Toshiba Satellite NB10-A, User Manual

Page 1: ...User s Manual Satellite NB10 A NB10t A Satellite Pro NB10 A NB10t A Series ...

Page 2: ... Equipment checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Turning off the power 2 8 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Back 3 4 Underside 3 5 Front with the display open 3 6 Internal Hardware Components 3 9 Power Condition Descriptions 3 11 Chapter 4 Operating Basics Using the Touch Screen 4 1 Using the Touch Pad 4 2 Th...

Page 3: ...s 5 8 TOSHIBA Media Player by sMedio TrueLink 5 9 TOSHIBA PC Health Monitor 5 11 System Recovery 5 12 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 13 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 4 Legal Footnotes 7 14 Glossary 7 16 Index User s Manual iii ...

Page 4: ...User s Manual iv ...

Page 5: ...above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accur...

Page 6: ...ies Regulatory Information FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequ...

Page 7: ...e that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is carrying the CE Mark in accordance with the related European Directives Responsible for CE Marking is TOS...

Page 8: ...commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA Th...

Page 9: ...tes les exgences du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The ...

Page 10: ...t stick depending on the country and region where you purchased REACH Compliance Statement The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according ...

Page 11: ...IS LICENSED UNDER THE AVC THE VC 1 AND MPEG 4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...

Page 12: ...t be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARR...

Page 13: ...met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software mu...

Page 14: ...s found in such packages and which do not fall under their own explicit license The license affects thus the FreeType font engine the test programs documentation and makefiles at the very least This license was inspired by the BSD Artistic and IJG Independent JPEG Group licenses which all encourage inclusion and use of free software in commercial and freeware products alike As a consequence its ma...

Page 15: ...cense applies to all files distributed in the original FreeType Project including all source code binaries and documentation unless otherwise stated in the file in its original unmodified form as distributed in the original archive If you are unsure whether or not a particular file is covered by this license you must contact us to verify this The FreeType Project is copyright C 1996 2000 by David ...

Page 16: ...ll use the name of the other for commercial advertising or promotional purposes without specific prior written permission We suggest but do not require that you use one or more of the following phrases to refer to this software in your documentation or advertising materials FreeType Project FreeType Engine FreeType library or FreeType Distribution As you have not signed this license you are not re...

Page 17: ...ode by pressing the power button Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the US EPA and the EU Commission According to the EPA a computer meeting the new ENERGY STAR specifications will use between 20 and 50 less energy depending on how it is used Visit http www eu energystar org or http www energystar gov for more i...

Page 18: ... computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a fl...

Page 19: ...e AC adaptor you should disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help e...

Page 20: ... the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Please be aware that the use of mobile phones can interfere with the audio system The operation of the computer will...

Page 21: ...r use of equipment or failure to follow instructions may cause data loss equipment damage or may result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 17 ...

Page 22: ...e you have all the following items TOSHIBA Portable Personal Computer Battery pack Is preinstalled in some computers AC adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and hi...

Page 23: ...ack to the Start screen from an app or the desktop by the following ways Click the Start charm Use the Windows logo key on your keyboard For detailed information please refer to the Windows Help and Support Using your computer for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer It is intended to help ...

Page 24: ...to DC power and reduces the voltage supplied to this computer Always use the TOSHIBA AC adaptor that was included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by u...

Page 25: ...urniture or any other surface that could be marred by exposure to heat since the computer base and AC adaptor s surface increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions 1 Connect the power co...

Page 26: ...ng While holding down the palm rest with one hand so that the main body of the computer is not raised slowly lift the display panel this will allow the angle of the display panel to be adjusted to provide optimum clarity Figure 2 4 Opening the display panel 1 1 Display panel Use reasonable care when opening and closing the display panel Opening it vigorously or slamming it shut could damage the co...

Page 27: ... place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it ...

