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Chapter 6
If Something Goes
Wrong
This chapter describes problems that may occur while the server is in use and suggests
solutions. If you need to contact Toshiba for assistance, see
Toshiba Technical Support
on page 253 for more information.
Identifying the problem
The Toshiba Magnia 3310/3310R server is designed with redundant features to allow it to
remain in service in the event of certain common failure conditions occur. Therefore,
unless a critical fault has occurred, it should not be necessary to turn off the server
during maintenance.
1
If a critical fault condition exists or you are disconnecting peripheral devices
connected to the server, shut down the operating system and power off the server
and peripherals. Otherwise, keep the server online during maintenance.
2
If you have an EPS-R model server, make sure that the actual number of EPS-R
units is correct. For more information, see
Power supply units
on page 103.
3
Make certain that the server and monitor power cords are properly connected to
grounded AC outlets.
4
Check that the keyboard and the monitor are properly connected to the server.
HINT: To isolate a failure, it may be necessary to disconnect all peripheral devices
connected to the server, except the keyboard and the monitor.
Do not disconnect server cables and/or any connected peripheral devices while
the server is on. Disconnecting these cables and/or devices while the server is on
can cause irreparable damage to the server and peripherals.
Summary of Contents for Magnia 3310
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