ACD Installation
ACD Line Operation/Programming Considerations
Strata DK I&M 6/00
13-13
AC
D Instal
lation
018D
018
ACD
4403
4414
500
01:32
01:32
00:00;13
00:00;17
00;14
4403
*7145833700**
018D
4403
500
02:05
00:00;06
00;19
*7145833700**
019D
4403
500
02:47
00:00;04
00;18
*7145833777*2222*
DR JONES
Direct ACD call with ANI/Caller ID Number, answered by ACD Queue Announcer 4414. Call stays in queue until
Agent button, [PhDN] 500 on Station 4403 becomes available. Agent answers call on
button [PhDN] 500, line 1 prints, services call and hangs up, line 2 prints.
Line Number
Station 4403 [PDN]
ANI/Caller ID Number Prints
On SMDR After Agent Answers
ACD GRP Announcer Port
Indicates
DNIS/ANI Line
Line Number
Station 4403 [PDN]
Indicates
DNIS/ANI Line
Indicates
DNIS/ANI Line
Button [PhDN]
on station 4403
Agent [PDN]
Direct ACD call with ANI, does not enter queue and is answered by Agent Station 4403 on button
[PhDN]
500. The information below prints on SMDR when the Agent hangs up.
ANI/Caller ID Number Prints On
SMDR After Agent Hangs Up
Button [PhDN]
Direct ACD Call with ANI/DNIS, does not enter ACD queue and is answered by Agent station 4403 on
button [PhDN]
500. The information below prints on SMDR when the Agent hangs up.
Line Number
Agent [PDN]
ANI No.
DNIS No.
DNIS Name
ACD Call Age nt
Button [PhDN]
018D
ACD
4414
02:34
00:00;03
00;17
*7145833333**
Direct ANI/Caller ID Number call goes to queue and caller hangs up while in queue; the information below prints
on SMDR.
Lost or Abandoned Calls ANI/Caller ID Number Storage
Direct ACD call does not go to queue but rings Agent: Abandoned call is stored on Agent telephone.
Direct ACD call does not go to queue but rings Agent. Agent does not answer and call goes to Ring No Answer
(RNA) destination telephone: Abandoned call ANI/Caller ID Number is stored on RNA destination telephone.
Direct ACD call rings to ACD Group. Caller hangs up before ACD announcer answers: Abandoned Call ANI/Caller
ID Number is stored on telephone owner of ACD line which received the call (Program
*
52 assignment).
Direct ACD call is answered by ACD queue announcer: Abandoned call ANI/Caller ID Number information is
printed on SMDR as shown directly above.
Line Number
ACD Queue Announcer [PDN]
ANI/Caller ID Number Prints
When Caller Hangs Up
0874
Indicates
DNIS/ANI LINE
Figure 13-9
ACD ANI/DNIS Printout Example
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...