Page 28: ...her important information From the Start screen you can just start typing to search for what you want From there you can easily switch between results for apps files and more Charms Use the Windows Charms to start apps find documents set up system components and perform most other computing tasks By pointing the mouse pointer to the upper or lower right corner of your screen you will find a list o...

Page 29: ...y to find categories Sign in options Windows offers a number of sign in options including Password PIN and Picture password authentication to prevent from unauthorized access You are allowed to select an option on the Windows login screen by clicking sign in options if you have multiple sign in methods set for a user account Password authentication is the default sign in option Turning off the pow...

Page 30: ...k Power and then select Restart Press CTRL ALT and DEL simultaneously once to display the menu window and then select Restart by clicking the power icon in the lower right corner Sleep Mode If you have to interrupt your work you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode In this mode data is maintained in the computer s main memory so ...

Page 31: ...rd option is enabled within the TOSHIBA System Settings If the computer enters Sleep Mode while a network application is active the application might not be restored when the computer is next turned on and the system returns from Sleep Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options To use the Hybrid Sleep function configure it in the...

Page 32: ...onnected to the computer Save your data While entering Hibernation Mode the computer saves the contents of memory to the Hard Disk Drive However for safety sake it is best to save your data manually Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed Do not install or remove a memory module while the computer is in Hibernation Mode Data will be los...

Page 33: ...utomatically when you press the power button or close the lid In order to define these settings you can follow the steps as described below 1 Click Power Options and then click Choose what the power button does or Choose what closing the lid does 2 Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid 3 Click the Save changes button Data save in Hi...

Page 34: ... the display closed The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel closed 1 3 2 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge white indicates the battery...

Page 35: ... 1 Security lock slot 4 LAN jack 2 Cooling vents 5 Universal Serial Bus USB 3 0 port 3 External RGB monitor port 6 HDMI out port Product appearance depends on the model you purchased Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer Cooling vents The cooling vents help the processor to avoid o...

Page 36: ...h USB 3 0 standard and backward compatible with USB 2 0 devices USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode Please note that it is not possible to confirm the operation of all functions of all USB devices that are available Some functions associated with a specific device might not operate properly Keep foreign metal objects such as screws staples and pape...

Page 37: ...d fire possibly resulting in serious injury Headphone Microphone jack A 3 5 mm mini headphone microphone jack enables connection of a monaural microphone or a stereo headphone Universal Serial Bus USB 2 0 port Two Universal Serial Bus ports which comply to the USB 2 0 standard are provided on the right side of the computer The USB 2 0 port is compliant with USB 2 0 standard and not compatible with...

Page 38: ...the display is closed before the computer is turned over to avoid causing any damage Figure 3 5 The underside of the computer 2 2 1 3 1 Memory module slot 3 Cooling vents 2 Stereo speakers Product appearance depends on the model you purchased Memory module slot The memory module slot allows for the installation replacement and removal of additional memory module The size of the memory modules vari...

Page 39: ...ts such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the cooling vents surface using a soft cloth Front with the display open This section shows the computer with the display panel open In order to open the display lift the display panel up...

Page 40: ...LED 8 Keyboard 4 Web Camera 9 Touch Pad 5 Display screen 10 Touch Pad control buttons Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Some computers in this series are equipped with the Wireless LAN Bluetooth antennas Legal Footnote Wireless LAN For more information regarding Wireless LAN please refer to the Legal Footnotes section Us...

Page 41: ...9 5cm 11 6 LCD screen configured with the following resolutions HD 1366 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power when operating on batteries Legal Footnote LCD For mor...

Page 42: ...l you purchased CPU The processor type varies depending on model To check which type of processor is included in your model open the TOSHIBA PC Health Monitor utility by clicking Desktop Desktop Assist Support Recovery PC Health Monitor and then click PC Information Legal Footnote CPU For more information regarding CPU please refer to the Legal Footnotes section Hard Disk Drive The capacity of the...

