2 Troubleshooting Procedures
2.11 Modem Troubleshooting
2.11 Modem Troubleshooting
To check if modem is malfunctioning or not, follow the troubleshooting procedures below as
instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1
Diagnostic Test Program Execution Check
Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter
3,
Tests and Diagnostics
for more information on how to perform the test program.
If any error is detected, perform Procedure 2.
Procedure 2
Connector Check and Replacement Check
MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to
SD board that is connected to system board. If modem malfunctions, The connection of cable,
board and module may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:
Check 1 Make sure the following connections are firmly connected.
MDC
<SD board>
CN3000
CN9510
<System board>
CN9500
30-pin
CN3021
Modem cable
Modem jack
SD board
Flexible cable
If any connector is disconnected, connect it firmly and return to Procedure 1. If
the problem still occurs, perform Check 2.
QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]
2-55
Summary of Contents for QOSMIO G20 Series
Page 10: ...x CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 11: ...Chapter 1 Hardware Overview CONFIDENTIAL ...
Page 12: ...1 Hardware Overview 1 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 38: ...1 9 AC Adapter 1 Hardware Overview 1 24 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 39: ...Chapter 2 Troubleshooting Procedures CONFIDENTIAL ...
Page 40: ...2 2 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 44: ...2 vi CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 113: ...Chapter 3 Tests and Diagnostics CONFIDENTIAL ...
Page 114: ...3 Tests and Diagnostics 3 3 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 223: ...3 Tests and Diagnostics 3 32 SETUP QOSMIO G20 Maintenance Manual 960 511 CONFIDENTIAL 3 105 ...
Page 236: ...3 32 SETUP 3 Tests and Diagnostics 3 118 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 237: ...Chapter 4 Replacement Procedures CONFIDENTIAL ...
Page 238: ...4 Replacement Procedures 4 4 ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 331: ...Appendices CONFIDENTIAL ...
Page 332: ...App ii CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 347: ...Appendix A Handling the LCD Module A 6 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 354: ...Appendix B Board Layout B 4 SD board QOSMIO G20 Maintenance Manual 960 511 CONFIDENTIAL B 7 ...
Page 412: ...Appendix G BIOS Rewrite Procedures G 2 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...
Page 416: ...Appendix I Reliability I 2 CONFIDENTIAL QOSMIO G20 Maintenance Manual 960 511 ...