Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M 6/00
15-13
Comput
er
T
e
lepho
ny
Integra
tion
Important!
Changes to these items without specific instructions in the program’s Application
Notes is not supported by Toshiba.
Action Name
– Every event Action has a “Name” that you should set to describe the result the
action, such as “Beep My Pager.” This name is used in the Trigger Rules.
Type
– Select the Action to be performed from the pull-down menu. Each Action has one or more
parameters that must be provided by the user/installer. These parameters often contain “tokens”
that enable the inclusion of real-time information (e.g., Caller Phone Number, Date, Time, etc.).
The choices are as follows:
♦
DDE Execute
– Sends a specific DDE command to the program you specify. This Action is
very flexible and can be used to communicate with many different types of programs for a
variety of purposes (e.g., Screen Pop). DDE Execute String parameters include:
♦
App Name
– Used to set the DDE name of the application to receive the DDE event.
♦
App Topic
– Used to set the DDE “Topic” for the application to receive the DDE event.
♦
DDE Execute String
– This is the command executed by the application receiving this
DDE event. Typically this command includes token(s) so that real-time information is
included in the command string.
♦
Show/Hide Test Params Button
– When you set up an Action, it is always a good idea to
make sure the Action works correctly. The Show Test Params button exposes a set of
parameters (e.g., Calling Phone Number and Calling Name) that can be changed for verifying
the action defined.
➤
To execute the command, press the Do Test button.
The results of the action are displayed on the lower part of the window. Clicking on the open
part of the window clears the test results and the process repeated.
Some parameters contain token(s) that enable the inclusion of real-time information (like the
Caller Phone Number, Date, Time, etc.). The Tokens are described in
Table 15-3
Tokens
Note
The format is defined using the Preferences dialog box.
Token
Function
&P
Caller Phone Number: Unformatted
&H
Caller Phone Number: Formatted 714-555-12341
&I
Caller Phone Number: Formatted (714)555-12341
&N
Caller Name
&L
Elapsed Time of Call (Seconds)
&C
TAPI Call ID
&R
Trunk (CO Line) Number
&E
Called Phone Number (DNIS)
&F
Called Name (DNIS Tag)
&A
Phone Button Number
&B
Phone Button Name
&D
Date: MM:DD:YY
&T
Time of Day: HH:MM
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...