Page 43: ...gs and features utilized GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode Legal Footnote Graphics Processing Unit GPU For more information regarding Graphics Processing Unit GPU please refer to the Legal Footnotes section Intel Display Power Saving Technology Intel GPU models may include the Display Power Saving Te...

Page 44: ... box 4 Click OK If you want to enable this feature under the conditions mentioned above select the Display Power Saving Technology check box Power Condition Descriptions Power conditions The computer s operating capability and battery charge status are affected by different power conditions including whether an AC adaptor is connected and what the charge level is for that battery The LED in the ta...

Page 45: ...r to recharge the battery Amber Indicates the AC adaptor is connected and the battery is charging White Indicates the AC adaptor is connected and the battery is fully charged No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge will stop and the DC IN Battery indicator will go out When the battery pack s temperatu...

Page 46: ...icates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition No light Under any other conditions the indicator does not light User s Manual 3 13 ...

Page 47: ...ill show information to help you learn more about an item or will open a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two or more fingers and then move the fingers toward each other pinch or away from each other stretch This will show different levels of information or visually zooms in or out Rotate Put two or more fingers on an item and then turn your han...

Page 48: ...ated in the palm rest may support the following gestures Tap Tap once on the Touch Pad to activate an item such as an app Two Finger Tap Tap once on the Touch Pad with two fingers together to display a menu or other function depending on the software you are using Similar to right click Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other pinch or away f...

Page 49: ...gion your computer is configured for with keyboards being available for numerous languages There are different types of keys specifically typewriter keys function keys soft keys Windows special keys and the keypad overlay Never remove the key caps on your keyboard Doing so could cause damage to the parts under the key caps Keyboard indicator The following figure shows the position of the CAPS LOCK...

Page 50: ...panel brightness in individual steps F4 FN F4 Changes the active display device To use a simultaneous mode you must set the resolution of the internal display panel to match the resolution of the external display device F5 FN F5 Enables or disables the Touch Pad F6 FN F6 Moves media backward F7 FN F7 Plays or pauses media playback F8 FN F8 Moves media forward F9 FN F9 Decreases the computer s volu...

Page 51: ...recharging methods and handling Battery types The computer has different types of batteries Battery pack When the AC adaptor is not connected the computer s main power source is a removable lithium ion battery pack also referred to in this manual as the main battery You can purchase additional battery packs for extended use of the computer away from an AC power source although you should not chang...

Page 52: ...ies recommended by TOSHIBA as replacements The computer s RTC battery is a lithium ion battery and should be replaced only by your dealer or by a TOSHIBA service representative The battery can explode if not properly replaced used handled or disposed Dispose of the battery as required by local ordinances or regulations Charge the battery pack only in an ambient temperature between 5 and 35 degrees...

Page 53: ...hen the computer is on is affected by ambient temperature the temperature of the computer and how you are using the computer if you make heavy use of external devices for example the battery might scarcely charge at all during operation Battery charging notice The battery may not begin charging immediately under the following conditions The battery is extremely hot or cold if the battery is extrem...

Page 54: ... this together with the current power consumption Please be aware that the actual remaining operating time may differ slightly from the calculated time With repeated discharges and recharges the battery s capacity will gradually decrease In view of this it will be noted that an often used older battery will not operate for as long as a new battery even when both are fully charged Maximizing batter...

Page 55: ...as detailed below 1 Turn off the computer s power 2 Disconnect the AC adaptor and turn on the computer s power if it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the DC IN Battery indicator flashes or t...

Page 56: ...tery pack while the computer is in Sleep Mode Data is stored in RAM so if the computer loses power it could be lost In Hibernation Mode data will be lost if you remove the battery pack or disconnect the AC adaptor before the save is completed Removing the battery pack To remove a discharged battery follow the steps as detailed below 1 Save your work 2 Click Power in the Settings charm and then cli...

Page 57: ...AN 100 megabits per second 100BASE TX This section describes how to connect disconnect to a LAN Do not install or remove a memory module while Wake up on LAN is enabled The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature The Link speed 10 100 megabits per second changes automatically depending on the network conditions conn...

