Peripheral Installation
Auto Attendant
12-78
Strata DK I&M 6/00
Figure 12-41 Announcement Device Block Diagram
Built-in Auto Attendant ACD Applications
The DK built-in Auto Attendant can function with Automatic Call Distribution (ACD) groups in
two ways (see
and text below):
♦
The DK built-in Auto Attendant can function to answer calls and send them to selected ACD
groups when the caller dials the digit assigned to an ACD group.
♦
A call that is waiting in an ACD queue can overflow to the built-in Auto Attendant to enable
the caller to choose another destination.
Note
Both options can be used simultaneously or independently. See Chapter 13 – ACD
Installation for ACD/Auto Attendant programming options.
Flowchart 12-1
Auto Attendant/ACD Application Flowchart
To Standard Telephone Circuit
MDF
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
See Programs 23 and 24 for Digital Announcement Assignements
Primary Auto Attendant (AA) Announcements (A1, A1', A1'', A1''')
Secondary AA Announcements (A2, A2', A2'', A2''')
4308
A1
A2
A1'
A2'
A1''
A2''
A1'''
A2'''
Strata DK
QSTU2,
KSTU2 (DK40i),
RSTU,
RDSU/RSTS,
PSTU
or
PESU
Incoming Call
Auto Attendant
Built-in
ACD Group Y
ACD Group X
Station
ACD Queue
ACD Queue
Agent
Agent
Overflow
1543
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...