the IP telephone The process will finish without intervention If the IP telephone is unable to locate a server to register on the screen will display IP Addr...

Page 56: ...hone to find then register to a server In rare cases it may be necessary to manually set the server IP address in the telephone If the telephone does not automatically register contact your network administrator or Toshiba s Technical Support department ...

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