Page 58: ...functions or damage may occur Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage may occur 1 Turn off the power to all external devices connected to the computer 2 Plug one end of the cable into the LAN jack Press gently until you hear the latch click into place Figure 4 4 Connecting the LAN cable 2 1 1 LAN jack 2 LAN cable...

Page 59: ...tional memory module is a precision electronic component that may be fatally damaged by static electricity Since the human body can carry static electricity it is important that you discharge yourself before touching or installing any additional memory modules To discharge your body s static electricity simply touch any metal close to you with bare hands Use a point size 0 Phillips screwdriver to ...

Page 60: ... Grasp the module by its edges and remove it from the computer If you use the computer for a long time the memory modules and the circuits locating close to the memory modules will become hot In this case let them cool to room temperature before you replace them Or you will get burnt if you touch any of them Do not touch the connectors on the memory module or on the computer Debris on the connecto...

Page 61: ...the computer over Installing a memory module To install a memory module follow the steps as detailed below 1 Click Power in the Settings charm and then click Shut down while holding down the SHIFT key ensure that the Power indicator is off 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the batter...

Page 62: ...ors may cause memory access problems Align the grooves along the edges of the memory module with the locking tabs on the connector and insert the module into the connector firmly if you find it difficult to install the memory module gently prise the locking tabs outwards using the tip of your finger Please also ensure that you hold the memory module along its left and right hand edges the edges wi...

Page 63: ... of memory media Secure Digital SD Card microSD card adaptor and microSD card MultiMediaCard MMC Points to note about the memory media card SD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy or playback protected material on another computer or other device an...

Page 64: ...Media care Observe the following precautions when handling the card Do not twist or bend cards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After using card return it to its case The card is designed so that it can be inserted only one way Do not try to force the c...

Page 65: ... media 2 1 1 Memory media slot 2 Memory media Make sure the memory media is oriented properly before you insert it If you insert the media in wrong direction you may not be able to remove it When inserting the memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data Do not turn the computer off or switch to Sleep Mode or Hibernatio...

Page 66: ...computer External RGB monitor port An external analog monitor can be connected to the External RGB monitor port on the computer To connect an external analog monitor follow the steps as detailed below 1 Connect the RGB cable to the External RGB monitor port Figure 4 11 Connecting the RGB cable to the External RGB monitor port 2 1 1 External RGB monitor port 2 RGB cable There are no fastening screw...

Page 67: ...ble 1 Plug one end of the HDMI cable into the HDMI in port of the HDMI display device 2 Plug the other end of the HDMI cable into the HDMI out port on your computer 3 Turn the HDMI display device s power on Figure 4 12 Connecting the HDMI out port 1 2 1 HDMI out port 2 HDMI cable Please do not plug unplug an HDMI device under the following conditions The system is starting up The system is shuttin...

Page 68: ...g video Do not change the display device under the following conditions While data is being read or written While communication is being carried out Selecting HD Format To select the display mode follow the steps as detailed below 1 Click Desktop Desktop Assist Control Panel 2 Click Appearance and Personalization 3 Click Display 4 Click Change display settings 5 Click Advanced settings 6 Click Lis...

Page 69: ...cure it in place Figure 4 13 Security lock 2 1 1 Security lock slot 2 Security lock Optional TOSHIBA Accessories You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use For reference the following list details some of the items that are available from your reseller or TOSHIBA dealer Memory Kit DDR3 DDR3L 1600 memory modules ca...

Page 70: ...ties 3 On the Levels tab move the Microphone slider to increase or decrease the microphone volume level If you feel the microphone volume level is inadequate move the Microphone Boost slider to a higher level Audio Enhancements In order to apply the sound effects for your current speaker follow the steps below 1 Click Desktop and right click on the Speakers icon on the Taskbar and then select Play...

