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If Something Goes Wrong
Resolving a hardware conflict
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The Help and Support window appears.
2
Then do one or both of the following:
❖
In the search field, type the topic of the problem with
which you need help and follow the on-screen
instructions.
❖
Click a problem about which you would like help from
the listings and follow the on-screen instructions.
You can connect to Support Online by clicking
Support
from
the menu.
Resolving a hardware conflict
If you receive an error message telling you there is a device
driver conflict or a general hardware problem, try using
Windows
®
Help and Support to troubleshoot the problem
first.
For help on hardware conflicts:
1
Click Start, then click
Help and Support
.
2
Click the
Hardware
link in the window’s left pane.
A list of category links appear.
3
Click the
Fixing a hardware problem
.
4
Choose from specific topics and follow the steps.
If there is still a problem, the operating system should display
a message that explains what the conflict is.
A plan of action
The smooth operation of the system depends on the
interaction of all devices, programs, and features. If the
system or one of its attached devices is not working,
resolving the problem can be time-consuming and frustrating.