180
If Something Goes Wrong
Problems that are easy to fix
5.375 x 8.375 ver 3.1
To close a program that has stopped responding:
1
Press
Ctrl
,
Alt
,
and
Del
simultaneously (once).
The Windows Task Manager window appears.
2
Click the
Applications
tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
3
Select the program you want to close, then click
End
Task
.
Closing the failed program should allow you to continue
working. If it does not, continue with step 4.
4
Close the remaining programs one by one by selecting
the program name, then
End Task
.
5
Turn off your computer according to the instructions in
“Turn Off or Shut down command” on page 97
.
Your program performs an illegal operation.
If you receive the message, “
Your program has performed an illegal
operation
,
”
you should record the details of the message and
consult the software manufacturer.
To record the details:
1
Click the
Details
button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2
Press
Ctrl
and
c
simultaneously to copy the text to the
clipboard.
3
Open Notepad (click
Start
, point to
All
Programs
, then
point to
Accessories
and click
Notepad
).
4
Press
Ctrl
and
v
simultaneously to paste the details into
Notepad.
