2.2 Troubleshooting Flowchart
2 Troubleshooting Procedures
If the diagnostics program cannot detect an error, the problem may be intermittent. The Test
program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), then perform the appropriate
troubleshooting procedures as follows:
1.
If an error is detected on the system test, memory test, display test, CD-ROM/DVD-
ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth
/IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.
2.
If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting
Procedures in Section 2.5.
3.
If an error is detected on the hard disk test, perform the HDD Troubleshooting
Procedures in Section 2.6.
4.
If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key
display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures
in Section 2.7.
5.
If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad
Troubleshooting Procedures in Section 2.8.
6.
If an error is detected on the display test, perform the Display Troubleshooting
Procedures in Section 2.9.
7.
If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk
Drive Troubleshooting Procedures in Section 2.10.
8.
If an error is detected on the modem test, perform the Modem Troubleshooting
Procedures in Section 2.11.
9.
If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures
in Section 2.12.
10.
If an error is detected on the wireless LAN test, perform the Wireless LAN
Troubleshooting Procedures in Section 2.13.
11.
If an error is detected on the bluetooth test, perform the bluetooth Troubleshooting
Procedures in Section 2.14.
12.
If an error is detected on the sound test, perform the Sound Troubleshooting
Procedures in Section 2.15.
2-6 [CONFIDENTIAL]
QOSMIO G20 Maintenance Manual (960-511)
Summary of Contents for QOSMIO G20 Series
Page 10: ...x CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 11: ...Chapter 1 Hardware Overview CONFIDENTIAL ...
Page 12: ...1 Hardware Overview 1 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 38: ...1 9 AC Adapter 1 Hardware Overview 1 24 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 39: ...Chapter 2 Troubleshooting Procedures CONFIDENTIAL ...
Page 40: ...2 2 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 44: ...2 vi CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 113: ...Chapter 3 Tests and Diagnostics CONFIDENTIAL ...
Page 114: ...3 Tests and Diagnostics 3 3 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 223: ...3 Tests and Diagnostics 3 32 SETUP QOSMIO G20 Maintenance Manual 960 511 CONFIDENTIAL 3 105 ...
Page 236: ...3 32 SETUP 3 Tests and Diagnostics 3 118 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 237: ...Chapter 4 Replacement Procedures CONFIDENTIAL ...
Page 238: ...4 Replacement Procedures 4 4 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 331: ...Appendices CONFIDENTIAL ...
Page 332: ...App ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 347: ...Appendix A Handling the LCD Module A 6 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 354: ...Appendix B Board Layout B 4 SD board QOSMIO G20 Maintenance Manual 960 511 CONFIDENTIAL B 7 ...
Page 412: ...Appendix G BIOS Rewrite Procedures G 2 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 416: ...Appendix I Reliability I 2 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...