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How to Obtain Warranty Service
(1) Refer to the troubleshooting guide in your owner’s manual. This check list may solve your problem.
(2) In the U.S.A., only call the TACP toll free number 800-631-3811, or if in Hawaii or Canada see listing below within (30)
days after you find a defective product or part.
(3) Arrange for the delivery of the product to the TACP/THI/TCL Authorized Service Station or TACP Return Center.
Products shipped to the Service Station must be insured and safely and securely packed, preferably in the original
shipping carton, and a letter explaining the defect and also a copy of the bill of sale or other proof of purchase must be
enclosed.
In Hawaii contact:
Toshiba Hawaii Inc.
327 Kamakee Street
Honolulu, HA 96814
(808)-521-5377
In Canada contact:
Consumer Electronics Group
191 McNabb Street
Markham, Ontario L3R 8H2
(905)-470-5400
Consumer Electronics Group
22171 Fraserwood Way
Richmond, B.C. V6W 1J5
(604)-303-2500
Consumer Electronics Group
18050 Trans canada
Kirkland, Quebec H9J 4A1
(514)-390-7766
Toll Free
800-631-3811
All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose, are
expressly limited to the duration of the limited warranties set forth above. With the exception of any warranties implied by state
law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements and
similar obligations of manufacturer or seller with respect to the repair or replacement of any parts. In no event shall TACP/THI
be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these warranties in
any manner whatsoever. The time within which an action must be commenced to enforce any obligation of TACP/THI arising
under the warranty or under any statute, or law of the United States or any state thereof, is hereby limited to ninety (90) days
from the date you discover or should have discovered, the defect. This limitation does not apply to implied warranties arising
under state law.
This warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Some
states do not allow limitation on how long an implied warranty lasts, when an action may be brought, or the exclusion or
limitation of incidental or consequential damages, so the above provisions may not apply to you.
ATTENTION CANADIAN CONSUMERS:
Canadian consumers are requested to complete the special Canadian “Warranty Registration Form” enclosed, and forward
this completed form with a copy of bill of sale to TOSHIBA OF CANADA to “Register and Validate” their warranty. Product
must be purchased from an Authorized Canadian Dealer. Products purchased in the U.S.A. and used in Canada are not
covered by these warranties.
IMPORTANT: PACKING AND SHIPPING INSTRUCTION
When you send the product to a Service Station, you must use the original carton box and packing material, then insert the
original carton box containing the unit into another carton using more packing material.
LIMITED WARRANTY DVD VIDEO PLAYER (continued)
In the Continental United States contact:
2B50101A P33-BACK
8/21/02, 3:27 PM
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