ACD Installation
CCV Configuration
13-16
Strata DK I&M 6/00
Following is an example of a typical Call Center Viewer display.
Reference Information
Refer to the
Call Center Viewer User Guide
for software installation and operation instructions.
CCV Configuration
Considerations
The Call Center Viewer application can connect solely to the Strata DK280 or DK424 port, or in
parallel with other CCV applications, or with a Software MIS (SMIS) computer. The number of
CCV PCs and the hardware configuration determines the type of connectors needed.
Depending on the configuration of the RS-232 port of the Strata DK System, a null modem adapter
may be needed.
Connectors
This section describes the various connectors used with the CCV. Specific instructions for different
types of configurations appear later in this section.
Call Center Viewer “Y” Connector (CCVY)
The CCVY connector enables two-way
transmission between the Strata DK and a
host PC, or SMIS equipment, and one-
way transmission to other PCs. Use the
CCVY to install multiple CCV PCs. (See
The CCVY enables only SMIS to send
ACK and NAK to the telephone system,
and not from the Call Center Viewer host
PC(s). The PC(s) only receive data on the
RXD lead from the Strata DK system.
An example of CCV connections is
shown in
Main Menu
Tree View
Status Bar
List View
2097
2380
MNTR2
MNTR1
Call Center Viewer "Y" Connector
MASTER
DK MIS
Figure 13-11
Call Center Viewer “Y” Connector (CCVY)
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...