Page 71: ...ith some models It provides the following features Immersive surround sound with bass and dialog enhancement Broad sweet spot with elevated sound image Improved volume output delivering maximum volume without creating clipping or distortion Dialog enhancement for clear and intelligible vocals Bass enhancement for rich low frequency production High frequency definition for crisp details To access t...

Page 72: ...eaker Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction Default Format You can change the sample rate and bit depth of sound Video mode Video mode settings are configured via the Screen Resolution dialog To open the Screen Resolution dialog click Desktop Desktop Assist Control Panel Appearance and Personalization Dis...

Page 73: ...ttings Desktop Text Size allows you to make the text size bigger or smaller on the desktop according to your usage and favorite You can change the text size on the display and on the title bar of windows by changing the scaling of the text size When the scaling is smaller more information will appear on the display simultaneously but the text size becomes smaller When the scaling is larger less in...

Page 74: ...ance of some devices to reduce electric power consumption You can realize measurable power savings by using it continuously TOSHIBA eco Utility helps control the power consumption of your computer Various information can help you understand your degree of contribution to the environment Furthermore this utility contains Peak shift function that can help reduce power usage during periods of peak de...

Page 75: ...er alerts from TOSHIBA that are specific to your computer system and its programs When enabled this application periodically transmits to our servers a limited amount of system information which will be treated in strict accordance with the rules and regulations as well as applicable data protection law To access this utility click Desktop Desktop Assist Support Recovery Service Station TOSHIBA PC...

Page 76: ...ing procedures 1 To access the Power Options click Desktop Desktop Assist Control Panel System and Security Power Options Display automatic power off 1 This feature automatically cuts off power to the computer s display panel when there is no keyboard input for a specified time with power being restored the next time a key is pressed This can be specified in the Power Options HDD automatic power o...

Page 77: ...ically enters Hibernation Mode and shuts itself down This can be specified in the Power Options Sleep Mode If you have to interrupt your work you can use this feature to allow you to turn off power to the computer without exiting from your software Data is maintained in the computer s main memory so that when you next turn on the power you can continue working right where you left off Hibernation ...

Page 78: ...matically shuts down to prevent any damage In this instance all unsaved data in memory will be lost TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security User and Supervisor Passwords set by the TOSHIBA Password Utility function are different from the Windows password User Password To start the utility click the following items Desktop Desktop Assist Tools ...

Page 79: ...ou to enter a password You can use BIOS Setup to set change or delete the HDD Password or HDD Master Password To start BIOS Setup 1 In the Settings charm click Power and then select Restart 2 Hold down the F2 key and then release this key one second after the computer is power on the BIOS setup utility will load To end the BIOS Setup press F10 and then select Ok to accept the changes The computer ...

Page 80: ...tting Started section The following message will appear in the screen Enter Password At this point the function keys do not work They will function after you enter the password 2 Enter the Password 3 Press ENTER If you enter the password incorrectly three times in a row or if you don t enter the password within 1 minute the computer shuts off In this case some features that can power on the comput...

Page 81: ...ou to set conditions for USB SATA Allows you to set conditions for SATA LAN Allows you to set conditions for LAN The settings or options explained here may vary depending on the model you purchased After you changed the settings a dialog box may appear to prompt you that the changes will take effect after the computer is restarted Make sure to restart your computer immediately to apply these chang...

Page 82: ...rly completed This app doesn t support to playback content protected by DRM If you try to play DRM protected content with Resolution On state this app may be closed Photos uploaded to SkyDrive are limited to a maximum resolution of 2048 x 2048 pixels Any photo over that resolution will be scaled proportionally to a maximum size of 2048 x 2048 pixels This app doesn t support DMS The playback of som...

Page 83: ...y for models with battery LCD fan HDD SSD sound volume wireless communication functionalities and USB information date of initial system use and also computer and device usage i e power settings battery temperature and recharging for models with battery CPU memory backlight illumination time and temperatures for various devices The collected information is not limited to the examples specified her...

