ACD Installation
Installation
13-2
Strata DK I&M 6/00
Installation
ACD for the Strata DK systems is provided through a feature key upgrade called RKYS for the
DK424 and DK424i or the KKYS for the DK40i. The RKYS or KKYS is a subassembly that
attaches to the common control unit to provide the system with optional features. See the
“RKYS Feature Key Upgrades” on Page 5-48
forinstallation instructions.
Multiple Serial Port Installation
Remote Maintenance, MIS for ACD, and SMDI
With DK Release 3 or higher, the RSIU/RSIS/RMDS PCBs can be installed alone or in addition to
PIOU/PIOUS/RSSU to provide:
♦
Maintenance Terminal (or modem) interface
♦
Management Information System (MIS) for ACD interface
♦
SMDI
♦
SMDR
Related Programs
Program 03 (Codes 41, 42, and 43): Assigns PIOU and PIOU interface options. SMDR, page
outputs, SMDR, relay controls, alarm sensor, and door lock functions on PIOU or PIOUS will be
active on the installed PIOU/PIOUS that is programmed with the lowest Program 03 code (41, 42,
or 43).
♦
Code 41: Enables Remote Maintenance.
♦
Code 42: Enables MIS/SMIS PIOU, PIOUS, or RSSU Slot. The TTY port must have Code 42
set for its slot in Program 03 to support ACD/MIS.
♦
Code 43: Enables RS-232 Voice Mail Interface/SMDI.
♦
If the RSIU is to be used for ACD/MIS, the RSIU must be installed in the Strata DK Base
Cabinet, slot 11 and programmed with Code 49 in Program 03.
♦
The RSSU only supports TTY, SMIS, or SMDI. The RSSU does not provide SMDR, page,
alarm sensor or relay control.
♦
Program 76-1x3: Assigns the RSIU or RSIS port to provide MIS for ACD.
Notes
●
Program 76 assignments override Code 42 if programmed for PIOU, PIOUS, or RSSU in
Program 03.
For more information on installation of the PIOU/PIOUS/RSSU and the RSIU/RSIS/RMDS, see
Chapter 9 - Universal Slot PCBs
Chapter 12 - Peripheral Installation
Wiring
Announcements/music patterns are played and sent to callers at programmed time intervals while
calls are waiting in an ACD queue. Announcement and music devices are connected to Strata DK
station ports and are assigned to ACD Groups in Program 14-3.
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...