In Case of Problems
Before making repair requests, please investigate once more. If cannot investigate or take further action by
The cooker doesn't power on.
The rice does not cook.
The cooked rice is tepid although
being handled with “Keep-Warm”
function.
The rice is juicy.
Key operation cannot be performed.
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Is the cooker unplugged or does the plug fall out of the outlet
？
If the current time is displayed during the cooking or the “Keep Warm” operation, the
cooker is in a power failure state and the plug is disconnected or the circuit breaker
shuts down power.
Rice
Soft
Mushy, Sticky
Clumping together
Undelicious
●
Please cook the rice with less water.
When the rice has cooked, loosen it immediately and entirely.
Please cook new rice with less water.
Soaking beforehand will soften the texture of rice cooked with pre-programmed settings.
Washing the rice grains forcefully or leaving it in a colander may cause it to get cracked
and become mushy, sticky when cooked.
Is it cooked with hot water or alkaline ionized water with pH 9 or higher ?
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Hard
Dry
Undelicious
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Please cook the rice with more water.
Please soak the rice grains before cooking.
Was it cooked with mineral water which has high degree of hardness ?
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Getting scorched
※
Getting a little burnt and
turning to light brown is
not a result of breakdown
or failure
Rice gets scorched easily in the following cases:
When rice has not been washed enough.
When soaking time is too long.
For wash-free rice (Musenmai), rinsing 1 - 2 times can reduce scorch problems.
When there are dirt or foreign substances stuck to the temperature sensor.
When adding seasonings to rice cooked with several ingredients. When cooking germed
brown rice, etc.
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Undelicious,
Not cooked well
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Do you cook rice while the cooker inner-side, inner-lid, etc. are still hot or warm? Please
wait until their temperatures have cooled down to the same level of human body.
In case of “Quick Cook” operation, the rice may be rather hard, or rather soft.
Are there any foreign substances stuck to the temperature sensor, inner-lid packing,
steam vent, etc.?
Is the inner pot deformed? Did you forget to attach the inner lid, steam vent, etc.?
Was there any power failure? Was the cooker unplugged ?
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Rice kept warm
Unpleasant odors
In case of having
unpleasant odors, please
clean by boiling and get it
dried before the next use.
※
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Using for a too long time. Using other programs than white rice. Using for cold rice.
Using when a scoop is still put in the pot. Using for 12 hours for DR series, 6 hours for
DH series or longer.
Is the cooker body / inner lid / steam vent dirty ?
Please particularly remove the inner lid / the steam vent to wash and use a clean cloth to
wipe off water droplets every time after cooking.
Has the rice been washed enough? Is the pre-programmed cooking time is too long?
Is the rice left in the pot, with the “Keep Warm” mode off?
(Pressing the key by mistake, or disconnecting because of a power failure)
Did you leave the rice in the inner pot after turning off the “Keep Warm” operation?
Please check the above details and change the “Keep Warm” settings.
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Turning a different color
Dry.
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Is there any foreign substances stuck to the inner lid packing, the brim of inner pot, or
the frame of cooker body?
Is there any foreign substances stuck to the temperature sensor or the outside of inner pot?
Is the steam vent attached properly?
Is “Keep Warm” time too long? Has the rice been repeatedly reheated?
“Keep Warm” operation with a small amount of rice may cause the rice at the bottom to
get hard and dry, so please gather and pile the rice at the central part.
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Causes / points of investigation
Trouble Cases
（
continued
）
In Case of Problems
yourself, please make an inquiry to Toshiba service center.
Please check if “KEEP WARM” function has been used in the following ways:
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