Page 84: ...you agree with these terms and conditions and to the use and sharing of the collected information Once the program is enabled the TOSHIBA PC Health Monitor screen is displayed and the program will begin monitoring system functions and collecting information A message will be displayed if any changes which may interfere with the operation of the program are detected Follow the instructions displaye...

Page 85: ...tion will allow you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory Please note that some of the disc media may not be compatible with the optical disc drive connected to your computer You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding USB Flash Memory will b...

Page 86: ...reate Recovery Media you will see the following message The Recovery Media Creator can not be launched because there is no recovery partition When there is no recovery partition the Recovery Media Creator cannot make Recovery Media However if you have already created a Recovery Media you can use it to restore the recovery partition If you have not created Recovery Media please contact TOSHIBA supp...

Page 87: ... after the computer is power on Choose Yes if you want to continue 3 Select Troubleshoot 4 Select Reset your PC 5 Follow the on screen instructions to finish the recovery You can also perform the restoration through PC settings in the operating system 1 Click the Settings charm and click Change PC settings 2 Click General under PC settings 3 Scroll down to Remove everything and reinstall Windows a...

Page 88: ... in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this che...

Page 89: ...random characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down...

Page 90: ...ing the power on again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simultaneously once then cl...

Page 91: ...s charm click Power and then select Restart 2 Hold down the corresponding key and then release this key one second after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems may occur in the following areas Power Keyboard Internal display panel ...

Page 92: ...ttery indicator Please refer to the Power Condition Descriptions section for further information Problem Procedure AC adaptor doesn t power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the termina...

Page 93: ...lace the battery taking care to ensure that it is securely seated in the computer Check the DC IN Battery indicator if it does not glow allow the computer to charge the battery for at least twenty minutes If the DC IN Battery indicator starts to glow after this period allow the battery to continue to charge for at least another twenty minutes before turning on the computer However if the indicator...

Page 94: ...ication will end and the computer will restart Keyboard Keyboard problems can be caused by the setup and configuration of the computer please refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the fu...

Page 95: ...disk Defragmentation utility to check the condition of your files and the Hard Disk Drive Please refer to the operating system s documentation or online Help File for further information on operating and using the Defragmentation utility As a last resort you should reformat the Hard Disk Drive and then reload the operating system and all other files and data If you are still unable to resolve the ...

Page 96: ...em might be busy Try moving the mouse again after waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this utility click Desktop Desktop Assist Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click...

Page 97: ...he Mouse Control utility 1 To access this utility click Desktop Desktop Assist Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this u...

Page 98: ...ess the function keys to increase or decrease volume Check the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from eith...

Page 99: ...the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external mon...

Page 100: ...nal Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer the built in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller If you are still unable to resolve the problem contact TOSHIBA Support TOSHIBA support If you require any additional help using your computer or if you are having problems operating the comp...

Page 101: ...support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related visit TOSHIBA technical support website http www toshiba co jp worldwide User s Manual 6 14 ...

Page 102: ...ers Approximately 284 w x 208 6 d x 13 8 23 5 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meter...

Page 103: ...11 Reserved Reserved 12 SDA Data Signal I O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Data Clock Signal O I O I Input to computer I O O Output from computer AC Power Cord and Connectors The power cord s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country region in which it is used All c...

Page 104: ...ductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250V or 1 15P 125V and three pin plug configuration must be 6 15P 250V or 5 15P 125V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part II The following illus...

Page 105: ...uetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetooth product is not compatible with devices using Bluetooth Version 1 0B specifications The wireless devices have not completed verification of connection and ope...

Page 106: ...e organization These situations may for example include Using the Wireless products equipment on board of airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to as...

Page 107: ...iable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof Card Specifications Compatibility IEEE 802 11 Standard for Wireless LANs Network Operating System Microsoft Windows Networking Media Access Protocol CSMA CA Collision Avoidance with Acknowledgment ACK Radio Characteristics Radio Characteristics of Wireless LAN module may vary according...

