123
If you have problems
Troubleshooting
Troubleshooting
If you experience any of the following problems while using the
gigabeat
®
, check the following table for the possible cause before
requesting service.
Problem
Cause
Solution
Reference
The gigabeat
®
will
not turn on.
Buttons do not
work.
There is
insufficient
power remaining
in the built-in
battery.
Connect to the
computer using
the USB cable
and charge the
built-in battery.
Built-in
Battery/Connecting
to a computer” on
page 22
The gigabeat
®
is
in HOLD mode.
Reset the HOLD
switch to cancel
HOLD mode.
gigabeat® On and
Off” on page 20
The gigabeat
®
is
connected to a
computer.
You cannot use
the gigabeat
®
controls while it
is connected to a
computer.
the gigabeat® from
the computer” on
page 24
The battery quickly
runs low after
being charged.
The built-in
battery has
failed.
Contact Toshiba
Customer
Service.
The gigabeat
®
will
not play music.
There are no
music files on the
gigabeat
®
.
Transfer some
music files to the
gigabeat
®
using
Windows
Media
®
Player
11 or 10.
audio files on your
computer to the
gigabeat®” on
page 29
There is no sound.
The earbuds are
not connected
properly.
Check the
connection
between the
earbuds and
gigabeat
®
.
or
“Selecting tracks by
album” on page 41
The volume is set
to the minimum.
Adjust the
volume.