Page 108: ...fe and trustworthy that is quick and easy You cannot use the computer s built in Bluetooth functions and an external Bluetooth adaptor simultaneously For reference Bluetooth wireless technology has the following features Security Two advanced security mechanisms ensure a high level of security Authentication prevents access to critical data and makes it impossible to falsify the origin of a messag...

Page 109: ... own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For pr...

Page 110: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 111: ...systèmes de satellites mobiles utilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5 25 5 35GHz et 5 65 5 85GHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL The term IC before the equipment certificat...

Page 112: ...wer radio frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices Using this equipment in Japan In Japan the frequency bandwidth of 2 400MHz to 2 483 5MHz for second generation low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low pow...

Page 113: ... 5 This equipment uses a frequency bandwidth from 2 400MHz to 2 483 5MHz It is possible to avoid the band of mobile object identification systems 3 Indication for Bluetooth The indication shown below appears on this equipment 4 1 2 3 1 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 1 The interference range of this equipment is less than 10m 4 This equi...

Page 114: ...less LAN and Bluetooth The Name of the radio equipment 3160HMW DSP Research Inc Approval Number D130091003 The following restrictions apply Do not disassemble or modify the device Do not install the embedded wireless module into other device Radio approvals for wireless devices This equipment is approved to the radio standard by the countries regions in the following table If you use this equipmen...

Page 115: ...cations use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 F to 86 F or 25 C 77 F at high altitude all temperature references are approximate and may vary depending on the specific computer model contact TOSHIBA suppo...

Page 116: ... technical limitation that the overlapped memory is not available to the operating system Even though some tools might display the actual physical memory built into your computer the memory available to the operating system will still be approximately 3 GB only Computers configured with a 64 bit operating system can address 4 GB or more of system memory Battery Life Battery life may vary considera...

Page 117: ...ions power management settings and features utilized GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode Total Available Graphics Memory is the total of as applicable Dedicated Video Memory System Video Memory and Shared System Memory Shared System Memory will vary depending on system memory size and other factors Wir...

Page 118: ...DVD RAM Digital Versatile Disc random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc read Only Memory DVD RW Digital Versatile Disc rewritable DVD R DL Digital Versatile Disc Recordable Double Layer FAT File Allocation Table FCC Federal Communications Commission FHD Full High Definition GB gigabyte GBps gigabytes per second HD High Definition HD ...

Page 119: ...y Card International Association RAM Random Access Memory RGB Red Green and Blue RFI Radio Frequency Interference ROM Read Only Memory RTC Real Time Clock S P DIF Sony philips Digital Interface Format SD Secure Digital SDHC Secure Digital High Capacity SDXC Secure Digital Extended Capacity SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin film Transistor URL Uniform Res...

Page 120: ...ts 3 2 3 6 D DC IN indicator 3 1 DC IN Battery indicator 3 12 Display automatic power off 5 4 hinges 3 8 opening 2 5 screen 3 8 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 12 G Graphics Processing Unit 3 10 H Hard disk drive automatic power off 5 4 HDMI out port 3 3 K Keyboard function keys 4 4 Function keys F1 F12 4 4 problems 6 ...

Page 121: ...8 Sleep Mode 2 9 turning off 2 8 turning on 2 6 Problems AC power 6 5 Analyzing the problem 6 2 Battery 6 5 Dual Pointing device 6 9 External monitor 6 11 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 7 Sound system 6 11 TOSHIBA support 6 13 Touch Pad 6 9 USB device 6 11 USB mouse 6 10 ...

Page 122: ...problems 6 11 T TOSHIBA Desktop Assist 5 1 Touch Screen U USB device problems 6 11 V Video mode 4 26 Video RAM 3 10 W Web Camera 3 8 Wireless communication 7 5 User s Manual Index 3 ...